- Phone: (214) 372-5326
- Visit Website
based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Came on time, no upselling this time and my carpets look great
Your people are courteous, knowledgable and do a good job
After the third time, things are perfect. Tom worked really hard on my problem areas! Zerorez stuck with it and things came out great.
You quoted a different price on the phone, but once on site, a 40% increase. When I asked to speak to a manager, none was available...they out to lunch and subsequent call. I was also promised a $100 gift certificate to Fuller's Jewelry....and 2 weeks later...still no certificate. I have reported you to the better business bureau and have blogged every site I know to say what a sham your company is. I will say that your technical was so sorry for the 'misunderstanding' that he would be willing to take it out of his pay....although so admirable, I could not do that as I am sure he was probably making minimum wage for the $180 charged for the 30 minute treatment that was performed. BTW...advertised price &79 with the $100 certificate. Realizing I had only one bedroom, 15 stairs and 1.5 hallway...I was quoted $120. U are a scam and should not be allowed to operate in the good state of TEXAS. I will make sure that I let anyone and everyone know how horrible I was treated and the response I received from you company. Needless to say I am very disappointed in the representation of which I received from the media and will continue to make an effort so others are not scorned by your company.....BTW....carpets were NOT clean!!!!
The guy you sent was very easy to work with, not pressure to buy more.
No detergents used and fast service.
Let me start by saying my carpets look great. However, the technician made it clear that the special price of $80 would never get the job done. What we needed was to spend $500 to do it right. I said that was out of the question. So he said well we can go as low as $334 and still be good. I reluctantly agreed. He then says, "I just cant do a halfway job. So I'm going to do the better job and you can just make it up to me on my tip." I feel I was pressured for an upgrade that I don't know if I even needed. Let a real bad taste in my mouth.
How clean and legit the products were! They did exactly what they claimed to do!
The advertised price was $79.99 for 3 rooms. We were charged $200 and all the kid did was the walking path from our front door to the bathroom door. In a very small apartment, he should at least have done under the dining table (very easy to move) and under the ottoman.
Effectiveness and courtesy
Clean uniformed employee, very polite. Liked having my husband helping him, lift and move furniture.
quick
The scheduling system is easy to use. The Technicians called ahead as promise and were on time, were polite and cleaned the carpet at the quoted price. The carpet looks great. The carpet also dried in the 4-6 hrs the technician said it would.
The service made no improvement on the dust marks around my baseboards. The tech finished and told me he made zero difference
I took a white rag to it and with little effort all the dark spots came out. After paying for NOTHING I spent the rest of the night cleaning it myself.
I would never use this service again and wrote a review along with a photo.
Did great job, but ended up being a little more expensive than first thought!
My carpet was horrible but james got out all the spots except where bleach had been spilled. Will request him for other areas
Requested 3 rroms be cleaned should have been the 79.00 plus tax then had a chair cleaned and the total price of !77.51. I had it done because the gentlemen were here and very nice and professional. That was way to costly.
closet in a bedroom was not cleaned, when I called was put on hold, and she din not seem to be happy.
Had a window set for 8-11 am. Didn't show till almost 1pm. Apparently my work order was thrown onto his route. Punctuality is key for me. All in all Luke was very professional. He did a great job.
It really didn't seem to get the carpets clean as advertised.
On time, friendly, speak English
No soapy residue, no chemicals that are bad for bare feet, children or pets. Polite and professional employees, both on the phone and when at my house.
My carpets look great. It's the best carpet cleaning I ever had and I have used chemical cleaning and steam cleaning companies before. The technicians were great, answered questions,were polite and a delight to have in my home. I will request them again. I have already told several friends Zerorez is the way to go.
Nice technician. Good clean work done.
The technician was very polite and personable. He did a great job on the tile except firvthe spot ok needed cleaned. The spot of tile I wanted cleaned is still visibly dirty. The technician did not spend any extra time trying to remove to spot from the tile and grout. He told me it should lighten up overnight. It does look better than it did when he started. The rest of the room was great. I feel like he could have spent more time trying to remove the spot since that is why I called you in the first place. I still have to get it cleaned since in trying to sell the house.
Great technicians! Have used this company many times and will come back as your service is awesome! Love how my carpets look afterwards!
Carpet looks excellent. Service tech offered upgrades but wasn't pushy about it.
Friendly, open and honest communication from the person that provided the service. Completed the job quickly but not rushed. Explained the way the treatment worked. Carpets look great!
2 gentlemen showed up at approximately 4 pm and I felt like they were at the end of their day and had no intentions of doing any work. I had an area 10 x 12, I had removed padding and treated concrete for pet odor. I replaced the padding except for a 2 x 4 square. I had put down 1/2 the rooms tack strip. I needed the carpet stretched and cleaned. The gentlemen told me they did not have any padding nor tack strips. If I wanted to go to the store to get some they would put it down. Charging $75 to nail remaining few tack strips. I received a quote of approximately $597.00 total to do the work. I truly felt they had no intentions of doing the work that day. I have used Zerorex in the past. The first time we had carpet cleaned and spot treated only to have the spots return. One of the managers came out and recleaned the carpet, he was truly an asset to your company. I had the carpet again cleaned last November but the pet odor in this particular room came back smelling once the weather turned warm. I did all the prepwork and only needed the carpet put down and cleaned. As of today, the work has been completed except for the carpet cleaning which I will arrange with another company when I can negotiate another vacation day. I really like your product and would hope that I could always get a manager to clean my carpet, but just feel like some employees are just that, employees.
I was pleasantly pleased with how well my grout looked after it dried. I gave the tech a hard time because he said it would like almost like new. I had not planned on getting my tile cleaned but was encouraged to do so. I was skeptical that it could look better and I am glad that I spent the money.