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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
THE MAN THAT DID IT AND IT LOOKS GOOD
prompt, friendly service
The gentlemen that did ours were very friendly and professional. I am so pleased my carpet looks brand new. They also cleaned my grout and wow what a difference. All around awesome job would recommend zerorez to anyone that needs carpet or grout cleaned!!!!
Timely, courteous, professional and thorough.
Everything... the technician was very friendly and he did an awesome job! My carpet looks like new again.
My rugs came back stiff and dried out and the repair on one was not done.
You did not disappoint. The owner who met you said you did a great job. I think, as the realtor, the carpets really needed to be replaced. They are 3 years old with a tenant so will not look great anyway.
We love everything about zerorez that is why we continue to use your services. From the on time arrival, to the professional customer service of your technicians...zerorez is the best.
Our carpets always look amazing once cleaned with no residue and a quick dry time. Our technician Michael was absolutely wonderful. Thank you zerorez.
Prices, easy to schedule, easy to get a quick appointment-did a great job!
Professional staff. Great product that works every time.
FRIENDLY AND KNOWLEDGEABLE EMPLOYEE
prompt, professional and thorough
I would get writer's cramp if I were to list them here. At the time of this writing, I am still owed a $60 refund for an overcharge. I have not received the check, nor have I received a promised call back from the "new" manager (conveniently not the manager who approved the cutting of the check...who is also conveniently no longer with the company).
Got out spots that another company couldn't
My carpet cleaned did a great job. However I turn the heat on and my carpet is still damp today! It wasn't like that the last time it dried much faster. But he did do a great job and the carpet looks great .I
Technician was very professional, inf ormative, and made sure he did everything we asked. He went over the high traffic ateas several times. Excellent customet service.
The carpet is clean and doesn't have any residue!. Also the technicians do their best!
The last time I had my carpets cleaned the technician was great! He was very informative and even used a machine to bring the dirt to the surface, he was here for 1-2 hours and did 3 rooms. This time, a different tech came and he was here for maybe 30-40 minutes. He did 4 rooms. When I asked him about that machine, he said "there were only 6 working, and he didn't make it in time to pick one up." Last time, it seemed like the carpets looked 'cleaner' for a longer period of time. Its been 3 days, and I already feel like I can see darker areas reappearing to the surface. He never put out any fans as he was working from room to room. I feel like it is your companies responsibility to offer a standard of service, if you are unable to do this (ie. Providing all of the correct equipment to each technician), then don't bother taking the appointment and wasting your customers TIME and Money!
We are very unhappy. We haven't moved into the house and we went back today and the house has a horrible smell and a bunch of stains have appeared. We emailed pictures.
Luke was very professional and thorough.
The service man was on time and polite. The job he did was much better than I expected. My carpet is old and I didn't know how it would clean up.
The professional and polite service
I really don't know.
Very professional service call. Did the best they could with the carpet.
It is a great value and quality.
Does a great job on those annoying spills and spots.
Zerorez made my carpets look close to new. My carpet were in real bad shape, and I was surprised how clean zerorez got the. The technician was very good and through. He was on time.I also liked the fact that zerorez did not use any soap in there cleaning. I will definitely use again.
It was very Quick but I really did not see any change on the free tile clean.. It really look the same. Tech was nice he had some problems with the equipment which i helped him with. Overall carpet looks great.
First two trucks dispatched were not functioning properly.The third truck finally arrived and the work was completed. Check equipment and its condition before send out on a job.
Your technician, Mike, was awesome. Arrived early, walked through with me and was very receptive to my questions. Throughout his time in my home he was very respectful of me and my home. The carpets look amazing! This is the first professional cleaning that has been done on them, I previousily did them myself. Stains I only dreamed would go away are gone! Thank you for a wonderful experience and the beautiful results!