What our clients think of us!

I like that your product is non-toxic. Your service people have always been on time, courteous and provided excellent service.

I was lead to believe that there was no dampness which was untrue. To make things right, nothing. You provided your service, I paid, we are done.

The professionalism of the technicians and the clean, no residue of your products.

Good quality!!! From product to service!
My carpets look great! Your reps. are
Informative, professional, and friendly!

Very friendly,professional,knowledgeable workers. Took their time and explained what they would be doing! Love them!!!!! Came back again to get stain off wood floor a week later. Very prompt!

clean , on time , and reliable

The service was wonderful although the carpet did take a lot longer to dry than they said. All the spots but one are gone. Good job

The carpet is very clean after they are done, and their products work!!!

The technician was very nice and professional, but the stains did not come out of the carpet in the main room that caused me to call to schedule the appointment.

Michael did a great job - my rugs look brand new. He was very nice and worked real hard.

I was so impressed with the young man cleaning our carpets. He was very thorough, explained what he was doing,
and got very good results. I had my carpets cleaned yesterday morning, and recommended you to a friend in the
afternoon. DOROTHY Last name removed

Michael and Carlos were prompt. They called when they finished their previous job to tell me they were on their way. They worked quickly and effectively, sharing with me what they were doing and why. They smiled the entire time they were working, like they were happy to be there. Yes, this is my second time using Zerorez, and there will be more in the future as needed.

Great cleaning that really works and great service too.

I liked the look of my carpet after they were cleaned. DC was very good and explained what he was doing.

The technician was very knowledgable and helpful. One of the rugs isn't dry after the second day, but he said it won't be completely dry for several days, just have to be patient.

The reason we had our carpets cleaned was to remove urine stains that our dogs left on the carpet. I paid extra for the pet urine solution and the stains are still visible. We are very disappointed.

The carpet dries quickly, allowing me to put my house back in order the same day.

Quick , all stains gone. Very polite workers!

Prompt, easy to schedule, AJ was conscientious to do a good job.

like the service and customer service team

I promised I would get back to you regarding the services once my rugs were returned. This is the first time I have used your services and it was a VERY disappointing experience. There is not enough space here to give you the complete story. I would be happy to write in more detail but suffice it to say that the technician, Michael Ramirez, felt he must take my rug away, which I did not want but to make the sale he promised to clean it himself & have it returned the next day. The ice storm prevented that delivery, which I understand, but at the end of the day Monday, I still had not heard anything about it's return. I called-they couldn't deliver until Tuesday which wouldn't work for me because I work. Scheduled delivery for Thursday, my day off. Thursday morning-received a call from Matthew, shop mgr. He was not satisfied with the rug, he would clean it personally and have it returned Friday. Friday's call-pipe burst, rug wet, return Sat. Saturday finally delivered and it was filthy, black dirt down the center. Mitchell and Nolan finally took responsibility and cleaned it in my home as should have been done in the first place. Between troubles with your equipment and such poor customer service I will not trust using again.

The process was thoroughly explained, it was conducted in a professional manner and the results were outstanding and exceeded my expectations! James is a super nice guy and represents your company well. I have already recommended your services to friends and co-workers. It goes without saying that I will call upon Zerorez for my future carpet needs!

Thanks-
Don Naegele
McKinney, TX

I sent my comments earlier. I just didn't mark the above. I didn't feel it was fair to place a black mark on the workers. They got in, worked, were courteous and friendly and without excessive talking. I am unhappy with the cleanliness of the carpet. Since the name of the comopany is Zerorez I don't now if just water is used but the carpet does not appear clean. Your company came highly recommended BUT, I am not happy with the job. I could have accomplished the job this well with my own carpet cleaner.

Your worker Charles is an exceptional young man. He is efficient, friendly and did an excellent job with my carpets.

The technician was knowledgeably and friendly. He cleaned my carpet very well even with some of the equipment issues. My carpet looks great even after my dog had a biological disaster on it in several spots.

No chemicals.
Technician ( Will) was awesome.
I have already recommended to a neighbor :-)

the people were great and my carpets look and smell so clean and fresh!

Michael, your tech, was clean and professional. He did a thorough job, very quickly. The whole job was smooth and professional. Thanks!

I cannot BELIEVE how great my carpet looks! This was a rent house before we bought it, so you can imagine the condition the carpet was in --- not good, not good at all. I called Zerorez because I had treated many spots that appeared to be gone at the time, only to reappear a week or two later. So the idea of not leaving any residue to re-attract dirt sounded good to me. But I still did not have much hope that the carpet could even be salvaged, much less revived. Was I ever wrong! It FEELS clean and looks absolutely fantastic. I'm lovin' it! Thank you Zerorez -- particularly AJ and George. They make a great team.

Thanks again and Merry Christmas to you all!
Linda Vahle

the carpet gets clean