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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet stays cleaner longer after you have completed your work than with other companies.
The residue left from our dog rubbing on the carpet and also cleaning where furniture had been moved was great! Our carpet has more life left!
On time. Fair price. Excellent service.
Did not get carpet too/wet: Dried quickly
The efficiency of the tech: Was in and out in under two hours
Tech was on time
Courtesy and professionalism of tech
Your represenative was very knowledgable, friendly, and helpful. He did a GREAT job cleaning my carpet. They look wonderful!
I wasn't called 30 minutes ahead of time, as I was told I would be. Also, I didn't like the fact that I wasn't given a choice on when my appt would be.
Do a great job in getting stains and dinginess out of the carpet. You cleaned our bathroom tile this year, and it looks brand new.
I like the professionalism and the knowledge of the tech
friendliness and professionalism of technician. There cannot be a problem!!!!!!
Experience with a many years ad background in the carpet cleaning industry made this a very satisfying visit. We are both fortunate to have this man understand our request and his ability to exceed what we expected. Jonas is CREDIT TO YOUR ORGANIZATION.
The Service Tech surveyed our carpet, treated heavy pet stains, and went about his work in an efficient and orderly manner. He was very polite, and gave attention to the heavily stained areas of the carpet. He was in and out in 2 hours, having cleaned 4 rooms, 2 baths, and a hallway. The pet stains are gone, the carpet looks and smells fresh, and we are very favorably impressed. Great job, ZEROREZ!
Everything, esp the way the carpet looks! You are easy to deal with and great deals too.
Tech was very nice and helpful. It was fast and the carpets look great. I like that it is a green technology.
Representative came to my property to assess a quote and promised to email me a quote which I have not received a day later. Still waiting.
You got the job done
The technician that came to our office was very organized. He had everything ready to clean and was sensitive to our request to have it done quickly because we had a conference call within an hour. He cleaned all the offices and was done quickly. Our floors look and smell much better now!
Your rep was a great guy and did an amazing job PLease contact me because I will make you me preferred company for my Real Estate brokerage!!!
The technicians are wonderful and I love that there are no harsh chemicals!
The technician was very personable and seemed to do a careful and thorough job. The areas that weren't very dirty look nicer but I was disappointed in the push for and cost of extra pre-treating, especially since the stains did not all come out. And, I've scheduled someone to come back out to treat a red splotch that I think must have been a bit of buried crayon...the steam seems to have melted and spread it! Assuming they can clean that up I'll be more likely to recommend the company.
Serviceman arrived early (much to my delight), explained his process clearly, and worked quickly. He asked me to inspect the carpet when finished. Luke was very personable and did an excellent job.
On time and called ahead. AJ did a great job, was friendly and helpful.
The representative who cleaned my carpets did a great job explaining how zerorez worked. He was very polite and did a good job.
I like the no chemicals aspect. Technicians have always been efficient, respectful and competent to get the job done quickly and well.
It worked. Our carpet is 20 years old and your process works in making it look good!
Kyle did an outstanding job, both in cleaning the home and representing Zerorez as a company.
The carpet looks great and our serviceman provided information about what he was doing.
Ease of making appointment, explanation of charges at appointment time, confirmation and reminder of appointment, technician calling ahead and on time. technician's analysis of job and explanation of additional charges, technician performed job completely and quickly.
On time and professional attitude. Did an very good job.
Serviceman were very knowledgeable and friendly. they did an excellent job and did not leave until I was totally satisfied.
I like the fact that no chemicals are used in the cleaning
The young man that came to clean our carpets, came on a night that was raining and it was freezing. His driver's door was freezing up as he was finishing the last room. But he stayed and did an excellent job.
After two teenagers and the damage that they did to the carpets we told him that we don't expect miracles but he pretty much did.
I think this young man deserves kudos. I would also ask if the company would consider that if it is ice raining, sleeting, etc that they tell employees to go home.