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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have had you clean my carpets before; however, this time, the previous spots did not seem to reappear as quickly as before.
Carpet looks very clean and renewed after service, carpet is not wet a long time like with steam cleaning
no soap or residue left behind...
Quick drying. Employee was very efficient.
Our technician , Justin, was very professional and extremely courteous and did a great job cleaning and repairing our carpets. Will definitely use them again and refer Zerorez to all our friends !
Carpet cleaning process is the best.
I was very pleased with the results
I loved the coupon we were able to use, it was such a good deal. The person who cleaned our carpet was polite, knowledgeable and did a great job.
Well, first of all, the technician Randy, was friendly, well spoken, looked and presented himself as a professional. He explained the procedure and showed me things as he worked through the process. Secondly, the job he did was more than satisfactory. I'd had the carpets cleaned by another cleaner in December, and they were already looking bad enough to try Zerorez. Randy showed me where the other cleaner had left soaps and chemicals in the carpet which actually tend attract dirt. I was impressed. Carpets look great!
Guys were so charming, friendly and knowledgeable and did a great job. Carpets dried more quickly than with other services and carpets look great. They were lovely to work with.
Tim was pleasant and professional. My carpets look amazing!
The customer service is fantastic , professional friendly staff that are very helpful and knowledgeable. I will recommend your company to friends.
$174 I spent down the drain for them to clean my mattress and they didn't even get the stains out, that was my main concern after even when setting up my appointment initially they assured me they could most likely get them out but they didn't so they had a field manager come only to tell me that the stains wouldn't come out, had I known before that they wouldn't completely out I would have put my $174 towards just getting a new mattress.
Did a good job, didn't try to rush thru it.
Great
Individuals were very professional.
Your man did an very good job. The result was clean carpets. Thank you Mrs. Lynch
Please do not publish
Everything!
Courteous service, on time, call before arrival, excellent job, dries quickly
The service man did a good job!
It worked great. My floors are clean.The people that came were very nice.
excellent
Be more accurate on your quotes.
The service was done professionally and they were on time. Great Job.
Green products
Fast service
The workers were very professional and thorough. They explained things to me upfront and explained any possible snags (stains or whathaveyou) right at the beginning. There were no surprises and the price quoted was the price charged. There's nothing I hate more than to have the price change last minute or have surprise charges.
don't send out a technician that does not know how to do his job. having to send out a second technician to get the job done looks bad.
There are several things I like about this company. First the phone call I wasn't rushed threw the conversation, tricked into buying unnecessary products or services and had no wait time. I loved the fact that the service man was informative from step one all the way to the time he left. He explained every single thing he was doing and showed me examples of how the scotch guard protectant worked. Also being considerate of my cat and small child while cleaning. I enjoy the fact that there isn't a bunch of chemicals used and only water. I have already recommended several family and friends and will continue to do so. As well as continue to call on Zerorez when I need my carpets cleaned. Thank you all for doing exactly what I expected!
I think the technician did a so-so job. I didn't appreciate the sales pitch once he was in my home. There was a veiled threat that unless I bought this service or that service ZeroRez would not guarantee the work done. Some area were barely damp while other areas were soaking wet. While the carpet looks ok and smells ok, the overall experience was disapointing. Miguel was friendly and was able to answer most of my questions.
All aspects were good.