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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It works.
Kyle was annoying. He tried several times to up sell my mother...,,after she had already declined the pet treatment. Then he came to my condo, and tried to up sell me after I had told him the carpet cleaning was a gift from my mother.
My condo is on the second floor. He was not sure, even after I showed him how, to get the hose in place. He said he was by himself. I told him the last time they came out there was only one person.
My mother, Name removed, declined to respond to this survey, because she was so annoyed.
Amy Last name removed
10421 High Hollows 211
Dallas , Tx 75230
Phone number removed
The service tech did a great job but when it came time for my bill I was not happy I got charged a extra 180.00 for pet treatment. Yes I asked for the pet treatment , but if he had told me how much it was going to cost I would have not had him do it!! It was not worth 180.00 this is a rental I don't own this house!!
Well I have had 2 experiences with your company and the 1st was superior and this 2nd time here on Sat was disappointing. So I suppose I would recommend you because this could have been a fluke, seeing as I was very pleased with first visit.
Did a very good job deep cleaning my home's carpets
The carpets look amazing when the cleaning is complete and the service Rep was very professional.
make sure your worker know what they are doing
Every person I talked with and the young man who came to the house were very courteous and explained what they were doing.
Quick appointment scheduling, quick service, knowledgeable service tech, affordable price.
I like that less chemicals are used on the carpet. The technician seemed knowledgeable and friendly. He didn't try to oversell additional services.
Service was great.
Clean carpets and nice associate.
I was told a arival time between 4:30 and 6 and the tech showed up after 8.
In and out quickly. Dries quick without residue.
Rubin was exceptional with his service!
They get carpet really clean!!
Chemical free and quick drying
I am especially grateful for the honesty given from the rep upon his arrival. I knew our carpet was in bad shape from our pets, but hadn't considered that a cleaning wouldn't make a difference in the stains/odors. The rep explained very well how the initial cleaning would not pick up any deep stains and odors, and adding on the extra costs for deep cleaning, etc. would not guarantee that the carpets would remain clean as deep stains and odors may reappear. We decided to skip the cleaning this time and just replace our flooring eventually. I still would recommend Zerorez in a heartbeat, because years ago when I used them my carpets became clean (no pets in the house at that time) and stayed clean for a long time, and also because of their genuine honesty to their customers. Thank you.
The tech was professional and did a very good job cleaning my carpet. Thank you.
No residue and no smell. Plus as a repeat customer each time your technician has been very effective and professional. We had the same experience this time.
Meets expectations every time
Always have excellent results. Carpets look really nice after cleaning.
Thank you for asking. Several things.
When I first called, I was told that I would get a call Friday 01-24-2014 to schedule a two hour window for the cleaning. No call then, but got a phone message over the weekend that you would be out Tuesday 01-28-2014 between 1:30 and 4:00 PM. The crew showed up before Noon without calling first. Fortunately, I was ready for them so no problem there.
However, this was our third or fourth time using you. This time it seems like the carpet is not as soft as before. It feels "crunchy" and the carpet fibers are not standing up like before.
Staff are professional and respectful. Used this company for several years. Like them not using harsh chemicals.
Carpets and upholstery look great! Friendly service!
simply not working. I have hairs on the carpets and the hairs are still there after the cleaning.
Prompt and competent
The employees are quick and efficient. The product does not leave any type of residue on my carpet.
The fact that they work. Used kiwi once and they really sucked. Carpet was just a matted down mess. Zerorez made my carpet feel new again.
Randy Jones is a super star! He goes above and beyond good service and produces astounding results. He, again, did a suburb job!