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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was impressed by my technician, Max Reviere; he did a great job and made sure that I was aware of every step of the cleaning process. My carpets look great(and they are old) as does my tile backsplash in my kitchen. Max made sure that I understood how important it was to the company to completely satisfy me. There are so few times that a person has this experience with anyone anymore. I highly recommend your company.
outstanding service,very professional,polite,friendly and we are extremely pleased with the results.
Your scheduling is deceptive. When I made my first appointment online over a month ago, I asked for first afternoon. Then I received a call stating my appointment would be between 4-6 p.m., so I canceled. This time I called in and spoke to a representative and asked for morning and was told I could have the first appointment slot, probably arriving between 8:30 and 9 a.m. When I got the confirmation call, it had been changed to between 11 and 1 p.m. What happened to a call when the technician is on his way? He arrived around 12:40 with no call in advance. When I communicated to him that I was unhappy with the Company scheduling, he responded that he could leave and I could reschedule another day. I said absolutely not, that we had done all the prep work and that was not acceptable. So he proceeded although not happy about it. Tonight at 10 p.m. the carpeting in one room still has definite heavily dampness. I don't believe you can make this right at this point.
I love how my carpet looks and feels after you have cleaned it! My sofas look beautiful. I never thought I would have my sofa cleaned and now I am SO happy! They look so good!
Thank you!!!!
Surprisingly cleaned our new carpet
It was quick and convenient. No residue!
The personal touch that we received from our tech. He (Miguel) went above and beyond making sure that we were happy and pleased with what zerorez offered to their customer. He made us feel like we were repeat customers which in fact was the first time to us your company. You now have a customer for life based on the individualized we received yesterday
results better than others. setting appointment is very difficult. where is the Fuller gift card? did not receive it the last time either.
The carpet did not come clean and it wasn't even that dirty
Pricing for additional services was expensive & office personnel changed the pricing several times. The tech was very nice & did a good job.
I needed same day service and was able to get it! My carpets are immaculate!
The technician failed to protect my jewels and stair treads causing damage!
Which time? First time was "0" because of the salt residue left on the entrance hallway and kitchen tile and it took a week for you to clean up the mess. The clean up was good but it never should have happened in the first place.
The best carpet cleanings I've ever had.
And absolutely no residue! All stains gone!
The technicians have been wonderful.
The staff always courteous.
Quick, efficient, friendly service. Paul was amazing. My floors look great
Great results....great customer service by Paul.
effective service
courteous staff
timely responses
fair price
Work was average!
great service by technician.
quality of work and my technician-Cesar
Professional = Great Job!
The amount of detail that the associate took on my carpet was like he was doing his own.
Austin McMurry was your rep.
We have an old rug and you did a great job with it. I don't understand why tax was added to the bill - you do not tax labor!
When the tech says they will come back to take care of it, they should be more accommodating when it is necessary to do so.
You were not willing to substitute free tile cleaning for cleaning additional carpet. I do not have tile in my house. I have not received the free Estilo Gaucho Brazilian Steakhouse Gift Card, $50 value.
Streaks in the carpet and one stain not addressed in living room. should not have been a serious problem.
Carpet did not look light and fluffy like it did the last time you cleaned.
I expected the spots I had to be pretreated, and some of them were still left afterwards. I'm planning on going back to my former carpet cleaner.
Your people are always so nice...they are hard working people & trustworthy.
Justin is one of my favorites, I have used your services three times & plan a fourth service soon.
Less chemicals, fast service.
I love my tile like I did when it was new and my grout lines sparkle. My carpets look and feel clean, it feels so good to know that my home is fresh and sanitized. The two gentlemen that came were friendly and professional. They did an amazing job!