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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
green-friendly products that don't leave a smell or residue
prompt service
Dan Jackson, service tech, recently cleaned our air ducts and blower motor. He was very professional and explained everything he was going to do. We're very pleased with his service.
Friendly staff members and great products that don't have chemicals! Going green is in. Thanks
I felt the tech that came to clean this time was extremely quick. He was in & out in 30 min or less. He was very nice & personable but didn't pre-treat & just didn't seem to take the time that my last tech took to get my carpet cleaned.
you're service was performed exactly as promised
No chemical smell after service --- fantastic customer service interactions.
I like the fact that there are no chemicals being injected into my carpets, especially with dogs & a baby spending so much time on it.
I like that you do not use soap as part of your cleaning solution. The service man was very through and pleasant.
My carpet has never looked this good with other cleaning companys.
It worked really well on our carpets to remove everyday soil
The carpets took 2 days to dry.
I walked in on the tech going to the bathroom when I though he was cleaning the tile.
Tech left wet footprints that took up the wax on my wood floors.
No chemicals used
Please have someone call me, I need to talk about a problem. First name removed Phone number removed
The carpets look fabulous.
I do have a complaint
no chemical smell, leaves carpet feeling soft
It was a very quick process.
I have informed the customer service manager in Texas today 09.16.14,Please ask Ms.Luis
AWESOME clean floors - carpet and tile!!!! Our tile & grout has never looked better! Friendly, professional technician who handled our job!
Already told friends how awesome the service and results are! Thanks!
after agreeing upon a 8.30 start time i did not get a call to let me know they were coming i called at 8.30 to be told they were in a meeting and would be there before 11:00 the guys did show up at 10.45 ( very nice and courteous) up sold me the dog urin treatment now home smells worse than ever. I am now getting the carpet replaced I just have not had the time to call MR HOPKINS, but will do so tomorrow I told a friend of mine to use you befor and I was good thats why i called have already got you 2 more appointments befor today i feel like i wasted $185.00
Professional, courteous, on time
Very informative staff- even texted me before and after pictures
They worked! Helped with my pet stains and odor.
Friendly efficient technician
We've had problems twice now with the carpet being sprayed with too much cleaner causing it to be matted together and almost sticky feeling. The excess cleaner also leaves the carpet wet too long causing extra soil from shoes and feet.
Friendly knowledgeable Technicians & high Tech cleaning!!
It's only been a day but I hope I won't see any dirt showing up in the pack and track areas like I have had with other carpet cleaning services.
I was actually quite pleased with my carpet cleaning. The carpets were soft to walk on and clean, although they took a long time to dry (more than expected). My issue was that I sent out 2 wool rugs to be cleaned and it took 3 MONTHS and 6 PHONE CALLS to get them returned! I understand that a previous employee left and made it difficult to locate my rugs, but who was searching out the owners of such rugs? Why did I receive no return calls (until the 5th one)? Why was the burden on ME to get you to respond? I had begun to question if you still had the rugs in your possession or if they had been stolen from you/by an employee.
What can you do to make things right? I was content with your carpet cleaning, and would accept a free carpet cleaning as compensation.
-First name removed
We paid for a pet stain cleaning - the rug still smells like urine - so I don't think it worked. I would not recommend to a friend to have the treatment done, since my rug still smells and I think that they will have the same result that I did.
Y'all did not clean the carpet, blamed us for it, had a carpet expert say it was y'all's fault and would not give us a full refund. The management staff was very rude, never returned phone calls. Very poor customer service. Very disappointed in the management staff.
I had a $51.00 credit from a co worker using your services and it was not able to be used on the total price of the service.
I am very pleased with the results and the tech was absolutely the best!
The carpet was cleaned to our satisfaction and the individual that performed the cleaning was nice and very accommodating. However, the price was out of sight and 3 times what the estimate was. I will never use Zerorez again.