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based on 85336 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representative that cleaned our carpet and tile was very friendly & spent time telling my children about the Zerorez process as he cleaned. He did a fantastic job cleaning the grout in our kitchen. We can see the original color of the grout again. We are trying to get a few more months out of our old carpets and your cleaning process made them look better than have have in a long time, which gives us more time to decide on the flooring to replace the carpets.
I really enjoyed the customer service experience when setting the appointment. The value placed on repeat customers was apparent. The service technician was pleasant, professional and very thorough. I am really pleased with Zerorez and will continue to recommend you.
Thank you,
M. Jackson
I got my carpets cleaned 2 weeks before Christmas by Miguel and he did an absolutely terrible job. I spent $600 to get a couple of pet stains out of the floors and I just wanted it to be clean for my 2 young girls. The pet stains were still there and actually were twice the size when he was done. My carpets took over 4days to dry and my house smelled awful! When I told him the hall way still looked dirty he said it was because my carpets have a grey tint to them (my carpets are tan, not gray). From start to finish he was completely done in 45 minutes and it was the biggest waste of time. A week and a half later, Tyrone came to do a complete redue and wow! What a huge difference! It took him 3 hours and my house actually looks clean! He didn't Rush through it the way that Miguel did. He actually listened to my concerns and followed through with them. After he was done, my carpets were 90% dry within 4 hours! Obviously Miguel didn't want to take the time to get the water out of my carpets the way Tyron did. When it's time to get my carpets redone, I will definitely be requesting Tyron to clean my carpets. Thank you Tyron!!
Your technician was very thorough and made our carpets look great!
Our carpets even though they are old always look great after Zeroez! This last time I was a little disappointed that he rushed through very quickly and I already see streaks in my carpet that I've never seen before after treatment! But overall we love this company, we just won't use that same guy again.
It was a quick process and still got the carpets very clean. Also loved our guy that did the services, he was so nice and professional.
Benny Ramirez was very professional, explained the service and recommendation for my carpet cleaning needs. He did an excellent job of cleaning. The carpet was not too wet when he finished and dried in a reasonable amount of time.
My technician, Jesus, did an excellent job. He was knowledgeable and hard-working. My floor and carpeting look great!
Workers were punctual and courteous. Carpet looks much, much better!
We have used Zerorez twice and they deliver what they promise. Good customer service. Techs are very knowledgeable and friendly.
This far over a period of more than 10 years, zero Rez has had outstanding customer service.
The Zerorez representative was very professional and
proficient. He did and excellent job, my carpet looks like new.
Thank you again for such great service.
Product is awesome, technician showed all the residue and dirt going through the vacuum canister to show how effective the process is. I like that there is no soapy residue or harsh chemicals left behind. Service technician Kyle Rogers was outstanding. Explained everything thoroughly, very friendly and courteous.
the tech aj was very polite,pleasant&professional.there were a lot of stains on my daughters carpet.this process removed 95% of them. he was fast&efficient&explained that stains with certainchemicals(like red koolaid)could not be removed.this process was good because there was no strong smell,didn't require a lot of heavy equipment&left the carpet clean&smelling fresh.thank you zerorez.pat mckinley
Service Rep, Justin, was very courteous and professional. This was our first experience using Zerorez and will not be our last since Justin was informative and did a great job not only cleaning our carpets, but also, the duct to our dryer in the laundry room. We have used at least four other carpet cleaning services in the past years and have not been satisfied with their services. We were so glad to learn of Zerorez via radio commercial. Thank you!!
Excellent thorough service from a very knowledgeable, polite and friendly technician.
The technician was great! Our carpet looked new! He did not push up selling
Excellent result. Very nice, friendly technician.
Chemical Free
They showed up on time. Very courteous and worked quickly. Did an excellent job.
Very helpful representative. explained well all the services and the cost before starting and gave clear expectations.
Daniel was extremely knowledgeable and helpful when he arrived. Thanks
Loved the professional service, that no chemicals are involved in cleaning and loved how clean the carpets and furniture look and smell. We definitely use Zerorez in the future!
You did everything your advertising said you would do. Carpets look great and the house smells so much cleaner. Your technicians were prompt, courteous and very thorough in their pricing up front. Absolutely the best carpet cleaning experience I have ever had.
I was very pleased with the cleaning services. I do not feel that it's necessary to talk so much about services and how your process differs from others. Maybe ask about the customer's schedule and refrain from extra conversation. I was,however, very pleased with the cleaning and plan to schedule further cleanings in the future with Zerorez.
Clean and no smell
My carpets are clean without the chemicals.
The employees are always happy and very kind. My carpet is always so soft after Zerorez has cleaned. I wouldn't use anyone but Zerorez! Thank you
When we called and e-mailed there was something wrong no one ever even offered our money back. We paid $300 to get our tile cleaned and it was a three month ordeal. You do have some people that are nice that work for you but the rude and inconsiderate ones are always the ones people remember. When you did not do what we were told would happen I got told on the phone "well you should have followed up so I knew my guy did not call." Why is it my job to follow up with what one of your supervisors told someone to do? I feel like you stole $300 from me since it took three months to fix what you messed up in the first place.
Costumer service was excellent.