Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83906 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 22, 2014 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and informative.

Report a concern   September 22, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the non-chemical cleaning for my carpets. My technicians were also very helpful, polite and did a great job!

Report a concern   September 22, 2014 — Rated 10 out of 10 by Brenda Mcmillan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job both times we have used your company. We thought our carpets looked
cleaner and lasted longer. Your technicians are friendly, courteous, good at
their job and the price is good too. Will continue to use your company and pass
along your name to our friends and family who might need your services.
Thanks
Brenda McMillan

Report a concern   September 22, 2014 — Rated 7 out of 10 by E.A.T.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your company nickle and dimes to be able to promote lower up front prices. NOT GOOD!
I used you because of the advertising on WBAP. I trust those guys. But what you offer such as extra charges for rooms over 240' is rediculous. Most of the listeners for WBAP, statistically, have larger homes. To charge extra for over that is rediculous. Also, let me get this correct, to clean the edges of the carpet cost extra!!!!!!!!!!!!!!
It would seem that this would be included in the carpet cleaning price. So, cleaning the carpet does not mean cleaning the total carpet only the area reachable by the wand! And to have the total carpet cleaned , meaning the edges, you must pay extra?
Shame on you guys and your company!!!!!!!!
I do like the results of you cleaning process, but, this nickle and diming needs be revisited. The $99 special ended up costing $240, no to special, rather typical.

Report a concern   September 22, 2014 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and the floors turned out good

Report a concern   September 22, 2014 — Rated 10 out of 10 by Lisa Watson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone is very easy to work with and they do a great job!

Report a concern   September 22, 2014 — Rated 10 out of 10 by Y.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was very professional and knew his job. The carpet looked new after it was cleaned.

Report a concern   September 22, 2014 — Rated 10 out of 10 by V.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent product and services, I have used Zerorez twice now, and I have not been disappointed, the staff are professional and helpful. I will recommend Zerorez to anyone.

Report a concern   September 22, 2014 — Rated 10 out of 10 by J.B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees are extremely friendly and helpful

Report a concern   September 22, 2014 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

natural

Report a concern   September 21, 2014 — Rated 10 out of 10 by Y.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The pretreatment and the guys took their time to do a good job. They also took the time to educate me re proper care of my carpet and made suggestions re duct cleaning.

Report a concern   September 21, 2014 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very customer focused organization

Report a concern   September 21, 2014 — Rated 10 out of 10 by Maria Nally Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Michael did a great job. He deserves a bonus for his hard work! Thank you Zererez! I'll call you again soon!

Report a concern   September 21, 2014 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous and professional and willing to come back out and retreat some traffic areas

Report a concern   September 21, 2014 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always is a good clean job

Report a concern   September 21, 2014 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees are professional and courteous and do a good job.

Report a concern   September 21, 2014 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue, courteous service.

Report a concern   September 21, 2014 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was an excellent tech. He was polite and took the time to make sure I was happy with his services. I would recommend Zerorez to anyone. I like the all green carpet cleaning service.

Report a concern   September 21, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of products and training of personnel.

Report a concern   September 21, 2014 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellence in cleaning.

Report a concern   September 21, 2014 — Rated 10 out of 10 by X.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The meticulous care and thorough job that your workers do. This was the second time I called Zerorez and the work is impeccable. Obviously, each worker put a lot of care and pride into their work.

Report a concern   September 21, 2014 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service techs are always on time and very professional. This time I had Paul and he did a great job.

Report a concern   September 21, 2014 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpet looks fabulous, very soft and clean

Report a concern   September 21, 2014 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work was done quickly. Carpets look and smell nice.

Report a concern   September 21, 2014 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was convenient to schedule the service I needed..the techs arrived as scheduled and were courteous, professional and knew their business. I was very satisfied with the results of my chair cleaning.

Report a concern   September 21, 2014 — Rated 7 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I know it's probably normal strategy to try to upsell the customer. In our case, Regan tried to get us to purchase some granite cleaning. I don't really like the technique, but I understand. That being said, everything else about the service was fine.

Report a concern   September 21, 2014 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Spectacular job cleaning very dirty carpets.

Report a concern   September 21, 2014 — Rated 0 out of 10 by K.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My tile floor was damaged by your employee. He destroyed the design of the tile by taking off the design on the tile. I have contacted manager about this and didn't get a concern response.

Report a concern   September 21, 2014 — Rated 10 out of 10 by Maria Provencio Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thoroughness

Report a concern   September 21, 2014 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seem to have done a great job cleaning


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