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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked Randy and the fFact he used a special machine that removed the animal hair. Previously whe I used your company the man diid not use that machine. Randy was thorough and really seemed to care about doing a good job.
no chemicals
Pre treatment and customer service. Darwin was very nice
Good job. Professional staff.
The technician was professional, explained the process and answered all my questions. My 12 year old carpet looked almost like new after he was done!!
The service man did a real good job especially in the pet problem areas. He was very conscientious of those areas for us.
I don't like the call 2 days in advance to finalize the appointment time. Required me to reschedule once. Seems the appointment could be finalized at the initial call.
A call to confirm a previously made appointment time would have made more sense to me.
How well they work, and hopefully the stains do not return. So far so good!
The men that came to my place were great and my carpets look wonderful!!!
no detergents used, reasonably priced, on-time, courteous
I appreciated William's knowledge and his kindness in explaining the process to me. I will have him come and help us again one day.
The service was very good and professional.
First 2 men didn't clean the carpets. The "Quality control" Rep. came a few days later and re-cleaned the carpet. He did a wonderful job.
No problems!
Clean, courteous, professional service with no residual effects.
The technician was right on time! The job was well done. He made sure I was satisfied before putting his equipment away. He was very intent on making sure I was satisfied.
The carpet looks amazing and the drying time is minimal.
No residue.
very clean drying fast, very professional staff.
You charged for 2 oversized rooms, however one of these was a bedroom that contained a queen sized bed - a desk - a chest of drawers - a dresser. These items covered over half of the carpet area. My estimate would be approx. less than 150sq. ft.
The person who came to us was great! After he did our carpets there were almost no dust motes in the air, great for us because we both have allergies to everything airborne.
The way the service dies not use detergents to clean. Our carpet in one room is older and the technician did explain that some of the pet stains might not come completely out but the carpet looks ten times better and smells SO much cleaner than any service we have used before. I will be getting you back next year to do the upstairs!
Your cleaning process is so STATE of the Art.
I never knew my carpet was so dirty.
And your technicians are so wonderful and knowledgeable.
No lingering odors and no long drying times make your service a winner! Our technician, James, knew how to get stains out and make our carpeting, carpets and tile look new again. Thanks James and Zerorez!
Your adds state that you make carpets look like new, no caveats,but when your techs begin
steam-cleaning they say the traffic areas will lighten up but not totally be gone.We had no
issues with the carpet other than the traffic areas.One of the bedrooms was a big disapointment.Carpets are only 2 years old. We also did not receive our $100 gift
certificate from fullers jewlery.The techs were great,however.
Regards,
Name removed
Employees and the product.
Cleaned stains that were in carpet for a few years
Employees are polite and professional. Carpets have never looked better.
The carpet looks great after cleaning.
Everything from the employee you sent out here, to your customer service, to your cleaning system, and on and on and on.
You guy's are flawless!