Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83826 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 7, 2023 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and easy . Great service!

Report a concern   December 7, 2023 — Rated 10 out of 10 by Rose Olivier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough staff. Polite and respectful.

Report a concern   December 7, 2023 — Rated 10 out of 10 by B.D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very profesdional and did an outstanding job.

Report a concern   December 6, 2023 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very detailed in cleaning.

Report a concern   December 6, 2023 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet was bright and fluffy. It looked new! We really liked our technician, he was pleasant, knowledgeable and efficient!

Report a concern   December 6, 2023 — Rated 10 out of 10 by Glenn Meeks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am a return customer for a reason! Could not be happier with the service and our tech was awesome. He was super friendly, efficient, and the consummate professional.

Report a concern   December 6, 2023 — Rated 3 out of 10 by J.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Spots in the carpet I was told would not come back have appeared. I was hoping for better results from your cleaning service. It would be great if you could come back and try to remove the spots.

Report a concern   December 6, 2023 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that you don't use chemicals to clean carpets or leave carpets feeling 'crunchy'...

Report a concern   December 6, 2023 — Rated 10 out of 10 by Krista Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was extremely knowledgeable and personable, and he was able to get my carpets smelling heavenly in a very short time! Zerorez is simply the best in the business!

Report a concern   December 6, 2023 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was very personable and did a great job

Report a concern   December 6, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional, punctual, and my carpets look wonderful afterwards.

Report a concern   December 6, 2023 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician explained the process and the drying time.

Report a concern   December 6, 2023 — Rated 9 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

DeShawn was new only 4 months in at Zerorez. I showed him all of the spots that had to be cleaned, and he was done in about an hour. The next day I noticed in the den, which is a high traffic area, he did not clean 3 different areas of the rug and never cleaned behind the recliner chair. I had to call Zerorez to send out someone different with more experience to clean out those areas.

Report a concern   December 6, 2023 — Rated 10 out of 10 by Ar Ghussein Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician. Willian, was very knowlegeable and professional and did the carpet treatment in a very good way to remove and uplift stains and spots.

Report a concern   December 6, 2023 — Rated 9 out of 10 by G.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service and friendly technician.

Report a concern   December 5, 2023 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, easy scheduling and affordable.

Report a concern   December 5, 2023 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, friendly service

Report a concern   December 5, 2023 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtesan and prompt

Report a concern   December 5, 2023 — Rated 10 out of 10 by J.F.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely arrival followed by quality work by a friendly tech.

Report a concern   December 5, 2023 — Rated 10 out of 10 by Marc Vita Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith is an excellent carpet tech! He really knew what to do to “perk up” these old carpets!!✔️

Report a concern   December 5, 2023 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys did a great job. Very knowledgeable and courteous. They were able to remove all the spots on my rugs.

Report a concern   December 5, 2023 — Rated 5 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your machines were not functioning properly according to the tech. While the carpet was cleaned. It was not much better than me cleaning it myself. Which I will do in the near future. They did reduce my bill to compensate. And they were apologetic.

Report a concern   December 5, 2023 — Rated 6 out of 10 by K.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

A door casing got dinged during cleaning and the technician walked back over the clean carpet without shoe protectors on, leaving 3+ dirty spots. We know accidents happen, so it’s fine, but we’d recommend wearing shoe protectors from start to finish.

Report a concern   December 4, 2023 — Rated 9 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free cleaning - however, I wasn’t supposed to be charged for my stairs - I called about it and was told a manager would call me, but I’m still waiting for that call. Phone number removed

Report a concern   December 4, 2023 — Rated 10 out of 10 by O.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The worker was professional and experienced will refer him to other people!

Report a concern   December 4, 2023 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service and did a great job cleaning my carpet.

Report a concern   December 4, 2023 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always very professional and polite.

Report a concern   December 4, 2023 — Rated 3 out of 10 by G.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not happy with the results. Paid extra to remove stains. Ended up having to replace carpets.

Report a concern   December 4, 2023 — Rated 6 out of 10 by S.M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet got cleaned last Thurrsday. The thing is, there is not a fragrant/ fresh smell afterwards, but still pet odor. My carpets looked clean and great, but I am worried that he did not put the full 100% that we paid for, bc our carpets need DEEEP CLEANING. This was not a deep clean at all tho.

He may have only used water for all I know. It only took him 24 minutes to prep, soak/ etc., and clean 3 ROOMS.

I don't want the stains, and paid to have them gone. They are not. How can we fix this?? I am hosting Xmas this year. HELP OR A REFUND would be much appreciated.

Report a concern   December 4, 2023 — Rated 10 out of 10 by April Phillip Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech did a great job!!! 2nd time I've used them, different rooms this time!!!! THANK YOU!!!


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