What our clients think of us!

Excellent tech. Personable, hard worker, informative. No chemicals pleased me.

Name removed
Ft. Worth

It works!

The service

The tile cleaning wasn't super effective. It didn't get the grout clean, so I decided not to get it sealed to seal in the dirt remaining.

Service tech was fantastic...carpets look great and low odor on chemicals

Prompt and professional. There was not an enormous chemical smell when services were completed.

Very professional service people and like the fact there are no chemicals used.

On Time, Courteous service and great results!! Joe was the best!!!!

The technician was polite, worked quickly and effectively, and did what was expected. After the carpet dried, the footprints were more visible than on the old dirty carpet.
that's not a deal breaker.

Great job

Love the empowered water! Beny, our service provider, was outstanding! Well mannered and knew what he was doing. We will definitely be calling you again.

I like the professionalism of your service technician

Jesus was amazing! He wasn't pushy, took his time and did a great job. We recommend zerorez!

The serviceman was excellent and the carpet looks like new!

My tech made sure I was 100% satisfied with my redo. He did an amazing job and I will be asking for him in the future.

The carpets look like new when you're done.

How clean it got our carpets and upholstery.

The technician who came is the nicest young man. He worked very quickly and was very efficient. This is the third time I've had my carpets cleaned by you and I've urged my sweetheart to use you when he decides to do his carpets next year. I appreciate the work you do and will certainly use your service again.

Carpet looked cleaner than it did after another company cleaned.

It did what I expected and wanted. Took dirt and stains came up easily, pet hair and brought the pile back up in heavy traffic areas.

The tile still has dirt and the grout has spotty color

Edward was great. The carpets feel cleaner than ever before. He also did a wonderful job on the upholstery. Very thorough and professional.

Timely arrival. Pleasant service technician. Clean rugs!

"Green" environmentally safe

The technician was coureous, helpful, prompt, and thorough. He did a beautiful job on old carpet.

The young man that showed up did not look professional . . . hoodie over what looked like a uniform shirt, but no identification he was from Zerorez. Shoes untied. He told me that your company was short on a lot of supplies and that he didn't have any foam lifts to place under furniture. He said he wasn't sure what was going on with your company, but you had been short on quite of bit of supplies lately (again, not very professional representation of your company). When I asked what options I had, he said he could try to clean, but would not be responsible if the carpets were stained due to furniture bleeding on to wet carpets. My husband and I had already moved a large amount of furniture out of the rooms, but with this information I needed to remove several more pieces! The Zerorez employee was not overly enthusiastic of helping me move anything. He would just say . . . "oh, you want that moved too?" I located a few items that could be used as lifts for a small sofa and for the front legs of a piano. As your employee surveyed what needed to be cleaned, he keyed in the info into his personal phone and quoted me an amount. After finishing the cleaning, he upsold me on the protectant, and based on the earlier quote for the cleaning I agreed for the additional. He was not able to do basic math on his own (told me 10% discount on my order was $1, couldn't multiply, etc.) and was having problems keying in the order on his phone, so he called the order in to your office. I was not super comfortable giving him my credit card information when what he was keying into looked like his personal phone. He removed the cover from the phone and tried again, but still no luck getting the order to submit. He said, I really need to get a new cover for "my" phone. When his supervisor returned the amount, it was $30 more than what he had quoted me a few minutes earlier. Your office allotted a measly $10 discount for being out of the foam blocks that were supposed to be provided to protect furniture. Luckily, I did not elect to have the entire house cleaned, because I would not have had any dry place to move furniture to. The carpets looked fine once finished, but with all of this other it made me wonder how well the carpets were actually cleaned. Also, I was supposed to receive a $50 gift card from Fuller's jewelry according to the person I placed the appointment with. When will this be issued?

Everything was just as I had heard it would be. The service was good and it was very fast. It did cost more than I expected and one spot of some wax that had dripped on the carpet that I asked about getting removed I didn't notice until after the guy left was still there.

The carpets look so clean and the service was exceptional.

Quick, courteous and professional service and the carpets look very clean.

The young man who provided the service was friendly, courteous and very professional. He did a good job of cleaning my carpet in a short span of time. And, he arrived on time.