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based on 83878 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly technicians who are very knowledgable and respectful.
On my previous cleaning, Cody did a great job. Yesterday Jaime did a good job. Not as much improvement in appearance; however may not have been quite as soiled. Had a problem with male who answered phone with questions, but spoke to supervisor and am hoping rudeness to the customer was addressed.
Your willingness to relook at my floors without any issue for me. Thank you for wanting to make sure that I was pleased with the work. Also the technician, Keith, was very friendly, knowledgable and concerned about my happiness with the job he did. I liked that.
Thank you.
No chemicals
The technician arrived on time, was professional and courteous. He was able to remove all the carpet stains. I liked the fact that no soaps or chemicals were used, yet my carpet looked great after he was finished.
Work done shotily and over charged for work
I liked the serviceman,he listened to my concerns and took the time and care to meet them. He showed me how the steam worked, and so far am very pleased. have already had a neighbor ask if I was pleased and I told her very much so. Dwayne was kind and considerate and I appreciate that. The only negative was that the van had an oil leak on the drive way.
sincerely,
GLENNAINGRAM
I liked the service, especially the free "do-over" if necessary, but the first time they did our carpets it was wet for almost 24 hours. Additionally, even though we did need to utilize the free 'do-over' and had the pet odor treatment, it still did not get rid of the odor.
Ron was awesome. Very professional and friendly. Would recommend to others.
It was very reasonably priced at cleaning
you came after hours and did a very good job
We are dissatisfied with Zerorez's carpet cleaning services. The carpets look just as dirty as before the treatment. We were expecting to see a difference but didn't notice an improvement. We feel service rendered were not worth the cost. This is the last time we do business with Zerorez. My wife and I are disappointed with the work done and will be sure to express this to all our neighbors, friends, and family members.
I was unable to schedule the appointment early in the day. My day was free except for the only time they could come. I had made arrangements to remove my dog while they worked. I was able to rearrange things, but I found the scheduler to be inflexible withou alternative suggestions.
Fast, good results
All personal were courteous and friendly. Arrived on time and did an excellent job. My carpet was dirty and had pet stains. After Zerotez it looks almost as good as new.
Carpet looks new after cleaning.
Excellent service. Very nice technician.
The results of having clean carpet.
James was friendly and did his job quickly...we are very pleased
They were prompt and professional and the carpets looked great afterwards
James Greenwood was very professional, stopped his machine to answer every question, and was knowledgeable about the different carpet types he found in our house. There were blood stains on the carpet in one room which he was able to remove, without a trace left behind. I will recommend Zerorez, and James, whenever the opportunity presents itself.
DO NOT SHARE MY NAME IN YOUR PROMOTIONS.
Friendly people. Quick service. Good performance.
Deep cleaning - best carpet cleaning ever.
Green!
That you don't use a lot of chemicals to clean the carpets, and that they look so good after the cleaning.
I like the fact that it is not harmfful to children and pets and the results are great considering the age of my carpet. The
Techician was so professional and cleaned up everything before he left
Professional and friendly representative. He was very informative about the process. Very clean and thorough.
I think you are the best. I use you regularly and its always been good experience.
The technician got out stains I thought were permanent, and, even though our carpet is over 20 years old, it looks clean and he was even able to raise the nap in high traffic areas. I am always amazed that Zerorez is able to get my carpet so clean! I would not call any other carpet cleaning company. I have recommended Zerorez to all my friends and family.
The workers are clean, neat, friendly and extremely interested in cleaning your floors to the most possible limits. I had one problem with mine originally, but the office staff was concerned and sent out someone who did exactly what was necessary to make the carpet look as much like new as I had hoped for, despite its' age. Regan and Thomas were both very nice people and I am satisfied with everything they did.