Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2014 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are deep cleaned! My carpets are the cleanest they've been since they were installed!

Report a concern   March 28, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products:It doesn't leave any residue/chemical in the carpet.It seems like a healthy way to do business. Service: They were prompt and nice people that explains what they are doing and why. Yes, I would recommend and use again--Thank You. I had Dan Jackson and his partner.

Report a concern   March 28, 2014 — Rated 10 out of 10 by T.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets get cleaned and spots don't come back. I will definitelbe using Zerorez againy

Report a concern   March 28, 2014 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was fast and it looks great

Report a concern   March 28, 2014 — Rated 10 out of 10 by Laura Hake Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean and fresh and it works -- your technicians are very knowledgeable.

Report a concern   March 28, 2014 — Rated 10 out of 10 by W.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   March 28, 2014 — Rated 10 out of 10 by Kevin Dutra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luke, cleaned two homes for us this week and we could not be more pleased. His professionalism and attention to our problem areas was appreciated.

Report a concern   March 28, 2014 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Came on time and did a great job.

Report a concern   March 28, 2014 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joshua was such a nice guy! His professional demeanor made me feel very comfortable with him being in my home. They took great care of all of my things. You guys even got out stains that previous carpet cleaning companies have up on! The service was quick and painless!

Report a concern   March 28, 2014 — Rated 0 out of 10 by M.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No response to estimate request. A rep came out, talked to me about what could be done. I was supposed to receive an e-mail showing what would be done and how much it would cost. This was 4 days ago.

Mike Last name removedPhone number removed638 cell

Report a concern   March 28, 2014 — Rated 9 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great and the technician was very professional.

Report a concern   March 28, 2014 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional employee. He explained what to expect and was friendly, too.
We liked the pet stain product.

Report a concern   March 28, 2014 — Rated 10 out of 10 by Cindy Hershorn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that your technicians are always on time - that they explain what they're doing - and WHY - and then suggest "extras" that will postpone my next service. Your technicians are friendly - and very knowledgable about carpet - and your products.

Report a concern   March 28, 2014 — Rated 10 out of 10 by P.A.R.O.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have had Zerorez several times and have been very please with the work. This time we had Darwin clean the tile in our kitchen, entry and both bathrooms. The kitchen and entry cleaned beautifully; however, the two bathrooms have a small area in each that did not bleach out like the rest of the tile. Please send Darwin back to redo these small areas. Thank you so much.

Report a concern   March 28, 2014 — Rated 10 out of 10 by Gary Bolding Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   March 28, 2014 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgable tech did a great job

Report a concern   March 28, 2014 — Rated 10 out of 10 by Robert Bradford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've had Zerorez come out to clean my carpets twice now and each time the techs have been equal to none!!! Anthony was very professional and knowledgable about what needed to be done to get my carpets clean!!! I will never go with anyone else but Zerorez for that reason alone!

Report a concern   March 28, 2014 — Rated 10 out of 10 by Paul Campanello Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It got everything cleaner than I hoped for

Report a concern   March 28, 2014 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

had a terrible mildew stain right by the back door. Your guys cleaned it up. I thoroughly dried it this time (previously had not dried it enough on a prior cleaning). It's been several days now, and not a sign of it creeping back.
I am very pleased.
Your guys were polite, thorough, and courteous.

Report a concern   March 28, 2014 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean carpets. There was no stiffness in the carpet either. It quickly dried, and looked as good the next day as the day it was cleaned. Always before the stains would re-appear. Also there was a nice clean smell - not a chemical one. My parents were exceptionally pleased! Thank you. Now I have to get my own tile cleaned!!

Report a concern   March 28, 2014 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do the job. My carpets look great, the man that did the job was knowledgeable and took time to explain everything to us.

I just wonder why aren't you interested in knowing if there are things I didn't like.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Brian Carlson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom is an A+ employee and so glad he was at our house to provide service. Because of Tom I will continue to be a loyal Zerorez customer!!!! Also, Brad was great in working with me on a credit for a sub par cleaning I had previous to Tom coming out. It was in regards to my master bathroom shower. THANK YOU!!!!

Report a concern   March 27, 2014 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job ,communication was awesome employees a very professional

Report a concern   March 27, 2014 — Rated 9 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were able to remove a splattered stain in my carpet without using undesirable chemicals.

Report a concern   March 27, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals are used and it gets the carpet clean and fresh.

Report a concern   March 27, 2014 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the second time I had
Randy. He understands what I needed and did a very good job. I will ask for him the next time.

Report a concern   March 27, 2014 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Done in house

Report a concern   March 27, 2014 — Rated 10 out of 10 by David Dawson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very professional and friendly. He also did excellent job cleaning the carpets and couch.

Report a concern   March 27, 2014 — Rated 5 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed that you only send one guy and he didn't move anything that I hadn't already moved. He didn't even take the plastic chair mat up in the study and move the chair on casters. I had to point out every spot or he overlooked them. He was on his cell phone at least 3 times while working and eating a snack while working. I have other companies and they usually send two people and move small pieces of furniture. They usually point out any problems like loose threads and give advice on how to repair. I had asked him to point out any problems, but he didn't point out anything.

Report a concern   March 27, 2014 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Y'all always do such a great job


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