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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kick and easy, and the carpet dries very fast, and looks almost like new. The service technician who did our carpet was very friendly, courteous, and a pleasure to work with.
We would highly recommend him and your service. He was on time, and very efficient.
We liked process and the fact there were no chemicals. William was very good and personable. This is the first time we have had our new carpet cleaned and I did have a couple of concerns. Not knowing how your proces is suppose to work, I was surprised at the speed in which the task was done.....based on my home cleaning, I guess I would have expected William to have gone slower. I did not feel my baseboards should have been hit so much but did not seem to be any marks from it. We had been told it would dry in 2-3 hours but actually took over 7 and this was with numerous fans and the air cranked down to 68 as suggested. Overall, we were very pleased and the main stain we had was taken out.
Thank you.
Carpets looked nice and clean! Appreciate the fact you don't use chemicals to clean carpet! Thank you!
Customer service and customer support.
Left the capets looking very soft, fresh and clean. Associate was on time and did a thorough job.
no chemicals and residue.
The staff were very friendly and professional.
Very professional
Quick! Polite! Great Customer Service
Took care in cleaning and redid spots as requested.
Non toxic
Got the job done
Environmentally and pet friendly.
Move furniture. I have had Stanley and Dalworth and they both moved sofa's and recliners when doing the living room.
I love that there is no detergent used so there is nothing for dirt to stick to after cleaning
The service technicians were friendly and did a great job on our floors.
Friendly, thorough technicians. Did a great job.
Overall the job was just satisfactory. I've used your company several times with excellent results but this one missed the mark. I some areas the carpet was saturated. Still damp after 24 post cleaning, even with ceiling fans on. When I used the vac this evening, I had a difficult time getting the steam marks (tracks ), out in some areas without going over it again and again. Don't know if the machine was turned up too high or what. The tech worked very hard in the bathroom working on the grout. After completion, there were some areas that were missed. Some of course were in hard to reach areas but some minor spots left out in the open. It actually makes it look worse since the rest is clean. The tiles have lost their shine and are dull. Don't look like the rest of the tiles in the house. I shall re mop and see if I can get up whatever was left behind. Maybe each tile will look the same THO the dullness will remain. What is a safe psi to set the machine on? The truck did NOT have a sprayer to put on a sealer. Seems like trucks would have an inventory and checked before the start of each work day. In a previous one of the techs broke off a baseboard door stop which I had to replace. This visit the tech bent one of the baseboard stops but I was able to straighten it out.
I needed my carpets cleaned as soon as possible, and the staff worked hard to fit me onto the schedule. The tech was polite and on time, and very thorough.
The products were good the service was impeccable. The technician was very polite, knowledgeable and professional. He explained what he going to do before he did it , we had the walk-thru and he explained what he did and listen to see if we had concerns and if we were satisfied. He is an asset to your company. When we call for services again, please send Edward.
Service was phenomenal and the result was amazing.
The technician came out and treated the 2 main areas in question, but there are still many small areas that are not satisfactory. My main complaint is you advertising and your exhorbitant cost. Truth in Advertising. Have you ever heard of that? I think not. Again, it is not the fault of the technician. He was very meticulous and thorough. I think the bottom line is that your product is just not what it's cracked up to - at least according to your advertising. I still am not satisfied. There is really nothing else to be done except that I will tell everyone I know never to use Zerorez. Period.
first time we had carpets cleaned professionally and Miguel explained every step of the procedure to us. even the raking was new to us and we liked the results.
No cleaning solutions or chemical smell
My carpet gets very clean!
Every one is very nice & helpful, however we did not hear from you when we sent our rugs
out. We had to call you. We are very happy with our clean rugs. We will use your service
again. First name removed & Bill Last name removed.
Your carpet cleaning is great! I will use your company for that again and will also recommend it.
On the other hand, your "in-house" area rug cleaning is awful; I might as well have burned the $160 I paid. I will never use that service again.
You also took an area rug back to be cleaned; I have not unrolled it yet (they offered, but I need a new pad), but from what I can see, it appears that you did I nice job. I will let you know if I find out otherwise.
In summary, your carpet cleaning is the best I've used and I will use your company again. I will not be using your company to clean area rugs.
Our technicians were very friendly and courteous!! Could have done without the 100 sq ft of tile cleaning. Not sure what I expected, but all easy to wipe up spots remained after "cleaning".
The service was fast and affordable. The carpet looked great and we were very pleased.
Professional friendly staff and great product