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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet is clean although it took 2 days to dry.
All your people were great, and seemed to take real pride in their work. We had an issue where the carpet had some dirty areas left, and your tool left marks on the carpet that would not go away (looked like stripes due to the design of the tool). Miguel came out by himself and was here just a short time, but when he left, our carpet looked fabulous, and still does! We have used Stanley Steemer every three or four months for years, and they never got the carpet as clean as it is now.
Good customer service provided.
Our technician was very nice and thorough. Did a very good job. Will definetly call again when needed.
The helpfulness and willingness of the company to please the customer.
Carpet cleaning is great, with no soapy residue remaining, or very soppy carpets. We purchased filters a year ago, and are very pleased. Prompt service. Wish I could get closer to my preferred time, though.
Honestly I would like my money back. I was under the impression that only water that had gone through a special process was used, but have been told since that an organic salt was added to increase the efficiency of this process. Online I quickly found this organic salt to be Sodium Hydroxide. It may be "natural", but it's very caustic.
I have chemical sensitivities, and my place still smells of this organic salt, and it's irritating to my lungs and throat.
The technician who was here Monday to re-clean the carpet did an excellent job. He was even able to remove the lip pencil marks that were not removed during the previous cleaning. Thank you for having someone return to re-clean the carpet and for providing the level of service to which I have become accustomed having used your company exclusively.
Usually gets up most stains and friendly service.
Professional, on-time employees, great results (twice).
one of the large spots did not come out
I like that you don't use soaps.
I like that you use water for the cleaning solution.
Technicians are professional and my carpets look great!
I like the fact that no chemicals are used
Very friendly & profession attitude of man doing carpets. Good results on spots cleaned.
The carpet was not nearly as clean as before when we have used your services.The carpet was wet for 9 or 10 hours afterward even with ceiling fans and large floor fans blowing on the carpet.
I thought the cleaning would clean up my carpet better than it did. It still left a few spots in the carpet.
Don't move furniture, chairs, sofa -
Enviromentally friendly, product cleans very well, and reasonable prices
I don't know where to start. I wanted to have kitchen tiles cleaned and when told it would be over $500.00 I just said forget it but then was told to name my price. (red flag) I told him I could maybe do $200. When he said ok I was pretty sure I was being taken advantage of. My kitchen is 235sq feet your add said with four rooms of carpet 100sq feet of tile free? Add also said $50 dollar gift card that I never received.
Smooth operation clean carpets and tile grout thanks
Our Tech was very good did a great job.
Quality and variety of services offered.
You do everything necessary to make me happy!
The guys worked hard and were thorough.
Technician was very informative and professional. Please with the result.
Stain removal abilities.
Great explanation of the process by Austin. Carpets look better than after other company's treatments.
The tech was very efficient and explained the process.i was very pleased with the outcome.