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based on 85336 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Different services you offfer as well as prompt service.
The carpets stay cleaner longer
Awesome, well trained representatives. Excellent job.
The non-chemical formula used to clean the carpets.
My husband and I think the job that Zerorez did was the best we have ever received from any company that has clened our carpet.
Miguel the technician was great. Very informative.
Made recommendations that were very helpful.
Did the job quickly and were pleasant.
A double of stains came back up.
Our technician, Charles, did a fine job, but I was disappointed in the expense of cleaning an area rug.
The carpet cleaning made a huge difference not only in appearance, but also how it feels on bare feet and room odor. We are very impressed with the cleaning results. My only caution would be to verify whether the appointment made is AM or PM time. Zerorez is cleaning up DFW 'round the clock, one carpet at a time. Thanks for the great job!
The service person ran a blue light over my carpet showing alot of urine...but I have no proof that what you did actually cleaned most of it up and we paid a considerable amount of extra money. I didn't think till after he left, but he should have gone room to room and showed me that the extra money I paid actually cleaned all of the urine up. Now the problem is my husband feels we were manipulated into paying more for a service that we don't know if it worked or not.
No chemicals
So far we are very pleased. We are waiting to see if the stain come back.
amazing
Very professional, did the job to our satisfied.
I had to wait 14 minutes to talk to a person. Then when I tried to call and talk about when you were coming two different times. I always got a recording. Then they gave me a window and I thought they said from 1 to 4 which was fine. I thought the would give me a 30 minute time right before they were here. I got a call and the guy said I'm at your front door!
Reasonably priced and cleans carpet withou all the chemicals others use, leaving in the carpet to attract more dirt.
Always knowledgable, professional, and nice.
Stain in living room carpet not cleaned or addressed in any way. Your customer service agent was rude and refused to offer any assistance. Technician never called to ask about removal of stain. Bad service all the way around.
Steam power, no smell. :) very pleased
Very timely. Very professional. I was a bit disappointed about the hidden charges that weren't explained to me before. It appears that pet stains were form the last time you cleaned the carpets and they reappeared. I don't care to keep paying for the same service when it wasn't removed the first time. Otherwise everything ekse was grest
We had an awesome zerorez guy! Very nice, helpful and friendly. He did a great job! Love my new carpet!!
Didn't really clean the spots we had. Plus we asked for the Dave Ramsey special but the invoice we received seemed to not reflect that.
Our carpets were restored to like new condition! We had a nasty stain from a child who has been sick in the night and Zero Rez was able to get the stain out!
Our carpets look GREAT! We are very satisfied first time customers. The technician who cleaned them was very professional, knowledgeable, and personable.
It works!!! The cat pee smell disappeared immediately!
I've had two technicians who did not do a good job. It seemed as if the stains (from water) were gone, but after a week or so, they had returned. I requested they not come back, but because of that, I'm a little leary of recommending the company.
The technician was very informative and explained why we might want to do the pet treatment. The cost for that was higher than I would have expected, but we wanted to be sure our carpets smelled fresh (no pet odors) when he finished, so we went ahead and did the pet treatment. Because the weather was very damp the day the carpets were cleaned (yesterday - Thur 12/4), it has taken much longer for them to dry, and some areas are still a bit damp, even though we have run fans to help dry them. But overall, they look much better. My daughter used your services and recommended Zerorez to me. Thanks.
On the first trip, the carpet stair fronts were not cleaned well. The second time, they did a thorough job. I am not convinced that all of the dirt comes out with your method.
Did not receive my Fullers gift certificate as advertised