Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2014 — Rated 9 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work of technician, Jaime.

Report a concern   March 27, 2014 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Tech and carpets look amazing

Report a concern   March 27, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cody was very professional (as was the person who took my initial phone call to help explain services and schedule my appt)
Clean and quick service; helpful with "on-going" suggestions / ideas

Report a concern   March 27, 2014 — Rated 10 out of 10 by Amanda Willbanks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quick response I received to my initial inquiry, the option for a service time within a week, the estimate by phone, Fabian's knowledgeable and efficient service, and my clean, clean carpets, floor & sofa!

Report a concern   March 27, 2014 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning was excellent, technician very professional, and there was almost no perfume/chemical smell left behind.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Rita Johnson. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Tech was right on time, he was also excellent in his job, explained treatment and if stains would come out (which he got 99% out) and very professional in his work and mannerism.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Mike Dawson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was so friendly and helpful. He did a fantastic job!

Report a concern   March 27, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, thorough.

Report a concern   March 27, 2014 — Rated 10 out of 10 by L.A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness and great service

Report a concern   March 27, 2014 — Rated 10 out of 10 by William Bruce McFadden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are on time, efficient, friendly, respectful of my home and furnishings; and your product and service perform exactly as advertised.

Report a concern   March 27, 2014 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly and knowledgeable.

Report a concern   March 27, 2014 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was completely cleaned. Service was fast, friendly, chemical free, and trust worthy.

Report a concern   March 27, 2014 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was polite, well spoken and did an amazing job.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Chris Shaw. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the whole process and how the products works again living mechanisms in the carpet materials.

Report a concern   March 27, 2014 — Rated 10 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is very clean !

Report a concern   March 27, 2014 — Rated 10 out of 10 by Gail Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick

Report a concern   March 27, 2014 — Rated 9 out of 10 by Jose Avila Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was out a week ago and at that time the carpet was not clean. Yesterday Zerorez came out again and the carpet looks so much different. The rooms look brighter b/c of how clean the carpet is. We are very impressed with the amount of work Zerorez is willing to do to obtain the best customer satisfaction. We are very happy with the re-treatment of the carpet.

Report a concern   March 27, 2014 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joel did a quick job on my carpets. There were a few spots he was not able to get completely out but it still looks great.
Thanks.

Report a concern   March 27, 2014 — Rated 4 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid for the treatment for pet stains & for some reason it did not help this time. My last carpet cleaning with zero Rez was great unfortunately this one was not.

Report a concern   March 27, 2014 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are the one and only company who can truly remove stains and smells - especially pet odor.

Report a concern   March 27, 2014 — Rated 7 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

A pet stain was still left in one area of the carpet (the rest came out - so i think he just missed this one) and also the technician really tried to up-sell me on an an expensive encapsulation service that we weren't wanting (because of the price). Then he made it seem like by not getting the expensive service we were going to have a stinky and gross house — seemed kind of judgmental. Otherwise it was a pretty good job. He had it fairly easy - we have a small house with a lot of area rugs and he just had to go around the peripheral of most of the rooms. Thanks.

Report a concern   March 27, 2014 — Rated 10 out of 10 by M.D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals are used
knowledgeable and friendly help
demonstrated other services for free

Report a concern   March 27, 2014 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was a very knowledgeable and personable person. He deserves a raise in pay. Everything was as advertised. It took longer to dry than promised.

Report a concern   March 27, 2014 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

YOU DO A GREAT JOB!!!

Report a concern   March 27, 2014 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaime was hard working and very thorough

Report a concern   March 27, 2014 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the concept of no chemicals is excellent.
also, that old residue from prior cleanings can be extracted is a bonus.
the technician did a great job and our carpets are very clean.
we will tell others about zerorez.

Report a concern   March 27, 2014 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works. Spots come out of the carpet.

Report a concern   March 27, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician Tyree was professional, polite, and fast. He brought up additional services that your company offered and did a thorough job!

Report a concern   March 27, 2014 — Rated 9 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very polite and helpful

Report a concern   March 27, 2014 — Rated 6 out of 10 by Z.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was a little upset about the spot removal. The salesman pushed really hard to get us to do the spot removal and so we finally gave in. This ended up costing us around $110. The spots weren't even remotely changed in the dining room. The spot in the living room was improved but is still very noticeable. They are just as prominent as they ever were in the dining room. The rest of the service was fine.


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