Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83878 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2014 — Rated 8 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

When Miguel arrived I told him what I wanted and that Brad my scheduler had already given me a quote of $178.61. He said ,they didn't tell you that the price given by the scheduler is different from the one he might give"? He said that if I did decide for sure to not have the pet deoderizer I would have to sign a form. I said that wAs fine but I had already told Brad that I didn't want it. Before he left I noticed some lipstick stains in the bathroom that were still there and he said "oh, I would have had to use a solvent ". I just feel like the communication between the scheduler and the service person should have been better. Thanks

Report a concern   March 18, 2014 — Rated 8 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

First let me say, Cody did a great job, rooms looked really good. In the future I will always request him. Add some type of carpet fresher.

Thank you,

Report a concern   March 18, 2014 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

you have gone green, don't like chemicals. Carpet looks new.

Report a concern   March 18, 2014 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The clean lasts for longer than other carpet cleaning services

Report a concern   March 18, 2014 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Dries fast. Techs are always great!

Report a concern   March 18, 2014 — Rated 10 out of 10 by Donna MacKinney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very little leftover moisture - it dried in a couple of hours.
Also, the technician warned me about spots that he thought might come through…and they haven't:)

Report a concern   March 17, 2014 — Rated 8 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

My rug was still left with about 10 stubborn spots.

Report a concern   March 17, 2014 — Rated 9 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly employees and good services

Report a concern   March 17, 2014 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the concept of using empowered water, no chemicals

Report a concern   March 17, 2014 — Rated 10 out of 10 by Teresa Whitt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rep was very courteous, knowledgeable, and friendly. Did a an excellent job on explaining. Loved it.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Kathy Squyres Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First Class Customer Service. Very accomodating to please....

Report a concern   March 17, 2014 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue! Carpets look and feel great.

Report a concern   March 17, 2014 — Rated 10 out of 10 by D.N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is the best carpet cleaning around.

Report a concern   March 17, 2014 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets dried fast.

Report a concern   March 17, 2014 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It worked! Everyone was great to work with, and at the end of the day my carpets were clean.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Barbara Sellers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like your promotional deals, the price, and especially the crew you sent out to my home.

Report a concern   March 17, 2014 — Rated 0 out of 10 by M.A.S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My rug was gone for over a month. My CC was charged at pickup, not delivery.
It took 4 calls over several weeks to locate someone who could determine the status of the rug and schedule delivery.

I'll recommend you for carpeting. But never for take away items.

Report a concern   March 17, 2014 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   March 17, 2014 — Rated 10 out of 10 by Jennifer Boehler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was professional and friendly. He told me what the rates were upfront and offered many upgrades if I wanted them. The carpets came out perfect. They are soft and dried fast. I love that they don't use chemicals and it is green for my kids and animals.

Report a concern   March 17, 2014 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no soap in my carpet and it drys quickly. Carpets look brand new after cleaning

Report a concern   March 17, 2014 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet looked great; technician helpful

Report a concern   March 17, 2014 — Rated 10 out of 10 by Toby Wilhelm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time professional very courteous. Carpets look great

Report a concern   March 17, 2014 — Rated 10 out of 10 by Audrey McCune Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything....the appt. setting was easy...the call before was very helpful...Anthony was very personable and knowledgeable....and my carpets are ABSOLUTELY MAGNIFICENT!!!!!! Thank you so much Zerorez. You have earned a lifetime Customer!!!!

BEST REGARDS,

JOHN & AUDREY CHARLES
6040 Melanie Drive
Ft. Worth

Report a concern   March 17, 2014 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soapy residue on the carpet to attract dirt. Almost all of the heavy stains were removed completely. The only one left was an old red KoolAid stain that I did not know was under the coffee table, until we moved the table.

Report a concern   March 17, 2014 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the floor look clean and felt good and smelled clean .

Report a concern   March 17, 2014 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly service, tech did a great job removing spots!

Report a concern   March 17, 2014 — Rated 10 out of 10 by Natalie Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really liked the carpet scrubber that brought the nap back to original condition.
I also really liked that there were no chemicals used and that the carpet looked great!

Report a concern   March 17, 2014 — Rated 10 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and the steam was able to get the spots out of carpet.

Report a concern   March 17, 2014 — Rated 8 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was one very small area that was a little soiled where my dog lays at night by my bed. The technician missed that one area for some reason. I know it would have come up because all other areas did. That is my only complaint. All other areas came clean and looked good. Thanks.

Report a concern   March 17, 2014 — Rated 9 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, friendly, cleaned carpet well


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