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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Representative is courteous and friendly, and carpets stay clean after drying.
Edward was very professional and courteous. Thank you!
in short, I was lied to and believe the radio spot on 1080 am radio is misleading as it refers to zero res getting the toughest pet stains out but nothing about that being an additional cost, the call center rep said nothing about it being additional cost either when I stated we had pet stains, and worst of all, the tech that came out was rude and has zero customer service skills. I will never refer anyone to your company but I will tell absolutely everyone on my facebook, twitter and at AT&T HQ where I work about this experience
the tech did not do what he said he was going to do. if you make a verbal commitment to
someone you should honor what you say.
Quality of carpet cleaning and the gentleman who cleaned our carpet was very professional and nice.
Zerorez was easy to order, had desirable times available, provided an inteligent technician, did hard sell of add-ons, and cleaned my 27 yr old carpet very well as expected, again. The bonus tile cleaning of my front entrance terrazo was also well done.
[P.S. I also need my Steel Goucho couponn sent to me, please.]
Imfo for services provided in detail and really seemed to deep clean
Non-toxic and effective
They work and they're green!
Great job
Our service tech was awesome. He was very polite and worked very hard . I was very impressed with his work ethic and would definitely recommend Zerorez to all my friends and family.
Pricing seemed high this last time... my husband was very unhappy about that
like the quality of the work. The gentleman who did the work was very knowledgable and very professional. It was a great first experience with your company.
Very professional work. Our kitchen looked so much better after grout was cleaned. Very pleased with all the cleaning.
Works like a magic eraser without chemicals! Awesome
Great service and excellent work.
That my floors look and feel clean
Was pleased with the retreat but the first treatment seemed rushed, pictures knocked off walls
Excellent results!!
This is second time I used your services and your guys do an excellent job. Very dependable and great updates sent to let me know when they would be there.
Dave Collett
The carpet looks amazing and all the urine smell left by my dogs is completely gone. Your staff member, Edward, was very professional and did a great job.
Your service tech was GREAT! Very knowledgeable, courteous, and he did a fantastic job on the carpets and the tile. I would definately use them again and would highly recommend them to everyone i know!
the no soap concept is great as it cuts down on the residue which traps the dirt/soil. The techs are knowledgeable and helped me decide on what treatments would work best for our needs.
Specials that you run. Keith was great! Only thing that surprised me a bit was that the floors were really wet! I didn't think they would be that wet. They look great. Tile looks great too! Thank you!!
They are natural and they workd.
Joe Martin was EXCELLENT!!!! He explained every step of the process and went the extra mile in connection with customer service, including telling jokes to my kids. My carpets look fabulous, and Joe was able to remove the only stain in the house, which was a big deal to me, because it was the ONLY stain in the house! This was great work, done by a great technician who is representing a great company.
Carpet looks great and the service guys are friendly.
The spots really do not come back.
The van arrived to clean our home and the tank was filled. The technician had to stop, leave our home, find a place to empty the tank, then return to our home to finish the job. The person on the phone who booked my appointment and the website says it takes about 3 hours to dry and that's not true. It took overnight to dry. Overall, we are pleased with the carpet cleaning though we were not pleased to find that we didn't ALL the dirt out. We have no pets so no biological stains are on our carpets. We thought it would come out. Some of it started to come back through once it dried and that was disappointing.
I listed to the 103.7 ad again today. it said "pretreat, sanitize and clean for $29.99 a room". My cleaner charged me extra ($65 a room extra!!) for pre-treat. I even asked him about it. He told me pre-treat wasn't covered. Additionally, he saw that I had several books on my bookshelf on cancer and tried to sell me a alternative medicine book. Mind your own business. Never got the $50 coupon I was promised or the upholstry cleaning. The cost was much more than I expected.