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based on 85336 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My rugs are clean. No more grease stains.
The carpet was clean, but the odor still remains. The main reason I wanted the carpet cleaned in the first place was to get rid of the odor left by my dogs. That did not happen. Carpet still stinks.
carpets looked brighter. Most spots are now gone.
Coordinate better communication with booking office and technicians.
ex) sometimes technicians are not notified if they are reporting to a commercial property or residential.
OR
ex) technicians don't call in if they are running late for an appointment
great product. logistics needs some tweaking
price of pet treatment. $60 per room is crazy expensive on top of $30 per room.
The carpets in the two upstairs bedrooms smell worse now then they did before we had them cleaned and "pet treated".
Many stains reappeared within 1 week.
I liked the technician who came to our home so this has nothing to do with him. Our carpet smells terrible ever since zero Rez came. Our carpet was heaviliy stained from a past pet but however you cleaned our carpet brought out an awful smell. Not sure water was thd right way to clean this. Also we spent an extra $225 plus for some "special wash" in that area.
Plan on calling your company this week. Thought maybe the carpet needed to dry more and the odor would go away but it hasn't.
You play sneaky games with your special offers. You talk about them on the radio, but do not explain them when you call to make an appointment. I looked on your website before making an appointment and there is no explanation of your pricing. I am very disappointed in how you offer your pricing. I think your pricing seems very high also.
Friendly, on time and great way to clean our carpets
I was amazed that your team was able to get out stains that were so bad we were embarrassed to have you clean the areas. Fantastic job!
When the Wallflower room freshner was removed it was put back in upside down. The contents of a full container ran out on the baseboard and took off the paint.
We were charged with a $400 service we did not receive.
Your technicians were timely and spent a lot of time thoroughly cleaning my trouble areas. I was a little disappointed in the grout cleaning on my countertops though. He said he had to take a different truck and didn't check the equipment and the tool wasn't working properly. I had them clean the countertop grout and there was water everywhere...on the dishwasher, floors, sides of my refrigerator (kind of a mess). I got them some of my towels and they cleaned it up but it was not worth the price I paid. I really don't think it did anything. I could tell the process worked great on my floors but not the countertop grout.
The stans tht we paid extra for to go away are coming back
I thought it would clean better than it did. Also, with the hoses, the tech did his best to prevent the hoses from hitting the walls, but it would have been much better if there was two people not one managing the hoses. The guy was great he kept asking if I was satisfied.
Very professional. Tech did a great job and even checked in with me for progress updates during process.
Inculde stairs as part of your 3 roomm $99 special
That no residue is left. The employees are very good and efficient.
No chemicals and very friendly, professional staff.
Given that we have had to have a couple redo's of a small area, we like the fact that Zerorez stands behind it work. Plus, your cleaners are quite knowledgeable of their products, potential causes, etc. Thanks to Kyle for his efforts on 12-12-2014.
Austin was very polite and did an awesome job on my carpet. I was so pleased with the way it looked when he left and even more pleased when it looked like new when dry.
Carpet looked and felt clean, didn't feel sticky or stiff after it dried. Pet stains are gone :)
Keith L was very nice and very professional.
The technician, louis?, was very professional and did a great job. Good experience!
The process was very smooth with great results. John the service guy was very informative and very polite.
Prompt service, great motivation process and communication, very personable and professional techs.
Fast efficient and no remaining oder
We are still waiting to hear from you in regards to coming back out to our house, at no charge, to get out the spots that are still in our carpet. The technician told us that he was able to remove the identified coffee spots and other spots off of our carpet. Once the carpet dried, it was very obvious that he did not get the spots off. You definitely have very poor customer service. When I called to report that we still have spots on our carpet, all I kept hearing was "well, I do apologize" but there was nothing that was going to be done for us. They offered to come back out, for another $109.....that is unacceptable. We have always had great experiences with your company and all of your technicians. Unfortunately, this last technician that we had definitely has left a bad impression of your company on us. Prior to this last visit, I definitely would have recommended Zerorez to friends and business associates.....not any more. Thank you for your time.
The service was good, very nice technician. However, it's really disheartening to book a $100 service & get quoted an up sell to $400! Even after I repeatedly stated I didn't want to spend that much. I told the tech tgat b I knew our carpet was a mess & i wasn't expecting muracles, just a good cleaning.it makes if seem as though you don't have any faith in your cleaning alone but rather the hundreds of dollars of extra treatment is what really cleans your carpet.
Residue free