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based on 83908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician explained everything he was going to do and the carpets came out great.
Thank you for coming back to re-clean the carpets! They are beautiful... and just as I expected! I'm a zerorez customer for life! (Thanks to the technicians who explained the process)
Professionalism. Timely service. Thoroughness.
They Actually work as advertised :>))
Green and safe for children, adults and pets. Like loyalty discount!!!
Kyle Rogers was the most professional technician I've had. He answered all questions and was very informative.
Carpets look very clean.
Good job great people
carpet looks great; dried quickly; very professional, informative, courteous technician--Ceasar
The price for pet stains was extreme.
The tech was not in a rush and explained well.
Shawn did a great job very professional, did a great job. These says ifs hard to find people with good customer service skills, Shawn was awesome.
The carpets didn't clean as well as I thought with the technology you claim makes the carpets look like new! They dried and "streaked". We have light color carpet which I know is hard to clean however I thought it would look better.
To me your name implies that there will be no residue left behind. I don't feel any residue on my feet when I walk on the carpet, but the chemical smell residue is giving me headaches, and makes the back of my throat scratchy. It has been two days since my cleaning, and I cannot sit in my family room without getting a headache. The day of my cleaning I started wheezing. And no, I do not have asthma.
I like that the company called prior to the technician arriving. The technician, Mr. Edward Wallace, is a very professional man. He described what he was going to do, approximate time to complete the service. I was truly pleased with the outcome.
Darwin, my technician was very informative & knowledgable and did everything he told me he was going to do. My carpet looks great.
One time and professional. Our carpets look new again! Love the technitian, he was friendly and curtious. I'll definitely use Zerorez in the future.
I like the product that is utilized to clean my carpet.
That they do not use soapy chemicals to clean the carpet.
Professional and quality of the process.
Easy online set up and next day service
Very clean, thorough.
The carpet was cleaned well. It was drenched like other carpet cleaning companies, and it dried quickly. It didn't have any harsh chemical smells.
You sent the same person back who did not do a good job the first time and he did a good job this time.
I like that you guys do not use harsh chemicals...it's a more natural choice for carpet cleaning.
Carpet looked great. Received the call thirty minutes before technician arrived and he was prompt in arriving at estimated time.
On time, as promised. Courteous and informative technician.
From start to finish, I was handled in a very professional manner. Everyone I dealt with was super knowledgeable.
Professionalism, work
The cleaning was not as through as the first time we used your service. The employee seemed to be in a hurry and did not seem to know of a special offer that was quoted over the phone when the cleaning was scheduled. We were also offered scotch guarding to prevent future staining which at that point was going to up our charges to approximately $300.00 dollars.
Not very pleased this time around.