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based on 84682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kevin was great. Very polite, knowledgeable and did a great job! I have heard advertisements about Zerorez for years on the radio and am glad I had them out to clean my carpets and tile. I will definitely use your services again!
I love how effectively your products relive stain and high traffic spots .
Very efficient service and great quality work!
I feel my carpets where cleaner the last time you came out and softer. They were rough this time.
thorough cleaning, on time, friendly staff, no smell
Does the job..good price.
Nothing
No chemicals in the cleaning product!!!!
Carpets look awesome! Love that no chemicals are used!
I liked the fact that the solutions you use to clean don't have harsh chemicals and were safe for my pets. I was very pleased with the professionalism and kindness of the gentlemen who cleaned my carpet. Very respectful and his knowledgeable of the products.
So far I like everything about Zerorez.
It leaves my carpet bright and soft. Also, the cleaning of the sofa was excellent. It convinced me to keep it another year.
The technician (Justin) was very thorough in how he went about his setup and the cleaning. I felt that he was truly interested in making sure that I was satisfied with the results.
If all your employees are as personable, knowledgeable and hard working as Charles, Zerorez will continue to be a leader in the marketplace. Charles gave me a quick demonstration of what his equipment was going to do for the carpet on a high traffic area. It was amazing. Charles asked if there were any problem issues... I mentioned cat urine and Charles told me what he could do to address that issue. Although that service would more than tripled the basic cost (~$100 to over $300);it was exactly what needed to be done. Charles worked for almost 2 hours in that room alone. When he finished it was beautiful (and smelled great).
We are now confident that we will be ready for our granddaughter's 3rd birthday party on Sunday.
When we use your service again we will require that you send Charles back out.
regards
Awesome Service
Kyle and Craig evaluated the job, explained what should be done and completed the work in minimum time. I had to change the original order from 4 rooms to 2 rooms, there was no problem, Kyle refigured the cost, then went on to do an outstanding job. This carpet was beyond saving, yet the Zerorez process gave it new life. Again, OUTSTANDING!
Edward did a great job and was very courteous. I would definitely recommend to a friend.
No chemicals! Great staff!
Product - always great. Service - from making the appointment, follow up, and the actual technicians, everyone is extremely professional. I really love the hard-working technicians. We've had several over the years. This visit was the best.
My floors and shower looked so clean! The gentlemen that serviced my house were incredibly friendly and professional.
On time and courteous technician, quality job. Thanks.
First of all, the technician Austin was very professional and worked very very hard. Our issue was that the discolored areas in front of our chairs were not improved by the carpet cleaning. Austin said it is because the fibers in the carpet were worn. The carpet is only 3 years old, perhaps it is not a good enough quality carpet, but it seems hard to believe these places could not be cleaned. Therefore, our issue is not with your technician, it was with the products your company's uses, they do do not do the job! If it makes any difference, your company is the only one to have cleaned our carpet, you cleaned it for the first time a year and a half ago. PS....we were not given the restaurant coupon......
committed to get job done! unfortunately they scratched our limestone floors in several places- will call to explain. thx kk
Your reperesentative was very courteous and did an excellent job in cleaning our carpets. I would strongly recommend Zerorez to anyone.
I don't think anything at this point. I have very light carpet and some stains refuse to come up.
You've tried your best.
The pet stains I hired you to remove looked great when Darwin left my house. But, once the carpet was fully dry I can clearly see they are still there.
I like the steam cleaning w/no soap.
was charged $29 per room (4) although i showed the coupon from zerorez that says 3 rooms for $99, 1 room free prior to cleaning. tech reiterated that i will only be charged for 3 rooms.
nothing keep doing what you do
I feel the service tech did not listen to my request and over charged me. He also was supposed to so a free 100 aw ft of tile which was not done yet he put it on the invoice. I called the office and spoke with Jeff and requested to speak with a supervisor and the call was never returned to me. I have been a long term customer and I am not sure I will continue with this company