Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83908 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 30, 2014 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet feels so soft and clean, no residue and no mess with the cleaning. I will definitely use you again. Joe Martin was our serviceman and we were very impressed with him.

Report a concern   September 30, 2014 — Rated 9 out of 10 by Frank and Deanna Delaura Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your techs and products always leave our carpet clean, fresh, soft and renewed. We are always very pleased with the end result.

Report a concern   September 30, 2014 — Rated 9 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the entire process was very good

Report a concern   September 30, 2014 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dedicated employee

Report a concern   September 30, 2014 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, friendly technicians, no chemicals/soap left behind after the cleaning, affordable.

Report a concern   September 30, 2014 — Rated 9 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Max was very professional and explained everything he was going to do.

Report a concern   September 30, 2014 — Rated 10 out of 10 by Ryan Watson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Complete home surface cleaning service. From carpet, to tile, to granite counter tops, my home looked brand new.

Report a concern   September 30, 2014 — Rated 9 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy Phillips did a great job! The carpets cleaned nicely, dried quickly and the kitchen tile looks great!!!

Report a concern   September 30, 2014 — Rated 7 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

As a property manager, I need things to be efficient and simple. The pricing, the discounts, extra charge for fuel and stains, the gift card was a hassle and the price changed 4 times before it was all done. I would prefer one flat rate that's fair and reasonable so I know how much it will cost my client up front. The technician was very nice and did an excellent job. The carpet looks good and I like the idea of being organic. Not sure we will be regular customers due to the confusion on the prices.

Report a concern   September 30, 2014 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean professional employees who provide good service

Report a concern   September 30, 2014 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, professional personnel and fast service.

Report a concern   September 30, 2014 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work. They get the stains out without them coming back.

Report a concern   September 30, 2014 — Rated 4 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I appreciated someone coming out to "fix" the problem, but I didn't feel that I was informed about the pretreatment protocol you have. Your commercials don't mention that, and make it sound like you only use treated water.
I have chemical sensitivities, and so using any detergents, etc. is a problem.

Report a concern   September 30, 2014 — Rated 10 out of 10 by Lucy De La Garza Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It dries quickly and leaves the carpet looking beautiful...PLUS...I have now used your company 3 times and each time your technicians have been professional, polite and quick!

Report a concern   September 30, 2014 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin offered superior service and worked to find the best deal for me. I really appreciated his attitude, his thinking and his professionalism.

Report a concern   September 30, 2014 — Rated 7 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

When a technician is held up at a job, notify the next customer that he will not be there until a certain time. You then keep the customer informed so they don't think the appointment was forgotten.

Report a concern   September 30, 2014 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

awesome!

Report a concern   September 30, 2014 — Rated 3 out of 10 by D.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The first service provider was late to the appointment. He appeared to be rushing and the job was not to our satisfaction. The second person did an excellent job and now the carpet is clean.

Report a concern   September 30, 2014 — Rated 9 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like that you use plant-based products and orange peel. The tech explained the process of the very high suction and PSI and that is very impressive!!

Report a concern   September 30, 2014 — Rated 0 out of 10 by R.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets look the same. The technician was in and out within 50 minutes and the job was poorly done. I wish I would have kept my money.

Report a concern   September 30, 2014 — Rated 8 out of 10 by H.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better payment information.

Report a concern   September 29, 2014 — Rated 10 out of 10 by Nancy Pippin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly personnel, inexpensive for superior service, they got out stains other companies have tried to get out before. I plan to use them again!

Report a concern   September 29, 2014 — Rated 10 out of 10 by L.D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees are fruendly, explain all they are doing, great results and fair price

Report a concern   September 29, 2014 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Left the house smelling fresh and clean.

Report a concern   September 29, 2014 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well it does the job . The carpets look great after Zeroez!

Report a concern   September 29, 2014 — Rated 10 out of 10 by Laura Blalock Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that the tech was on time, professional, polite and knowledgeable. I liked that my floor looked great and smelled great after it was cleaned. I liked feeling good that my 3 dogs were safe and having peace of mind that no harsh chemicals would be making them or my family sick.

Report a concern   September 29, 2014 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like your technician Joshua Neidfelt on the last trip - very informative, friendly and knowledgable

Report a concern   September 29, 2014 — Rated 10 out of 10 by M.A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the end results.

Report a concern   September 29, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very easy to set up and schedule. Everything ran smoothly. And floors looked great (both carpet and tile)

Report a concern   September 29, 2014 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workers came prepared and made every effort to protect walls and furniture. They explained the high- wear and traffic areas may not get perfectly clean due to fiber damage. However final results were very good and the overall work was quite good, efficient and professional.


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