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based on 83908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful, hardworking technician. Jesus really went the extra mile to make sure our home was cleaned with excellence.
Thorough prompt service. Fellow worked hard to do a really good job with my carpet.
The carpet looks great. I will be interested to see if the old stains come back over time, like they have done with every other carpet company. Right now I am very pleased.
The tech did more than I approved and I was charged for it.
The technician was very polite and did a good job. The carpet looks really good.
Carpets always look like new and it lasts a good while.
The stain is still visible. We would like to have it removed.
Technician was nice; but spot cleaning was terrible. He even returned to try again. Spots were no better. One large spot appeared that wasn't even there before the carpets were cleaned.
Now the carpets were REALLY dirty so they look much cleaner; just none of the spots came out. I will try spot cleaning myself.
Justin did a very good job and was a very nice young man
One spot did not come out, but he tried. Love company
The communication was great. I was informed every step of the way from booking appointment, confirmation and arrival time. The gentleman was prompt and courteous. Plus the outcome was great.
prompt service and reasonable price
The cleaner was very efficient and did a great job. He could have moved some electrical cords around the edges but I was very satisfied all and all. I will use you in the future.
There are scratches on the slate flooring in the family room. I warned them to lift the section of the sofa so as not to damage the slate and not to slide it. It looks like it was slid because there are scratches two inch and a one inch in length that are very visible. I cannot lift the sofa myself to see if more scratches are underneath. Can this be repaired? The cleaning itself was very satisfactory and the workers were very cordial and easy to work with. I was in a hurry to leave when they finished and did not examine the area as carefully as I should have. I was focused on the cleaning done and not the floor.
"green products" excellent service
It is safe and very effective in cleaning our carpets. The service person did a very good job.
Great service as usual!!!!!
There is a two inch spot that wasn't removed from my carpet, that disappointed me. There are two other small spots that I don't recall having in my carpet, that appeared after the cleaning was finished. Those two spots wouldn't come out of the carpet, so the technician said.
I expected the best carpet cleaners in the business, including spot/stain removal. I didn't receive that. I scheduled a follow up appointment for another tech to come out and try again on these specific spots. I hope I will be satisfied with the outcome.
I like that it's green and they're not any harsh chemicals used. But I didn't receive my dinner coupon or my $10 off that I was promised.Other than that I was happy
The floor was clean when the tech left
The worker did a great job cleaning our carpets. He moved some items to access more of the carpet in some rooms.
Quick and easy. Friendly and knowledgeable crew.
Better communication between office staff and technicians especially re:calls to homeowners and arrival times.
Chemical free.
Clean process, well trained workers, resonable price. Outstanding communication as to when the service will be preformed and tech will arrive. Could not be more pleased.
Fantastic results. no soap or residue!
Very friendly service man, great results, no harsh chemicals. Thanks!
More accurate phone estimates. We were quoted $140 to clean our dryer ducts. No mention over the phone about an additional $40 fee to go into the attic. Additionally, we were charged a $10 fuel charge. Shouldn't this be built into your pricing?
Finally, your technicians used our water without asking permission; apparently to supply the water to clean our carpets. Our water is co-op water from Bethesda Water Supply Corp and is actually expensive. Can you tell us how many gallons were used to clean our carpets?
I would like to receive a $60 check to refund the $40 "attic" charge and $20 for our water. We are paying $.05 per gallon for our water and I feel the $20 is reasonable and fair.
Thank you
Chrios Last name removed
Carpets cleaned up well
The 2 gentlemen that came to my house did a great job and were very nice. Carpets look great. I can tell they even cleaned the corners of the carpet...not every place does that.