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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
scheduling...appointment was made for 10a...after no show by 11am called and was told not made for 10a but 4-630p (never confmd 4-630p) and was told would be given call 30 min prior to arrival...never received call...worker arrived at 3pm! very disorganized!!!! worker was very courteous and professional and very satisfied with cleaning
my carpet looks brand new... you do such a thorough job!
Chris was very professional. I had to have him come back a second time because of a stain that happened and he once again did a great job. On first visit he explained the process in more detail and discussed how the process extracts odors etc from carpet. He also discussed how he could clean my tile and ended up doing my tile kitchen as well on first visit. My carpet is only a year old and the process made it smell and look like new again.
Cleans carpets better than competitors.
Zerorez get our carpet clean and leaves no soap residue. Excellent!
The carpet stretching was subpar. I would not recommend
Justin was the best. Gave great service. I will recommend definitely
Leaves the carpet clean and it lasts
While my carpets looked practically brand new while the carpets were wet, unfortunately once they dried, I discovered that I could still see several stains / spots. This was particularly disheartening given that I paid extra for stain removal and topical pet treatment. I would appreciate it if you could come back out and clean them again, perhaps with more focused attention, and without any additional charges to me.
My carpet was really wet and some spots were still damp the next morning.
My rugs after they where cleaned do not lie flat on the floor. I have called for different times and keep getting the run around. A man came out to look and took pictures and said he would have someone call me the next day, that never happened. I called again today and the woman said someone will call me tomorrow. I have no idea how they will fix my rugs.
Chemical free cleaning. The quality of your work. Your commitment to satisfy your customers.
The service was EXCELLENT! Austin did such a great job on our carpets.
Maybe a little less expensive but I'm pretty happy with results. Possibly a couple of the spots where stretching was done didn't come out but the tech said it would continue to shrink for a couple of days so I won't know for sure for a couple more days.
More natural than others
Carpets cleaned up very nicely
Green products. Customer service is excellent! The technician knew exactly how to use the products machinery and an outatanding personality.
The carpets come out clean. I
Zero residue left behind and First name removed not only did an excellent job but he was very friendly and personable.
Did not get my 10% loyalty discount, did not get my special offer coupon for a Brazilian style steak house and you changed your delivery window twice
I told the guy the reason I wanted the carpets cleans was to get rid of the pet oder in the carpet for the homes previous owner. The carpet still smells the same today.
The gentleman did a great job!!
Quality and care provided by Technician: Regan Walker. My carpets were fresh and cleaned and the tile looked brand new! Thank you, Regan !
Joseph was amazing. He made a total assessment and explained his recommendations---then did an incredible job. He was thorough and finished must faster than I expected. He did our kitchen tile and the difference as stunning. The carpets were immaculate when he finished---a big job since we had added a puppy to our family last year. When he left, there was no mess and only clean floors.
Thank you to Joseph and Zerorez---this service is why I call you.
Quick, efficient, and no chemicals. Your technician Jamie was friendly and professional. My carpet is so soft when it is dry. Thank you for such quality service.
Professional job by professional people. Carpets look great.
The carpet looks brand new! Ron was on time and was wonderful at explaining the process and I could not be happier with the result!
I love your products and service. As I have told you in the past I once owned a Primrose Private Preschool. I used the services of many different companies before I heard a commercial on the radio about Zerorez. Your company cleaned my carpet and removed stains no other business could get out. I was sold from that time on. I have sold that business and now I am using your services at my home. Your technician who came was awesome I will be using your company from now on. Thank you.
You just use hot water, no detergents
More accurate information about upcharges when appointment is made