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based on 83878 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i have not received the $100 gift certificate that was part of the promotion
Didn't take long, good customer service
I love that you got the stains out of the carpet and it looks brand-new.
On time asked to come over earlier perfect. Professional in every way. Took time to listen to me and answered all of my questions. Have not received the final report yet still waiting for it.
I recd a call saying they would arrive at 8:30am, at 9:00 they called said it would be 30 min, and they arrived 45 min later. Due to having to leave the house by 10, i asked the gentleman to do only the one room, because i really needed to go. No choice, had to babysit my grandson, so daughter could go to work, in an emergency..If they came at 8:30 there would have been no problem leaving by around 10. I would like to get a call to reset another appointment to get all 4 rooms done. Thank you, oh and there is still stains visible in the one room that was done. Thank you Name removed Phone number removed
Staff responded to my questions and concerns, professional service, timely and the fact that non-toxic products were used. This was what drew me to Zerorez in the first place over competitors. They were clear about their product and machinery
You guys were great!!!!!
Finished product!
Terrific service and friendly rep. He was also open and willing to help clean my upholstery when I asked if they do that too. His willing spirit and knowledge convinced me that I will use your service again. Oh yes, the carpet and furniture looks amazing. Thanks!
The technician was courteous and very professional!
Your employees are neat and clean, well-mannered, and do their job the very best they can. I had one minor problem with the initial service, and when I called the office about it, another person was sent the very next day and he corrected the problem perfectly! With a cheerful and upbeat attitude, I might add, and that's very important to me. My carpet looks brand new now. Thank you so much!!
Very punctual and professional
The technicians were very professional and nice.
This was a totally different experience than when I used your company the first time. The first time I had a gentleman who was very thorough and spent almost 3 hours at my house. My carpets looked & smelled fantastic and he explained along the way everything he was doing. He seemed like he was proud to work for ZeroRez & honestly, he truly impressed me as an employee with exceptional customer service.
This time was much different. Three men showed up at my house but only two came in. One guy did all the talking and the other guy looked like he was just watching (learning as a new-hire?)...they were at my home less than an hour! When e man came out to talk to me, I thought he was going to move to a different area, but instead said they were done? He said my carpets were in great shape and didn't need pad replacement or anything, which I was preparing to do in one room; however, he said ZeroRez refrains from offering it as much as possible.
I'm glad I received this email requesting feedback because I regretted not calling a few days later and figured it was probably too late...unfortunately, I plan to seek carpet services elsewhere in the near future...
The rugs came very clean, and look like new. Cesar was very professional. I will use Zerorez again and will refer you to my neighbors. Please do not publicly share my name and or other information . Thank you.
Luke, the person that did the carpet cleaning was very knowledgeable and he explained everything that he would be doing and the products he was using.
The cleaning provided was phenomenal. The attention to detail was unexpected. I cannot speak more highly of the work Cesar did cleaning our carpets.
The technician was very friendly and knowledgeable. He explained every step and why they do it that way and why it is different than other companies. He explained all the services that they offer. They were fast but very thorough. I will be calling again.
Prices for add on items to the promotional deal were very expensive. They were significantly above market value as evidenced by other carpet cleaners in the area.
VERY DISAPPOINTED WITH THE STAINS THAT DID NOT COME UP ON MY NEW CARPET.
DID NOT CLEAN UNDER THE COUCH/CHAIRS...HE NOR ANYONE ELSE METIONED TO ME THAT HE WOULD NOT MOVE.
I liked the corner guards that the technician put up so the hoses wouldn't scratch my walls. I liked that there was no oder left in my house once the carpets were cleaned.
Gets clean and stays clean longer.
Excellent job and excellent service.
My carpets look awesome! I am happy with the results! Very clean!
I like the results..the carpets look wonderful, and the serviceman was very professional!
He did a great job and was very detailed and worked hard to get all the areas clean! I would ask for him again! Great job and like new carpet! Thanks!!
Great customer service and results
Efficient and effective.
water cleaning - less chemicals
clean carpets
Did a very good job...representative very courteous and thorough