What our clients think of us!

It worked!

Explaining promo prize and what's covered

The service man was courteous but my carpets weren't clean when he left. I thought they might look better when they dried but there was also an odor when we came back home. I need someone to come out and clean several spots that didn't get clean.

Or service rep was professional and courteous. He was prompt and the carpets looked great!

Lower cost of up sale
Items

The technician advised us that we needed to do the pet treatment in order to get the odor out. We did the pet treatment for an additional $125.00. The smell is worse.

Service and capabilities of technician

The technician was very knowledgeable and very friendly. The carpets look great!!

Joe. Our service guy was great and very efficient

The carpets did not get very clean and the customer support manager (Leah or something) is the rudest person I have ever had to deal with at aq company. All she would do is talk over me and not listen to the issue. She kept coming up with excuses of why they couldn't get the carpet clean, like the company that replaced my carpet a couple of years ago scammed me and put in a used pad, keep in mind this lady has never seen my house nor has any idea who installed the carpet but it must be there fault. She bullied my wife so bad that my wife could not deal with her. I spent an hour on the phone with her while the technician was here, for her to finally say that they could not clean any traffic areas because they did not have a solution for that yet. Really, you are in the carpet cleaning business. We ended the call with her scheduling a "production manager" to come out and take a look at my problem. I have never received a call back, even when I let her know that her technician had broken a lamp in my house. worst carpet experience ever!!! carpets look good for a couple of days then look like they were never cleaned. I have tried to call the corporate office, but since everything is franchised they can't really help me. Owner of the franchise has not returned my call.

It took 2 days for my carpet to dry completely and it does not even look like it was cleaned. I have before & after pictures to show it made absolutely no difference. I just want my money back, but they said I would have to have them come out & correct the problem first which means I will have to deal with wet carpets for two days again which I do not want to do!!

timely friendly and
product knowledge. really clean the carpet.

The techs called a couple of hours before appointment time to see if they could come early and that was perfect! Both were very friendly, knowledgeable and helpful - and did a great job!

The carpet looks great and the technician was very efficient.

very competent worker

Both the staff and the actual technician who did the cleaning were all very courteous. My carpets are very soft and have no soap residue as your system is green.

I like the clean fresh smell and the freindly service.

Quick service, flexible scheduling with lots of options.

Carpets came very clean

the lack of chemicals.

I like that zerorez does not use harsh chemicals to clean the floors. My carpets look great and the house does not smell like chemicals.

Very knowledgable and easy to talk with

The work you do is great and the on time service was a pleasant surprise

As customer I always like to hear what he's doing and why. He was so polite and considerate.

The technician was very friendly. professional and did a great job.

Felt the 'Gallon' per room of cleaner was a bit overwhelming,..The advertised 'Special' , 4 room minimum @ $ 99.00 , should have cleaned carpet + $ 10.00 Fuel Charge (was unexpected , nor expressed)

The carpet is clean and looks great - no issues there. However it does seem like you guys overbook the technicians. Or at least don't have any notion of how you might be inconveniencing clients by arriving late. I had confirmed a 4-630pm appointment only to have the tech arrive at 720pm. No phone call - and I don't think he even mentioned that he was late until we were finishing up (after 10pm) and he mentioned how busy you guys are during the holidays. I did call the dispatcher and asked about an ETA when he hadn't shown by 630pm. At any rate, at least call and let me know if you will not be able to make the appointment on time and give me the option of rescheduling. While the carpet cleaning is fine, this issue alone will give me pause in the future. It's the kind of thing that I always want to know when asking about any kind of home maintenance contractors. So I can be counted to pass along this experience to my friends.

I have used ya'll before and I was disappointed this time. The rugs were left too wet. The tech, Justin, arrived at 10:15 and was done and had given me my receipt by 10:58. I asked him about the spot I was concerned about and told him what the last tech did to remove a stain and he just replied that he didn't have an iron in his truck. I would have loaned him mine but he did not even seem to want to try. That spot is still there and while I know not everything can be removed he didn't even try as far as I am concerned.I also have a stain that was not there when he cleaned the carpet and now there is a brown stain on the carpet. I asked him for a pair of the booties and he said he would have to leave me the ones he had on as he had no more on truck. He was not prepared and seemed like he was in a hurry and just didn't want to be there.

Joe was incredible! He was professional, friendly and did an excellent job. The carpet looks great. We will definitely use Zerorez for our next carpet cleaning.

Your technician Mr. Harrison was on time and did a professional job in a friendly and expedient way. We are very happy with your service and would recommend you and Mr. Harrison to anyone.