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based on 85457 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joe our technician was great!
Extremely professional and successful on stains I totally gave up on.
Juilan, the lead rep, did a fantastic job, providing exceptional customer service and a thorough job cleaning our tile.
We were very happy with the results. The associate was very respectful, called 20 minutes prior to arrival and explained what he would be doing.
Not told of possibility of significant price increase (double) if pet stains were found onsite with blacklight and normal treatment w/o increased price could cause oders.
Walls were damaged by hoses being yanked up the stairs.
media room carpet was not cleaned effectively despite 3x of cleaning.
Great service. Carpet is much cleaner
The arrival window that I was given was from 10 to 1:00. The technician did not arrive until about 1:30. And then when he got here he tried to tell us that he could not clean our rug because no one told him that we lived in an apartment. And that we were too far away from his truck to be able to do it. He didn't try very hard to make it work. My husband is the one that offered to move our car so that he could park his truck and our parking spot so that the hose would reach. He wanted to take our rug outside to the truck and clean it out there and then hang it on the fence outside in the sun so that it could dry. I did not want that. Once he got started on the road, finally, he did do a good job. But I probably won't use you again. And I say that because no one told me when I called in the order that if I was in an apartment it was going to be a problem.
Great service
Professional, quick and quality work.
Julian and Ryan were very professional and explained the cleaning they’d be doing. Our carpets were heavily pet soiled and they were able to revive them to the best they can be at their age.
The Instagram ad showed a machine using huge suction to extract pet urine and stain from carpet. Ad attached to it says pet stain removal 3 rooms for $99. Making it appear as though I could get this machine to get my pet areas done for a good deal. In reality, it’s $75 for every time the machine touches the carpet. A 12”x12” area is $75. So my pet stain area in my bedroom closet (3’x3’ area) would be almost $500. Completely deceiving ad. Passed this info along via social media to Castle Hills community so they’re not deceived either. Will not be using Zerorez again
Dee was courteous and worked quickly. Our rugs and chairs dried quickly and really look great! Thank You!
Experts at what they do.
We like the products used.
Our carpets are cleaned well.
Friendly people
Your oil/grease stain cleaner didn’t help on spots. I scrubbed them all manually with baking soda & warm water to get them clean today. The cleaning service only lasted 40 minutes for 3 rooms which seemed faster than other carpet cleaning services I’ve used.
My technician did a great job. He answered all of my questions, did a very good job and was polite.
The equipment used by your technician damaged my wall. A big piece of plaster on the wall corner was knocked loose creating a big gouge in the finish.
Thank you! The house feels so clean!
Great cleaning
Service technician was very prompt and did a good job
Things were great. I think last time we had some sort of address mix up (in 2023) that was pretty inconvenient. Anyways, a 7 from me is a good review. Thanks!
All good. Friendly employees
Easy to schedule, employee was very friendly and explained everything he was going to do.
Prompt and professional
Carpets are not cleaned very well. When I pointed this out to the technician he said they were just wet.
Great job!
Awesome fast and friendly
Looks brand new
Very well on communicating appointment scheduling and process. Service person was on time, very attentive and performed an excellent job. Carpets smell clean with no artificial odor or smell. All services offered were offered not forced. Gave excellent follow up tips and recommendations.
I have been very impressed with the customer service of the technicians and how clean the carpet is afterwards.
Did not get pet stain and odor out from stair landing even after being assured it could be removed. A second follow-up trip actually made the odor worse.