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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the second house I have had clients use you guys. I am a realtor and both times the carpet has looked fantastic once you are done.
How the carpet is cleaned.
My carpet is cleaner and stays that way better than ever before. We were seriously talking about taking out the carpet and replacing it with hardwood floors. Now, we're very happy with the way they look.
Results and the knowledge and attitude of your tech.
I have used your services in the past and been pleased with the end result. I do have carpet that is quite old, but it has always looked great when you guys have cleaned it. I'm not sure why the result was different this time, but I still had several spots that wouldn't come out and the overall dinginess of the carpet isn't as improved as it usually is. I don't want to get anyone into trouble, but watching the tech this time in comparison to the other techs, he didn't "press down" at all when using the "steamer". I don't really know if those are the right terms, but the process seemed different this time.
All of it and a really good technician,,,,,,Randy!
on time, friendly, fast and you do not dump your water down my drain.
Excellent customer service and I like your natural products.
The technician was friendly, courteous, and did a great job. My floors are clean and smell good.
Fast service with quick results!
Did a great job bring the carpet and cushions back to life! Tks!
Got the stains out. Carpets look great.
The service and products are outstanding ! Tim did an excellent job on our carpet . It looks brand new after 11 years , I feel like it is still in top condition !
courteous tech and wonderful smell and clean carpet
efficient, courteous, prompt-a good experience-tom atkins
We have been impressed with the scheduling team and their communication, the technicians and their professional approach to our home, and the condition of the carpets between cleanings. This is our second experience with two different teams, and the experience exceeded expectations both times. We will use no one else for our carpets!
The cleaning process is fine, we would use you again but the prices are on the upper-end for seniors like ourselves.
Friendly, curteous, and timely tech.
The technician was very well trained and did a very thorough job and explained what he was doing/adding to the carpet to try to dispel the pet urine odor smells and stains.....
It is the only carpet cleaning service that actually gets rid of the stains, once and for all. It is worth every penny. I recommend it all the time.
Bill was awesome. My carpets look and smell great. Thank you so much, it was worth every penny, and I put if off for so long. Glad I finally broke down and had it done.
The cleaning process is totally different than any I have used before. Miguel
who was our tech was excellent. Very knowledgeable about all services available.
He was both professional and considerate of our animals that was in the home. When
finished, he must have asked 2 or 3 times "Were we satisfied with the results". We of
course were and will use Zerorez again.
1st of all we were quoted 90.00 for 2 small bedrooms and it ended up costing $108.00...not happy at all with the carpet from Mondays visit. it has taken forever to dry and now that it is finally dry, all of the high traffic areas that were the concern to begin with are already showing dirt again!
You were called out for a simple 4 room cleaning of an empty home prior to renters moving in. After staining my carpet with your equipment, and spraying the dirty water all over our entryway and sidewalk, the rep had to call another tech out to help clean which they could not do. You sent a third tech out to clean, who did not remove the stain that you created. This was an all day affair. Then, almost two weeks later when it was discovered that the stain was not removed, you sent yet another tech out with a manager to clean the stain. The only positive note was a gentleman named Matthew who was very courteous and helpful. Otherwise, what a debacle you created.
You actually go my carpets clean!
Cisco was very professional and friendly
On time, quick service and great results.
my carpet looks brand new
Wrong time given by the automatic scheduling service. Voice mail said 4:00 to 6:30; actual time was 1:30-3:00.
Stains in one of the rooms immediately showed up again after carpet dried.
No residue is left in the carpet!