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based on 85336 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech arrived at the scheduled time on time!! WOW!!!
The technician was very friendly and did an awesome job. We were very satisfied.
Friendly & professional technician named Jesus. He did a great job and got our rugs and dinner chairs very clean.
Promo, courteous service. Environmentally safe products.
My carpet was treated for cat urine, but I can still smell it. For the cost of the Flash treatment, I expected a better result.
The tecnician was very nice, explained the process well, was timely, and got out stains from the carpet.
No Chemicals
I thought my operator Justin did a very good job in cleaning the carpets. We had a miscommunication on the cost of cleaning two rugs, though. He indicated they would be a small additional fee. At checkout, the "small" additional fee was $275. That's a lot of money to me.
We are very satisfied with our carpet cleaning
My carpet looked amazing.
Professional service, great cleaner and customer care.
The man who did the carpet was excellent! He explained everything, pointed out potential problems, did no try a hard sell on extras, was prompt and the carpet looked great! All I can say is he represented your company well!!!!!
Technicians are extremely friendly and professional. I also love the way my carpets look!!
carpets are still dirty, have stains, took 2 days to dry. Technician copied security code from back of our debit card.
on time service and very clean carpets afterward. thank you.
Everything
Pleased with explanation of equipment and serviceman's attention to detail on the job
Please call us. We have a large spot that wasn't there before our cleaning on 12/31. We have used your company for years and have been very satisfied and have recommended you, but this time we have a new spot that needs to be worked on. Please call us at Phone number removed. Thanks.
The service was good, however I never received my receipt that they told me they would email(I called about it after and they told me they sent it again, I never received it. Zerorez obviously has my email correct since I have received this survey!)
You came the same day I called...and it was NYE day. Impressive!
Eric Stoker was our technician. He was wonderful. Very courteous & efficient. We had massive pet urine odors on numerous throw rugs. One rug seems to be great, no issues. One rug still has a bit of a urine smell, the other two I believe got rid of the smells but there were a couple of stains on light areas of the rug that just wouldn't come out. I truly believe there are just some stains that are permanent. My upstairs carpet had some areas that were highly stained with urine odors only. They seem to be done well. I might want the one large area rug specially pet treated again to see if it could be completely odor removed. This is my third time to use Zerorez and I am pleased for the most part!
Thank you, Eric!
The gentleman who showed up to clean our carpet was very honest and extremely polite. Our carpets look great!
Improve communication with customers by addressing complaints in a timely manner.
Carpet not thoroughly cleaned, technician cleaned area carpets on top on hardwood floor then rolled them up and moved them to another area of wood floor
Austin did a great job, and the cost was reasonable.
We have used your services twice now, and each time the technician has been friendly and courteous, going above and beyond regular service. The floor and carpet looks and feels great!
The service man called ahead, arrived on time, was very professional about the service and products. He reviewed the areas to be cleaned, and explained possible additions to the plan, based on his findings.
Carpet took a little bit longer to dry than expected, but it looks great!
We were quoted one price over the phone and when the techs were almost finished we were quoted a different price. The lead tech was rude and short with my wife. The carpet cleaning was great but the customer service was seriously lacking. The tech acted like he was doing us a favor. The dispatcher that quoted me the wrong price stated " I must have misspoke or didn't hear you correctly about the number of rooms." When I asked what now? He responded "there's not much I can do, you'll have to pay the new amount." Great cleaning, but we felt like we got baited and switched, so for that reason I could not in good conscience recommend your company to family and friends.
I would like to comment on your tremendous tech Ricardo. I was so impressed with him and the way he took care of our needs. He was very professional and friendly. You have an excellent employee.