Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83908 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 28, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The air duct cleaning was thorough. I am impresse that the ducts were accessed trough the attic and cleaned every little bit out. The carpet feel and looks new. The tile cleaning was impressive. We were very happy with the detail and effort Justin put into cleaning our home. We can all breathe better!

Report a concern   September 28, 2014 — Rated 7 out of 10 by V.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I had some new stains that they were not able to get out. This was one of the reasons I wanted to try your service. Commercials said they were getting out old stains. since this was new, I assumed it would be easy.

Report a concern   September 28, 2014 — Rated 4 out of 10 by T.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wasn't really disappointed but the tech told me he put on scotchguard but how do I know that. And he let his truck run the whole time he was here which I am sure is the norm but the exhaust killed our grass along our driveway.

Report a concern   September 28, 2014 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything went smoothly as promise except that I was not told that I had to vacuum first but I had vacuum about 1 week before

Report a concern   September 28, 2014 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The care given to my house and belongings was outstanding. We also had the pet protection and odor done and was wonderful.

Report a concern   September 28, 2014 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good. Wanted some to smell some scent.
great worker!!

Report a concern   September 28, 2014 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joshua was very knowledgable and skilled in handling our carpet cleaning. We highly recommend him and your service.
Thanks

Report a concern   September 28, 2014 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was amazing. William was outstanding! He did a great job and educated us on carpet cleaning and how the spots in our carpet came about.

Report a concern   September 28, 2014 — Rated 10 out of 10 by Cindy Jansky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I HAVE USED ZEROREZ FOR SEVERAL YEARS...THE JOB IS ALWAYS DONE WITH PROFESSIONALISM, FRIENDLINESS AND GREAT RESULTS. I HAVE A LARGE TIELED AREA WITH TAN TILE AND WHITE GROUT. IT WAS IN REALLY BAD SHAPE...DIRT AND BLACK GROUT, STICKY AREAS. THE YOUNG MAN DID A MARVELOUS JOB...I WAS SHOCKED WHEN HE WAS FINISHED...I PROMISE THE FLOOR LOOKED NEW...I WOULD NEVER HAVE BELIEVED IT WOULD LOOK THAT GREAT. AFTER THAT EXPERIENCE I BECAME A LIFE LONG ZEROREZ CUSTOMER. SAME THING THIS TIME AROUND CARPETS THAT LOOK WONDERFUL AND SMELL FRESH.

Report a concern   September 28, 2014 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the professional aspect of it, and the fact that he really cares about our needs and was willing to work with us.

Report a concern   September 27, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

just like it

Report a concern   September 27, 2014 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the thorough job our technician did.

Report a concern   September 27, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Friendly, helpful team.

Report a concern   September 27, 2014 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free, satisfaction guarantee and great service!

Report a concern   September 27, 2014 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young Ryle was very professional & informative.

Report a concern   September 27, 2014 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good. Jaime was very personable and was also able to remedy our pet odor and pet stain problems.

Report a concern   September 27, 2014 — Rated 3 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Put dining chairs on wet carpet. Chairs have metal on bottom of legs. Now we have rust stains on our carpet after spending $272.

Report a concern   September 27, 2014 — Rated 8 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower Price

Report a concern   September 27, 2014 — Rated 7 out of 10 by H.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Keep the appointment within the timeframe you promise!

Report a concern   September 27, 2014 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets very clean. Professional service and prompt.

Report a concern   September 27, 2014 — Rated 10 out of 10 by S.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time knowledgable, polite, effecient.

Report a concern   September 27, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!!!!!

Report a concern   September 27, 2014 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mitchell explained everything he was about to do. Very good representative of your company.

Report a concern   September 27, 2014 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looked better than I have ever seen them. Thanks for the able, professional and pleasant employee that cleaned my carpets. They look great!

Report a concern   September 27, 2014 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous service at a fair price. Very good results in carpet cleaning.

Report a concern   September 27, 2014 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet feels very clean and smells fresh. Good job!!!!!!!!!!

Report a concern   September 27, 2014 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was done very professionally and the results were better than expected.

Report a concern   September 27, 2014 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks better than it ever has.

Report a concern   September 27, 2014 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap products.

Report a concern   September 27, 2014 — Rated 0 out of 10 by D.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First, he did not complete the rooms we paid for. There was a walk_in closet attached to a room that he didn't even bother to open the door and steam. There was plenty of room to steam. Nothing really on the floor.

Second, there were was stuff left around the baseboards. This job was incomplete. We paid a lot of money for an incomplete job.

Third, we paid additional charges for pet and stain treatment. We asked how he was going to treat the carper after he started and he said it was already mixed in the truck. This seems fishy to us. Normally when you apply treatment you do individual applications to each spot. He did not do that.

I feel that you we were charged top dollar, but were given subpar service. We have had other people clean our carpets and they did a much better job. I will not be recommending your service and will discourage all friends from using you guys.


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