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based on 85336 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite and professional technician
I like that there's no residue, and I appreciate that the technician was prompt arriving and got to work quickly.
Everything - And, we did refer you to our next-door neighbor at 9704 Ravensway Drive, Benbrook, TX 76126 and they had their carpets cleaned about 10 days ago. We have used you for the past 3 times. Your products and system work better than competitors and we can go longer in between cleanings. Thank you
The professionalism and great job that the cleaning does for our carpets.
We were given a quote and a time, but when the guy showed up he was completely unprepared and rescheduled us. We were also told that we could not have received a quote before and they told us it would now be much higher. We moved all our furniture and now can't move it back until we can find someone else to help us. When we called to get it straightened out no one would even help us. Never using this company again.
have been real reliable
Although carpet is softer, there are still very noticeable heavy traffic marks. It was a rainy day and I was told it could take 5-6 hours to dry. It took 15-16 hours to dry.
you did a good job and i feel like there aren't a lot of chemicals in my carpet. i wish i didn't have to wait 4 days for an appointment though.
The technician, Jimmy, did a great job! He not only did an amazing job with the carpet cleaning service, but also informed us on how to better keep the the carpet looking clean with just a few things we can do ourselves. I would recommend your companies service and with higher recommendations for Jimmy.
Clean cleaning - no soap left behind.
Usually you do a great job and live up to the promises on your commercials. Not last time.
Our tech, Jimmy, was very professional, did a great job, answered our questions
Be more pro-active about following up with customer complaints. I had to call 3 times to try and speak to a manager, within an 8 day period, before I had my concerns addressed. I did however appreciate the fact that the second person that came to redo my carpet did a much more thorough job than the first young man who came the first time. My carpets looked about 70% better the next day. Sadly once again the manager did not follow-up the next business day as I had asked her to do, which she promised that she would. Overall I would say they did they best they could to correct the problem.
on time. good service. cleans the carpet
I never received the folders and Brazilian steakhouse gift cards I was promised
The services are unbeatable! My carpets look almost new and remain that way for many, many months. One of the cleaning sessions left stains that apparently had come up from the pad. Zerorez came back twice to make sure I was happy with the results, which I was. The technician was very accommodating and pleasant and obviously knew his stuff!
You do not use any chemicals.
Your technician did not disappoint me and explained why some of the stains were on my carpet. That's not the issue I'm most concerned with. The smell of the house since the first cleaning has not disappeared. I am not imagining this since I have two other family members and some friends that do not live here (but came over often before the carpets were cleaned the first time, and since) noticed as well.. They have said of all the years I lived here they never smelled the "dirty clothes/wet" smell in the entire downstairs area before until I had the carpets cleaned the first time in November. They commented yesterday again how bad it is. I have spent well over $100 on candles, fragrance oils, fragrance vent attachments for the air conditioning/heating, and plug ins to mask the smell. Obviously they are not working since once they are not burning, plugged in etc. the smell returns. Your technician said he couldn't smell it except in the Master bedroom. We can all downstairs but NOT in the upstairs bedrooms where the carpets were not cleaned. I am concerned since I smell this and my family and friends say they can as well. I entertain often and now feel like the smell won't go away and am very upset. The carpets were wet (two days later after the first cleaning) in my dining room before I moved furniture back and stepped in enough liquid it soaked both of my socks. At this point I really don't want another cleaning but possibly a partial credit (not toward any cleaning) since I've spent almost as much on the candles, etc. to mask the smell as I did on this cleaning. My father said it was so wet in the dining room that it's in the pads (and in the other rooms and stairs as well), that is the reason for the smell. I planned on putting my house on the market to move closer to my job. I was a Realtor, and am well aware with this smell I will have to invest in a very expensive process to get the smell out which might include replacing the pads. I'm sorry for the bad review. Out of the 15 years of having my carpets cleaned my house has always smelled better after each time (Stanley Cleaner, Dalworth never had these problems). I feel like I made a huge mistake just to save the $25 that was sent to me in an email! Never again. I can deal with stains not coming up, but living in a house that constantly smells like dirty clothes (especially when there ARE NOT any) AND that never smelled like this before, i just can't live with!
The servie was more of a sales pitch. We already paid the money so we would like for the tech to clean the carpets so we can get on with our busy scheudules. We never received a 50 dollar gift card that was advertised or our couch done for free either.
The carpet didn't even looked like it had been cleaned. Chem Dry did a way better job.
The service techs are excellent as well as the quality of the results.
They are safe for the environmeand my children.Staff are professional and friendly.
On time, very nice guy came, did a great job on very worn out carpets.
courteous staff and the couch looks and smells great.
No chemicals or soap; just steamy water.
Lower the price for rug and tile cleaning
Good cleaning; knowledgable staff.
I had Zerorez re-clean a room that had been sprayed with fiber-protectant. There was a new stain from a pet that my husband cleaned with a house-hold cleaner. We were not told to clean only with water, so the stain set in the carpet. Not only was I charged even though I was within the time-line of reclean for no charge, but the stain that was cleaned did not come out. On 12/23/14, I contacted a Zerorez supervisor to explain my frustration about being double-charged, sent her an emailed picture of the stain, but never heard back about reimbursement or clarification.
Very professional technician. Did a great job and was very pollite.
No residue left behind, carpet left feeling soft and clean.
Your people who answer the calls to Stephen who did the work was EXCELLENT. Stephen Green (I'm sure that is his name) was so nice and went out of his way to make sure my wife and I were completly happy with the work, which we were. He is a great reflection of you company. Don' get this kind of service very often in todays world. Rodney