- Phone: (214) 372-5326
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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Carpet looks good. Nice service teck.
Your Technician needs CUSTOMER SERVICE training. He does not know how to inter-act with a client of Zerorez. He did a poor job of carpet cleaning, and he had a bad attitude.
Glen First name removed Phone number removed
Richardo was very polite and professional ! The products left my carpet clean and smelling great!
First of all I was very clear that I did not want to be upsold. My final bill was more than I had discussed with your phone representative. Furthermore, I paid additional for one room in particular that had candle residue from a smoldering candle, the results in this room were not good despite the technicians efforts. Overall, I felt that Zerorez did a good job. I did not feel that the areas where more money and attention to spots made much difference.
Jaime was so friendly. He came in with a huge smile. He was very detailed on what he was going to do. The floor looks great and fresh.
Was concerned because no Styrofoam barriers were placed under the furniture until I asked for this to be done. Good job cleaning though.
T
The representative that came to our house was very professional and responsive to our needs. Also the time he spent on the carpet made us feel like it was cleaner than most cleaning companies.
Technician was very thorough
Prompt and courteous service technicians.
The special offers , can-do-attitudes of the service technicians most of all how clean everything turns out!
The tech who came to our home was thorough and friendly. He did a great job.
Great service....wonderful products
The technicians are so knowledgeable and work very hard to make sure you are completely satisfied. This time my technician was Patrick. He seemed determined to keep me a raving fan. He was courteous, conscientious, and professional. I will be asking for Patrick for my future calls to Zerorez. I am your biggest fan!
We have used this company before and we are very satisfied we will keep using them from now on. The tech was very nice and professional and did a great job when we asked questions he was very knowledgable, thank you Zerorez.
Everything!!!! Customer service was exceptional!!! Quality of work was also exceptional!!! Have scheduled for more cleaning next week.
Carpet looks very nice. Tech was great and a wealth of information
Always professional behavior!
The fact that they are free of soap and environmentally green.
Prompt service, great stain removal, knowledgeable service personal
It cleans SO WELL!!!!!!! My cats and dog can walk on it w/out fear of getting any harmful chemical on their feet. That is the main thing I was looking for in a professional carpet cleaner. Prices are very reasonable and well worth paying more for extra services. Very nice, professional and knowledgable service technician.
No musty odor after cleaning.
The results were great. The spots and smells from our four legged family members are gone for now. William was friendly and helpful.
I realize we have 2 dogs,of course there will be tracking stains through out our bedrooms, i was sold on your advertisement on KLUV radio with Rebeka Black who talks about her 6 dogs stains and been years since she had her carpets cleaned, there is no mention that you have to pay for extra to apply bacteria solution, which is $75.00 a gallon, regardless of the hard sell that we didn't buy.I feel your technician didn't even make an effort to really clean our 4 bedrooms leaving noticeable stains, not to mention leaving a soaked carpet which we called your office and they had him come back, he didn't even try to appease me by sucking up the excess moisture, he said to keep the ceiling fans on and to turn my air condition down to 6? degrees and that should dry it in 4-6- hours. He didn't mention anything about the gift certificate from Fuller Jewelry store. he did my four bedrooms in 30 minutes.
The carpet looked very clean for about two weeks. Some of the spots reappeared. as time went by more spots reappeared. I do not have any pets or small children. We are careful and clean people, so its not that we walked on the carpet with dirty feet.
I felt pressured into adding more then what I had setup the appointment for.
Did a great job. Beni was very professional and did a great job.
Joe, the service tech was very professional and friendly. He made sure the job was done right. The other fellow was more of a Salesman and kept trying to sell us things we probably didn't need. We really like to joke
Process and price
The technician was extremely courteous and knowledgeable. Great job!