Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83909 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 12, 2014 — Rated 7 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have a stain that didn't come out. I need to call and get an appointment for a spot service.

Report a concern   October 12, 2014 — Rated 10 out of 10 by P.M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Neat, courteous technicians, good telephone customer service, excellent high powered cleaning equipment.

Report a concern   October 12, 2014 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Tech, Tommy Watson, went above and beyond. Very knowledgeable- he serviced 2 properties that we own and did a great job. I will ask for him again.

Report a concern   October 12, 2014 — Rated 0 out of 10 by S.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not quoted a price for pet stains treatment before they were started. and the technician charged me $120 for 3 spots that were basically in the same area, so my price went from the originally quoted $129, to over $260 somehow. If I had ANY idea that just treating 3 small stains would more than double the price, I would not have used your company. The stains were not cleaned well and all the traffic areas looked the same afterwards. All the technician said was "didn't I tell you how much the pet treatments were?" I feel that I was not treated fairly and was stuck paying the price for your technician not being thorough in his information.

Report a concern   October 12, 2014 — Rated 5 out of 10 by C.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

not all stains came out- several things were extra charge that i thought should be included

Report a concern   October 12, 2014 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, efficient service

Report a concern   October 12, 2014 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent cleaning. Kyle Rogers was most professional and very friendly. All of your Techs need to be like Kyle. I will use Zerorez for my cleaning company from now onl

Report a concern   October 12, 2014 — Rated 8 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Most stains did no come out

Report a concern   October 12, 2014 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was a great experience. Dar win was soon knowledgeable and friendly.

Report a concern   October 12, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet and tile looks great! Your service man was very good.

Report a concern   October 12, 2014 — Rated 10 out of 10 by Gale Beene Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edward was very personable and knowledgable. He gave us options and let us decide without pressure. He did a very nice job.

Report a concern   October 12, 2014 — Rated 10 out of 10 by Janice Klopack Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, dependable service at reasonable prices.

Report a concern   October 12, 2014 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful employee who came and cleaned. Very kind, detailed. Did his hardest to solve our carpet problems.

Report a concern   October 12, 2014 — Rated 10 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue. Dries quickly.

Report a concern   October 12, 2014 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service techs - professional, honest, efficient etc. Both times I have used Zerorez it has been great! Thank you for providing a good Customer Service experience!!!

Report a concern   October 12, 2014 — Rated 4 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You did not show up both times you said you would. You called the first time and said a truck had broken down but then were late for your 4pm appt.

Report a concern   October 11, 2014 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have a few stubborn stains, but other than that, fast and friendly!

Report a concern   October 11, 2014 — Rated 2 out of 10 by A.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The level of professionalism was below average. Also, an area on the sofa was missed and a follow up visit was necessary. Not what I expected from this company.

Report a concern   October 11, 2014 — Rated 9 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of work.

Report a concern   October 11, 2014 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT JOB!!! I HAVEN'T SEEN THE CARPETS SO CLEAN SINCE WE BOUGHT THE HOUSE 8 YEARS AGO. MIGUEL WAS GREAT, HE TOOK THE TIME TO ASK WHERE THE PROBLEM AREAS WERE AND MADE SURE AL STAINS WERE REMOVED. GREAT SERVICE, I COULN'T BE HAPPIER WITH THE RESULTS AND THE SERVICE.. THANK YOU SO MUCH!

Report a concern   October 11, 2014 — Rated 10 out of 10 by Sherry Temple Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really like the gentleman that came out to clean our carpets! He explained all options to me and let me make a decisions based on the information provided to me first.

Report a concern   October 11, 2014 — Rated 0 out of 10 by J.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Had the wrong time in system. We received a confirmation for 9 am but didn't show up until 12

Report a concern   October 11, 2014 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient. Knowledgable & personable cleaning employees.

Report a concern   October 11, 2014 — Rated 9 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left. The carpet comes out clean and soft. Employees are always courteous and personable.

Report a concern   October 11, 2014 — Rated 4 out of 10 by C.C.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Please call at Phone number removed

Report a concern   October 11, 2014 — Rated 10 out of 10 by Ginger Sager Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your team does a great job of cleaning and removing stains and odors.

Report a concern   October 11, 2014 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly,thorough, effective.

Report a concern   October 11, 2014 — Rated 10 out of 10 by Priscilla Schmitz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professonal, courteous. Cleaned 1/2 of a sample piece of carpet to show me the improvement. Took advantage of the free tile cleaning. The tile hasn't looked this good since I moved into the house in 2000. Of course, I bought the sealing so it will stay that way!

Report a concern   October 11, 2014 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environment friendly products. And your service is great. Prompt, friendly and courteous technicians. Recommend Zerorez to everyone I can. thanks you your good service.

Report a concern   October 11, 2014 — Rated 10 out of 10 by Julie Krupala Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and on-time service. Very thorough cleaning


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