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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
smells nice...done quickly...a little pricey
It go my carpets really clean!
great job and the stains do not return
We like your 'empowered water' process. During our time in north Texas we have tried many carpet cleaning companies. Zerorez is the only one we have invited back in to our home.
There were juice stains in the carpet that I felt the technician should have been able to get out. But the stains are still there.
Great work!
The followup, we had a spot that reappeared and you where quick to respond
The quick service and excellent job.
no soaps used
So far the carpet looks splendid. I want to see how it goes over the next several weeks
no soap used
The tech seemed to be in a hurry. Had to ask him to go back to back bathroom to get the blood stain out of carpet. The stain is still there. Randy Jones did an excellent job the first time, Justin was not as complete with his cleaning.
seem to be good products that work well.
Cleans better than any cleaning company I have used!
The tech was excellent. Customer service on the phone was good as well.
Not all stains were removed.
The scheduling was horrible. I requested a morning only appointment. I was told I would be contacted 24 - 48 hours before my Monday morning appointment with a two hour window. I was not contacted at all. I finally called at 8:20 Monday morning and was told someone would call me between 11:00 am and 1:30 pm to schedule an appointment. I don't know what universe you live in but on planet Earth 1:30 pm is NOT a morning appointment.
Joe was very considered, explained everything, listened to our concerns, and did a wonderful job.
Zerorez exceeded my expectations again and I would use them again.
envoironmentally friendly
I thought the carpets looked really good after being cleaned. The only thing I would suggest is that you advise that there is a $10 fee for gas that is not included in the cost that is quoted. I had not idea this fee was being applied until I received the email. The phone rep didn't let me know.
Very professional. Did a great job of cleaning my carpet
I like the face there are no chemicals being used to clean carpets. Also love the new machine being used prior to the cleaning!
Ask Brad.
The Tech did a great job as usual...
The final job was perfect. Very clean! However, the process of getting the workman there and their ability to communicate was frustrating. Wrong number, no call, rescheduled to late in the day, no offer of extra services (which I had requested when I made the appointment) - very frustrating. BUT - the final results was excellent.
I feel like my carpet is finally clean. The best ever.
I like that I do not SEE any of the spots returning, however, I did notice that AFTER my room was cleaned (it was mostly dog urine), that I have one of those blue lights that show the urine, and the urine is still visible with theight on it.
How clean my carpets come out. The technician was very nice and helpful. He worked on spots until they were clean. He was probably the best technician you've sent here.
The guy who came to redo my carpet was very nice and thorough.