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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great results - I would have rated a 10 except for the following:
The add on charges for closets, hallways, were higher than they should be, in comparison to the cost to clean a whole room.
I did not like that the technician spent 45 minutes doing tests on the carpet so that he could try to upsell me on costly services. In the future, I will tell the technician to "save the sales job and just clean the carpets".
My carpets got clean but I didn't really feel like the guys who were here knew exactly what they were doing. They told me that I couldn't move my furniture back for 2 days? That's crazy!
it works
Carpets were not cleaned properly and you are having to come back to resolve the unsatisfactory service
You do great work and we're always so astonished by your product and people
Nicholas Miller, our tech, was very friendly, professional and thorough. We are already looking forward to the spring when we can have him return for another wonderful cleaning experience.
Very knowledgeable and professional!
I like the fact that you do not use soap which will draw more dirt. I also appreciate the manners and professionalism of your technicians.
Eco-Friendly and my carpet looks great!
green, no chemicals and it works great.
Awesome. Got out dirt and stains that were there for years that other companies couldn't and obviously made it worse!!
Technician was very professional; service does a good job cleaning my older carpet and most pet stains.
honesty
That the process doesn't leave anything behind except clean carpet (no soap residue)
Is friendly to everyone/everything
technicians knowledgeable, professional
courteous & friendly technician, carpet looked great
I was not impressed that it only took 20 minutes to clean 3 rooms, one of those a large living room with all the furniture removed. I expected the furniture feet impressions to be lifted, they were not, nor did the tech try! I understood the whole "pet stain treatment" but that was not the issue; I have several spots that did not come up. The commercial led me to believe my carpet would look like new but unfortunalty it only looks as good as when I vacumn it. I have not recieved any notice of the "free" $100 gift card that was suppose to be with this special..... I asked the tech about applying it to a service for the carpet and he said he never knows what the specials are but i should recieve an email with a link..... I have not. Not happy with the overall cleaning, but the tech was nice.
Everything came clean, even difficult per stains. Staff member was polite and efficient.
The Men that came out to provide your service were very knowledgable and answered all my questions.
Always a great result! Any my service technician was awesome.
Left my carpet better then what it was
The pet stain treatment was good although it is priced too high.
The technician was wonderful.....very informative and he went straight to work and did a great job.
Did not show up on proper day at proper time. Did not perform all of work requested.
The gentlemen that came to the house and cleaned the carpet were very nice and answered any questions that I had. I also liked that y'all use no soap and my carpet looks great!!!! I have already made an appointment for this thursday (12-5-2013) for my father in law's house to have his carpet cleaned.
Thank you soooo much
Product is amazing and technician was very professional and pleasant!
I was charged for a protectant that I did not receive. I called and informed the staff and they did indeed send someone out to clean my spill. However, the protectant, I was told, would last approximately a year. I doubt someone will come out everytime I spill on my carpet, but they should since I did not get what I paid for.
Very thorough sales person on the phone and in person who was willing to take the time to explain each part of the process and the necessity of each. Very professional technicians.
no chemically smell, carpets look fabulous! They feel good to walk on too !!
Great team and service.
Excellent service and great results!