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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
your staff--excellent
I always forget that each hall is an area--ends up costing more than I planned--explained before we start of course.
I like the fact that you do not use soap and even though my carpet is 15 years old, it always looks clean and fresh.
Justin was the technician that came to my house. He went above and beyond to get the stains out. My carpet was cleaned previously by Zerorez in August 2013 and I was not pleased with the job that was done. Spots came back immediately.
It has been 2 weeks yesterday and spots are appearing.
We paid double the estimate for $99 results. Has to have
Tech go over carpets again because they were so
Wet . Would like someone to contact me for do
Over.
on time and communication
I like the carpet cleaning and upholstery cleaning.
They're polite, the carpets are clean and most importantly, stay clean
The tech's have always been nice and on time. I like the carpet drying much faster than other companies I have used in the past. I felt like the carpet was clean!
Explain the pricing structure for pet stain removal. Specifically what each level of treatment involves, what results may be expected and the cost. Don't dance around with words and phrases. As a consumer, I should be given the facts so that I may make an informed decision as to what I'm willing and able to pay to get the results I want.
Many of the stains that I thought would come out during the "cleaning" did not do so when the carpet dried. I thought the carpets would be cleaner than they were, particularly given your advertisements. Perhaps coming back to try again to get the stains out would help my opinion of Zerorez and help you live up to your ads on the radio.
The service is exactly as advertised (terrific) but the technician was over-the-top fantastic!
We were able to get an appointment very quickly. My husband had tracked oily lubricant all over our carpeted stairs and into our bedroom. Yes, we had to pay extra, but you were able to remove all of the stains. It looks great! I was afraid that we were going to replace the carpet.
first off my name is not First name removed/Kindra... I sent in a email request for a written bid... and woman did call to say zerorez has a 3 room special but I instructed the woman that i needed someone to go out to a property (all the instructions were in the email request)and give a written bid. AS of yet I have not received anything. At this point don't bother because zerorez must not want the business.
Service is very good. The technicians were good & did not wast time getting their work done.
Fast efficient service. Technician was informative on ways to improve personal care of my carpet between treatments. Very fine representative of your company: Randy Jones.
I have already spread the word about you to many of my church friends. Keep up the good work! My carpets look great!
the rep was knowledgeable and and actually cared about the carpet
experience, honesty, workmanship
The technicians are very polite and professional. Our carpets looked brand new and smelled clean and fresh.
Technician was very good at his job
Quick, odor less, and no hassle!
great job and great workers
Keep up the great work.
Service person was fantastic. Ironic that company policy doesn't require the use of shoe booties since it's a carpet cleaning company. We don't wear shoes in our home. Strange that the service person did.
super friendly service technician - Cody. He was great! Easy to do business with all the way around.
I thought that the customer service was great! I really liked Paul (i hope I remembered his name correctly) He was very sweet and explained everything thoroughly. My carpet looks great. The only problem is that I still smell the dog urine.
Liked everything from the start of scheduling the appointment. The price given to me at the time of the appointment was exactly what I paid, no surprises or high pressured sale to add on something else. Not by the scheduler or the tech who cleaned my carpets. The tech was very good at explaining what he would be doing and how the carpet should look and at discussing some of my really difficult spots. Ron was my tech and I really can't say enough nice things about him and how he represented the company or the service. Lastly, WOW... My carpets looked even better than I could have wished for, the difficult stains that Ron discussed with me, GONE. I will definitely recommend Zerorez to all my friends and family. Great price, great service, great result. THANKS!!!
I was able to get service the same day and had 3 rooms cleaned very quickly. My carpets look like new!
Very professional serviceman. Ron was very helpful to me as I am currently recovering from major surgery. He worked around my furniture so I was always sitted. My carpets looks as good as when it was installed.
The technician was very knowledgeable about the service and patiently answered all of my questions. I thought he did a very good job.
Had to redo our tile floors. Both Brad and Bill were committed to making the job right. floors look great. Thanks Zerorez for caring enough to come back out and ensure that I was satisfied.
Workers were very professional and offered a service I hadn't thought about but needed