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based on 85457 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficiency professionalism end results
Good service and exceptional employees.
Easy to schedule, good service and results
Technician came to clean the carpet after I paid I left the house. When I came back I found out he didn't clean the master bedroom closet.
I txt the technician and he said I have to pay $137 for the closet. He didn't try to accommodate the situation and I was very disappointed. So I rented machine and cleaned myself. Couple of days later the manager called and he said they will clean for $50 and $25.(each time they called the price dropped) why couldn't they do it at the beginning? I could've left good review.
Very good at getting out anything!
Carpets look good
Efficient
All good
I really liked Robbie ! He did a wonderful job . Will ask for him again next time . Carpet looks n smells nice .
Thoroughness.
Very efficient and thorough service
The carpet looks great-spots all came up!
Evan was wonderful-great communicator, polite, timely and efficient.
I was supposed to get free Rangers’ game tickets. The tech didn’t know anything about it. Same thing happened to me last year. Why advertise if you are not going to honor it???
Always happy w the outcome of our carpets being cleaned by Zerorez.
Love that no chemicals were used. Great job on cleaning the carpet!
Our technician, Dexter, was really a plus for your company. He did things above and beyond to help me. He worked hard at getting some really stubborn stains out and left our home in very good order. Your office personnel was very disappointing and unprofessional.
Technician Joe was great. Very professional and good communication skills
Mario was fantastic! He was speedy with the service but very detailed!
Great customer service and great cleaning
Cleans as expected, good customer service & great techs! Tristan went above & beyond!
Carpet looks great. Person was polite and professional.
they were efficient
Good product
Bobby was very nice and professional. I was pleased with how the carpet turned out after being cleaned.
The tech, Evan, who came out and took care of our home was fantastic.
Miscommunication on arrival time but overall happy
My cleaning was done about a week ago. I called the next day After giving enough time for dryng. I had my 3 bedrooms done upstairs, my stairs,hall and 2 space carpets. One of the space carpets was still dirty after the service and after allowing it to dry. I took pictures and asked for a refund only on that carpet. A refund still has not been issued. I was told this will not be allowed until I get a reservice. It is very inconvenient for me to get the large carpet cleaned again because I have to allow it almost 24 hours to dry. It is in the living room. Last week I made arrangements to get everything done and I had my kids leave the house and spend the night somewhere else for a day, the dog was out all day. I feel like a refund for that particular rug is appropriate after showing the pictures. I still have not heard from a manager even though I have called twice. I don't think I will be getting space carpets cleaned again. It is not worth it, it is better to buy a new one.
On time, excellent work, friendly technician
Perfect associates!
Tristan was proactive in making sure he was right on time for the appointment and very sweet when I walked him through the house. He even helped me with a smoke alarm that I couldn't reach. Great service! He was quick and efficient, total professional and the carpets look (and smell) great!