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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look wonderful after being very dirty. The technician was very helpful and eager to please as well he did.
The zerorez rep who came out was on time, quick, and knowledgable!
The tech did a great job. . Quite impressed by his punctuality, efficientcy and professionlsm.
please make sure that when the sales people quote a price, that it is truly the company price. I was surprised that I was quoted incorrectly. When the customer is quoted that is what we should have to pay. I was quoted $30.00 to apply protective spray on my carpet. But when the tech said that that was the price per room, I was taken aback. I was clear about what I wanted and requested a complete price as was going to pay with cash. But I was also told that the tech's could no longer take cash. So I was again blindsided by that. This is not the first time I have used Zerorez, all of the other times I did not have this kind of problem. The company should make sure they quote all of the facts BEFOREthey send out the techs. It would make Zerorez a lot better. Their cleaning is great, what happened to their customer service at the office along with the price quotes??????????
I appreciate that the technician explained the entire process to me as he worked.
My husband said he was very impressed with how the tech cleaned the carpets and the customer care he provided. I liked the fact that the carpets didn't feel soaked when I got home from work. Thank you and we will definately use you again!
prompt arrival for appointment.
Love how clean my carpet is. Outstanding customer service!
Great customer service & green products!
My carpets are clean I'm not sure of the service man name I think
Miguel was very respectful and professional he did a good job.thank you for a well job done. And I definitely recommend Zeroez.
Provide a card with options and prices so that as the technician presents you with options, you will know what they are, what they do and how much they cost.
The tech was great.
The young man did a good job, however, after he left I discovered two incidences of damage to my home:
1. blistering of the paint on my upstairs banister due to ?chemical spill? or ?hot hose run across it?.
2. I assume, in an effort to do something special for me, he tried to clean the oriental rug in my entry hall resulting in streaks and stains.
I need a manager to come out and inspect this damage
Fast, great carpet cleaning at a good price.
Darwin who cleaned my carpet was very professional and diligent about his workmanship! A++
Arrived on time. Very professional. Service exceeded expectations.
Based on the price that was quoted to me by the technician who cleaned my carpet, I believe I was over charged after reviewing the receipt that was emailed to me. I have called twice now about this issue (immediately after I read the receipt yesterday and again today), but both times was told there wasn't a manager available to help me and they would have to get back to me. I am frustrated that I was charged almost $300 more than I should've and no one is available to solve this issue.
The service is always excellent and the products dry faster than any other cleaning companies.
Very expensive!!!!!!!!
No harsh chemicals
Timely. Cost. Results
Price was fair, carpets look great
A great clean and great service. Very qualified and caring technicians
The carpet is very clean and the house smells great. The tech. Also recommend an air filter and we did purchase one. We were very impressed with the tech's that came out. I love the website and was able to quickly set up an appointment.
We will schedule another cleaning next year.
My carpet is so clean when zeroRez cleans my floors.
I wish my carpet had come cleaner but I had some stains that wouldn't budge. Ricardo was terrific.
Maybe explaining exactly what you're going to be doing and how it works would be the only thing I could think of, other than that by experience went very well thank you
Good quality and friendly/efficient employees. Only issue: though you tell me it should be dry in 4-6 hours, every time I have had it done it takes 24-36 hours to dry completely.
The gentleman represented your company in a very professional manner and would love to have him back if that is possible.its men like him that makes your company reputable.He definately was rated by me a 10+.
I don't really know about your products, but your offer of services is good, I have used your upholstery cleaning and carpet cleaning. I was not very impressed with the tile cleaning that I had done as a free service with my last visit.