What our clients think of us!

The best of the best

The representative of your company who came to my home was very nice and explained what he was going to do and suggested something he could put on the places where my dog had urinated. I wish I could have afforded two of the bottles bit the one he did use helped with the biggest area.

The quality of the work and the expertise of the associate, is very good. Those who answer the phones, need to be educated to let the customers know, over the phone, that there is a base price with additional. charges for extra services thay may be added tothe quoted price little, which can be a bit misleading when you think you're going to be charged a flat rate.

The worker was kind and a hardworker.

Good and thourgh process. Much better than the other provider i have used for years.

Fast work, arrived on time, no pressure for extended services

Technician was great, but not excited about the end result. The rooms were not deodorized, and that service was not offered. The house now smells like wet carpet, even after 24 hours.

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You called before he came. He was polite and answered all questions. He had me check his work. He did additional work that I decided on at the last minute. The carpets are beautiful.

First of all, the technicians that came out were very nice. Felt very comfortable with them in our home.
The problem I have is basically with pricing plus there were two areas in two separate rooms that weren't cleaned. Charging 30.00 to clean the room and an additional 30.00 to protect it is high for the small rooms that we have.
I was told that we would get upholstery for free, however, it turned out since our sofa is 7 ft long we would be charged 75.00 so I opted out.
We were also told we would get a 50.00 gift card to Fullers Jewelry. Totally useless for me. Two days after cleaning in a valuepack you are offering a 50.00 restaurant gift card which is a lot more useful.
So, our total was 265.00 to clean and protect the small rooms in our house. Will not likely call again because I feel it can be done cheaper with the same results.

Be sure all techs are well trained. While our first one was nice, he apparently left too much water in the carpet. It took more than 6 hours to dry and left a brown stain/residue in one area. The second technician put more water on the area and didn't get rid of the discoloration. The third tech chose to use a treatment he sprayed on and then wiped off w/a rag. That did it. The brown stain is gone!

Jesus was very helpful and took his time to do an excellent job! My carpet looks beautiful and feels even better! Thank you!

My house and carpets did not stink before I had the carpets cleaned. Now my house and carpets smell like a wet dog. Very unhappy.

Very thorough and professional technician and also honest about the service and pricing. No hidden costs.

Your guys were friendly and on time ... and hilarious, too! Two arrived, and they obviously enjoy their work. That made it fun to invite them into my house.

I had to reschedule multiple times due to my own schedule challenges, and your scheduling team was always respectful and accommodating.

Nice job on the actual cleaning as well! :-)

This is the 2nd time i"ve used ZEROREZ and it is the best results I've ever had.

Fabian was courteous and efficient and did a good job.

Also I like that, according to Mike Rogers on KRLD, I will receive a $50 gift card from Fullers Jewelers, which I have not received yet.

The products used took care of the problem and Ron was excellent in working to get the stains out. He even came back to clean a second round when some faint stains were still visible. Very friendly, professional and hard working!

A $10 fuel charge. $140 to clean the couch....15 minutes. $120 for pet treatment....5 minutes. And I don't think it looked like it had been cleaned. Well, we tried you.

Prompt, professional, friendly technicians and quality results!

I feel the pricing is fair. The technician was very polite, friendly and efficient. I am always pleased with how my carpets look afterward. I was very unhappy with how my appointment was handled. I had replied to an email from Zerorez--and requested a morning appointment. When I was called, we set an appointment for the morning. But when I received a 24 hr reminder, my appt was set for the afternoon. I indicated that I was not happy about this, as I had moved my work schedule around to be available in the morning only. The customer service rep was very polite but indicated there was nothing she could do. I requested to speak to a supervisor, who was not so polite, and said the afternoon was the only thing available, unless I wanted to try another day. I indicated that this was not acceptable and that I had requested a morning appt on two occasions (via email and when booking via phone) I was very upset by this and considered cancelling my appt all together. I'm not 100% sure I will use Zerorez again after this negative experience. I will say that the day of my appt, everything went smoothly and the tech arrived right at 1:30, which was a nice surprise. I gave a rating of 9 because I felt the tech deserved that. I would have given the booking/schedule part about a 4.

Excellent service

your product does agood job on my carpets it looks great your service man was just great he knew what to do and he did agreat job job well done thank you

Your carpet treatments really clean the carpet.

I'd like the restaurant coupon from the last cleaning..the technician told me it had to come in an email.

I live in Bedford

The professionalism of your staff and also the clean carpet. Edward was wonderful!
Thanks for sending him. Please change my email address to Email address removed I will no longer have this email address at AOL.

Thanks, Dorothy Last name removed

I have used Zerorez in the past and been happy with the service, what bothers me about my last service was that the tech was asking for a tip even before services had been rendered. I am in the service business myself as a paint contractor and just wonder where my business would be if all my employees showed up to do a paint job with hand out asking for tips! I hope you can resolve this issue discreetly for the interest of all concerned otherwise you will continue to lose customers.

both times you have come, the service reps where friendly and informative about what they were doing, and future things for us to consider.

I like that it took a very short time to clean the carpets.
I do not like that I wasn't notified before the technician arrived like I told I was going to be.

My carpets look great, the tech was professional and friendly.

I like that the cleaner doesn't harm my cats. My carpets are old and they look better after cleaning by Zerorez.