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based on 83908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No yucky residue left in the carpet which makes it feel dirty. Left with just a clean feel!
The duel-roller machine used before the steam wand helped convince me that the carpets were really being cleaned. Also, the absence of artificial fragrance lent credibility to the Zerorez "empowered water" claim that no surfactant was used in the process. The technician was friendly, thorough, and convincing in his statements about your services. Watching him work, I concluded that he must be a bit weary at the end of the day!
We were quoted $99 plus $10 + tax fuel surcharge for 3 bedrooms and a hallway. The technician charged my employee onsite $161 + tax. We were overcharged by $52. I voiced my concerns with customer service and asked for manager to call me back. To date nobody has called.
I plan to dispute the additional $52 with credit card company
Carpet looked new!!
Stains did not come out after two treatments. Carpets were wet for 10 hrs and tech said 3-4 hrs at the most.
Ease of scheduling. Consistent quality
You work hard to please your customers!
I like Edgar. I have had Zerorez here several times and Edgar is just the best. Very professional and he did a great job.
Professional and careful to protect walls as they do a thorough job on carpets and tole
Dries fast and smells clean.
I am not one to complain but I am so unhappy. My carpets smell like mildew. Yes you all came back a second time andiI am letting it dry and it's still smell Luke dirty water the firdt guys you sent out. I want a refund so I can call another service that I usually use. Just that I heard youe commecial on my favorite radio station 94.9 I am very unsatised.
Call back was great. Very satisfactory with results.
I wasn't on the premises, but my realtor said you did agreat job.
NO Soap, Very quick....... Very pleasant person did the work
Just wish I knew about tile offer of 100ft tile cleaning with 4 room special which is what I paid for
The technicians were wonderful and I love that Zerorez does not use soap..Carpet looks great!!
Eco-friendly products safe for the household.
Great quality at affordable prices.
natural
The young man who cleaned the floors was very polite and did a great job.
My carpet looks like new!
they did a good job and it was affordable
Fast dry time. Clean fresh scent. Technician was on time and efficient.
Tyrone did a very thorough job. He took his time and got everything clean. Also, he cleaned a chair that was really dirty and it looks like new!
be clearer re tile add on. the tech said it had to be all 1 room but then he offered to do both small bathrooms. also, the promotion was to include a gift certificate to a local restaurant. I have heard noting more about that nor have I received it in the mail
Timely arrival at time specified. Neat and clean. Pleasant personnel.
Getting a hold of you to make an appointment was frustrating-operator would transfer me through to the commercial department sometimes, but not other times. The first morning I called she took my number and a technician called me the next evening from his cell, but when I returned his call the next morning he never called back. Two days later I called again to set up an appointment. The day my appointment was scheduled he was an hour late, then when he said he was 10 minutes away he showed up 30 minutes later. I watched him from my office go to the gas station and then to Taco Bell before finally arriving. I woke my baby up and waited 1 1/2 hours for him. Not cool. He did a good job cleaning, but if you don't make a good impression before that you wont make it to too many more cleanings.
Very please and professional staff
Kevin was very professional and did such a wonderful job. Extremely courteous and respectful of my home. Ive referred Zerorez to many of my clients and friends. Dottie
My carpets look like new again, dried quickly & feel soft! We had a few pet stains & high traffic areas that were treated & look amazing now! I was very impressed with the tile & grout cleaning as well. It is amazing how much dirt & residue from cleaning agents can collect & build up on your tile & in your carpet. I will definitely be using zerorez once a year & will recommend them to my friends & clients! Max did a super job!