Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83929 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 1, 2014 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jesus was great!

Report a concern   November 1, 2014 — Rated 0 out of 10 by J.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not get my loyalty discount, did not clean tiled area and did not receive advertised gift card. I was emailed a loyalty customer offer and mentioned the offer at time of booking service. Did not receive any of the offer. Very disappointed

Report a concern   October 31, 2014 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our experience yesterday was a great one. Not only did the do a wonderful job on our floors. They were so polite and wanted me to relax while they worked. I felt confident in the knowledge and expert job the did. The went above what I asked and will be requesting Zerorez again and recommend. They were on time and did a great job done promptly. Again very professional We are very happy with zerorez thank you !

Report a concern   October 31, 2014 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you don't leave soap in the carpet

Report a concern   October 31, 2014 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean and baby friendly. We just had a baby a week prior to the service and this is the only company we felt safe using.

Report a concern   October 31, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

i like that you came back to fix my problem and were professional about it. My carpet looks great now!

Report a concern   October 31, 2014 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you don't use harsh chemicals and that my floors turn out great every time. Jesus was very professional and courteous. Thank you.

Report a concern   October 31, 2014 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks brand new every time you clean, your techs are always pleasant & on time, and I REALLY appreciate the 20-30 min heads-up you give before the appt.

Report a concern   October 31, 2014 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen that came to clean carpet could not have been nicer. Very polite. Very helpful. I am very pleased with the service and my carpets look great.

Report a concern   October 31, 2014 — Rated 7 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet still has a pet smell. I thought the $60 treatments would make a difference but it did not. We still smell when we walk in the door.

Report a concern   October 31, 2014 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin was awsome! He was knowledgeable and did a great job with the old carpet.loved that it really helped the smell and wasn't due to overlay of chemicals.

Report a concern   October 31, 2014 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergents or chemicals

Report a concern   October 31, 2014 — Rated 10 out of 10 by Tom Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it works

Report a concern   October 31, 2014 — Rated 7 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

It is very hard to believe that 11 gallons of "Flash" were actually utilized for the very small square footage that it was utilized. At $100 per gallon, I should have watched more carefully and counted. Also, I clearly asked for Scotch Guard protection on three areas not four but when Joe totaled my bill he did not even apologize for charging me for four.

Report a concern   October 31, 2014 — Rated 10 out of 10 by M.E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daniel (Dan) Jackson is a GREAT representative for your Company. We will ALWAYS request him and WAIT until he is available to clean our carpet. He does a TERRIFIC job!!

Name removed

Report a concern   October 31, 2014 — Rated 10 out of 10 by Rita De Young Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On the spot estimates for additional work; extremely experienced technician; fair pricing; great cleaning job!

Report a concern   October 31, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent quality and very good personnel. Our service contractor was great...also a good salesman. He did a quality job, also.

Report a concern   October 31, 2014 — Rated 10 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Having carpet looking like new

Report a concern   October 31, 2014 — Rated 8 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

NOT HAVE ADD ON CHARGES NOT MENTIONED AT TIME OF BOOKING IF YOU ARE GOING TO SANITIZE THAT SHOULD BE FOR PETS AS WELL

Report a concern   October 31, 2014 — Rated 9 out of 10 by Stacy Foreman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer rep was friendly and informative. He also made sure I was happy with my carpets before leaving.

Report a concern   October 31, 2014 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Patrick did a great job on my carpets and kept me informed on what he was doing

Report a concern   October 31, 2014 — Rated 9 out of 10 by S.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Miquel was excellent tech n showed what we could expect in some heavily soiled areas.
Thanks Miquel

Report a concern   October 31, 2014 — Rated 10 out of 10 by N.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The best carpet and tile cleaning I have ever had.

Report a concern   October 31, 2014 — Rated 8 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet looks really good but there are still some areas that are a little damp. Carpet was cleaned on 10/28/14.

Report a concern   October 31, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

jesus did an excellent job of getting rid pf a very bad stain . he was very professionsl & curteous thank you!

Report a concern   October 31, 2014 — Rated 8 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet has remained wet for two days and that's with fans on.

Report a concern   October 31, 2014 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was fast and carpets look and feel great!

Report a concern   October 31, 2014 — Rated 10 out of 10 by John Jabas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning is superb and the technicians performing service are great !

Report a concern   October 31, 2014 — Rated 10 out of 10 by K.J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and Miguel did an excellent job.

Report a concern   October 31, 2014 — Rated 7 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Letting us know ahead of time the rates for pet carpet cleaning or whatnot instead of waiting for the carpet cleaning person to come over. He first quoted 80 dollars per room and then ended up bringing it down to 40 per room. I didn't do it simply because I felt uncomfortable with there not being a set rate for it and felt hustled.


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