- Phone: (214) 372-5326
- Visit Website
based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
this is the second time and everything looks good.
my carpets and tile look great except in two small places
Courtesy of the rep. and cleanliness of the carpet.
Very professional technician; full disclosure of services performed; carpets look and smell amazing!
on time. Good cleaning work. Nice staff.
The results were amazing! I am very pleased with the men who came to clean my carpets. They were friendly, informative and excited about their work. They promised a great result and they were telling the truth. Thanks. D. Last name removed
Service by ed was excellent
Efficiency, timeliness, affordability.
great.
Fast, efficient, friendly service and my carpets look GREAT
I most appreciate the quality of service, professionalism and the fact that your cleaning solutions do not have harmful toxins and/or chemicals. We willingly pay the price of your cleaning services while keeping all of these factors in mind.
The carpet was still dull looking. It was not lite fluffy. It was wet for two days. It still does not look clean.
I love the use of water instead of soaps that leave residue!!
I do not like trying to upsale your services at time of service
That should be done at scheduling time .
email confirm appt on website doesn't work. Tasha in call center was not helpful. two appts and no one called and gave me notice prior to arrival. Both times techs called and were sitting outside my house. Miguel couldn't take a credit card and couldn't answer why.
I was shocked that my rent house had become so soid. The carpet looked hopeless but Zerorez did a miracle. It looks great! Your guys worked hard and in a professional manor. See you again some time. P.S. I never got my gift card for Gaucho Steakes. So sad!!!
Work of technician was excellent...I am very satisfied with the work done, but cannot understand the expense of almost $500. I thought I would receive an itemized receipt, but have not. I would recommend the quality of work and extra effort of technician, but the cost of carpet protection and furniture cleaning can not be justified. The technician did 2 chairs for free...why not just reduce the cost of cleaning the sofa? The carpet cleaning was $99... The 2 cushion microfiber coach was $120 (I think...I have no receipt)...but then the addition of carpet protection more than doubled the price. Yes, I knew the cost before the work was done, so this is a case of "buyer's remorse". I cannot justify the expense to use your company again.
Professional team.
You do a great job on my carpets. The servicemen are friendly.
Got up the stains and everything smelled clean.
i LIKE THE FACT THAT there are no chemicals used.
Very pleased with the first time that we used your services. This time there was a stain in the child's bedroom that we were told couldn't be removed which is very possible but there were a couple in master bedroom that were left and nothing was said about them. Looked as though they could have been removed.
1ST EVALUATION
The process which leaves little residue and your rep was AWESOME!! Great guy and detailed.
This cleaning was a re-do of one done a couple of weeks ago that I felt was not up to standards. I was amazed at what your technician got out of the carpet this time. He did an excellent job and the carpet was very clean when he finished. I would like to request the same man do my carpet the next time.
pet-friendly products
This was my second time to use Zerorez and I have also referred several friends to them. They do a great job and the technicians are always friendly, polite and professional. I'll be back!
Shawn Finley, Plano, TX
Everyone was very friendly and courteous and professional. AND the carpets looked wonderful.
Number one, your personnel are friendly, professional and KNOW THEIR BUSINESS! I have used your services in the past and been completely satisfied and certainly was not disappointed this time! I do not have the two gentlemen's names but would appreciate it if you could be sure that they are commended for there service, they certainly deserve it! They were what every service professional should be.
personable, professional, able to asnwer questions,