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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech , while very polite, was continuously on his cell
Texting: not focused on my floor:((
He went to fast, in an upwards down "v" pattern,
Thus, the carpet at the bottom of the "v" pattern
Never got the fluids sucked out. My carpet
Is not clean. If u wanna make this right, then
Plz send me a focused tech and let's do this
Right...
I've used you guys before and I have to admit my initial cleaning was just ok. I was hesitant to call you guys again but I believe on second chances and you had the better priced deal. I was so impressed this time around. I could not stop raving about the gentleman that cleaned my carpets. He was very thorough but efficient. To this day my carpet looks great. Thanks
Only one day out but hoping for no residue. The gentleman who came to house was very polite and professional. My kids said the rooms cleaned smelled like new Carpet. I did not like how bad the outside hose attached to the faucet leaked throughout the whole cleaning. Too much wasted water!!
Your technician was professional and pleasant; the work was done well; and the price was fair.
Great customer service.Job was completed quickly & efficiently
The first cleaning left grooves in the carpeting. The second team sprayed and raked the carpet and then told me to vacuum. It looks better, but I wasn't impressed or happy, to have to have to do all the preparation again just to be left with more work to do. I was very disappointed that they didn't offer to completely correct and complete the problem.
Name removed
First class job and the technician was very personable and thorough!
Like the non chemical approach
The tech was very knowledgeable about the services and polite. He was up front and informed me of everything. He was able to get out the pet stains. One room still has an odor, but I think it's just teenage boy smell.
Everything from scheduling appointment and email confirmation to call ahead. I like the email receipt and how the gift certificate(promo from 103.7 radio) was easily redeemable through the receipt. Very good system/process you have. My carpet looks great too! Cezar did a great job, thank you zerorez!
Very Good , In and out in great time
I had my tiles cleaned, and the grout is a light beige color. Unfortunately, there are still dark smudged areas in the grout where the dirt wasn't removed. The technician said there wasn't much he could do because of the porous nature of grout. I was led to believe your system could restore the grout, but this wasn't the result I experienced.
Service was good and the technician explained everything completely.
Your service is great. I like how you show what is going on with the carpet. We have had a couple puppies staying with us. Service man asked what we used to clean messes made by the puppies. He told us why we shouldn't use what we used and advised what we should use.
Great job
Environmentally friendly cleaning process that left minimum smell/odor in the rug and room. In addition, the fast drying of the carpet after the cleaning was done. With other cleaning services the carpet was wet well into the next day. With Zerorez the carpets were dry in less than 4 hours.
Did a great job on cleaning my area rug. Just wish it was not so expensive. Basically $120 for less than 10 minutes of work.
Everything! The associate was friendly, professional, clean respected our home. He was on time and completed the work quickly.
When you sell a pet odor treatment block it should work for $60 for one room. Ours did not.
Very efficient and knowledgeable ! Carpets looked great !
The service was great but, I wasn't that impressed with the outcome. I still ended up cleaning spots the next day.
Quality of service.
Pricing...Price for adding additional room is too high
I did not get my $100.00 gift card for the mike rogers special and also I spent more then I wanted and my carpet still has stains I would not recommend your product
I like that there are no chemicals used and that myself and my family were able to walk on the carpet shortly after being cleaned.
Timely, efficient, and the outcome made my carpets look new again!
Didn't call or come at slotted time on a Fri. Waited from 3p-6:30p when I had to call and reschedule for next day. Then similar situation but he did show up shortly before ending time period. It took 2 days and 7+ hours of my time waiting. Then sales pitches took additional time before he got started.
Tracy did a great job and he was very heplful and polite. And the carpet lloks great for being 8 years old and 3 grand kids. sincerely, Brian de Coverley
roy alltop was very friendly and courteous.. excellent example of customer service
Non toxic, no chemicals
fast. clean. efficient.