What our clients think of us!

Tommy was professional and did an excellent job promptly! The price was right too!

cleaning exceeded expectations and tech (Ryan) was awesome!

Ease of use. Quick scheduling, prompt service.

Keith did a great job and informed me of what he was doing every step of the way. I am very haPpy with the results! My carpets look new.

It was our first time to use your carpet cleaning service. I had such high expectations because of the advertisement which I heard on the radio station (KRLD). I expected the carpet to look like the ad described. However, the first cleaning left the carpet looking like it had been cleaned at all and some areas looked worse than they did before the cleaning. A senior technician came about a week later and recleaned the carpet. He was very professional and courteous and although the carpet still did not look as clean as we had expected, it looked better after the second cleaning.

Also, the first technician cleaned the carpet very, very quickly and did not use some of the equipment and spotters that the senior technician used. He seemed interested in selling other services when he first came to our home. We feel that his demeanor was not as professional as it should have been.

I feel that your advertisement overstates the quality of the cleaning your company provides and really sets the customer up for disappointment when the quality delivered is so low. I also feel that providing more customer service training to your junior technicians would be good.

impressed on how clean everything is and how fresh it smells

clean smeel and how nice my carpets still looks a few days later. Joshua Niedfelt did a wonderful job I will ask for him in the future, he was in and out in now time plus did a super job. thank you:)

This is the second time we have chosen to use ZeroRez to clean our carpets in a home with a pet. The first time, the initial cleaning actually amplified the pet oder in the carpet, but you were great about quickly sending someone out to re-clean the carpet more effectively.

This time, we were careful to be very clear about the area of the carpet that needed additional cleaning because of our dog, and the technician was, as always, very cheerful and accommodating (you hire very personable staff, which is great), employing the additional pet cleaning. When he was finished, there was still a faint odor, but he assured us that it would continue to decrease as the carpet dried. However, we are now one week out from the cleaning, and once again, the odor is not in fact better. In fact, it is more noticeable than before we had the carpet cleaned. Last time, when we had a second technician come out to clean our carpet, we did end up paying an additional fee for the more thorough treatment. Given that we were very clear at the outset this time, however, what cleaning we needed, I am not thrilled at the idea of having to pay again for additional cleaning.

If you are able to have someone more effectively clean the affected area, I would probably improve my current impression.

let the customer have a longer period of time to get the arrival time of your staff. hard to plan.

no chemicals...

The name describes the products used. No residue at all. The service was beyond expectations. Your representatives were professional and knowledgeable.

Carpets took way longer to dry

No soap/residue. Carpets look new.

Friendly service and I was very please with the completed job.

Very professional and resonably priced! Our carpets look great!

Tech was very rude and did a poor job

I like the way the way the carpet smells and the way it looks. The service attendant was very informative about additional services that would be beneficial,but not too pushy and I appreciated that.

Very mature and professional behavior of the man who did the work.

I am always usually very happy with your service but this past weekend we had service and not sure what happened(I wasn't there) we had a stain in my son's room that was only there a week and the technician said he couldn't get it clean because it was there too long, other visits we had stains longer then that and they always came clean and never came back. So i not sure what happened but was disappointed in the way it was handled.
thanks

My carpets always look great after they are cleaned. My carpet is relatively old and cleans up looking good.

1. Please put mats on ceramic tile which abuts the carpet. When Zerorez came back on Fri. 31 October to redo a job initially done on Mon. 27 Oct., some cleaning solution got on my ceramic tile in my kitchen. I was not aware that it was slippery, and fell (thankfully, on the carpet, which was softer). I appreciate Austin's concern for my well-being. I was pretty sore then, but worse in the days following. I believe I may have cracked some ribs.
I telephoned Zerorez around the 6th or 7th of November, and the customer service representative said she'd pass this recommendation (for mats) on to the manager for his consideration.

2. Please have open communication with your technicians about payment policies. While I liked Austin and appreciated his congeniality, it seemed to me that there was a discrepancy about the costs for re-doing a cleaning job. There were even-streaks of dirt left after the first carpet cleaning job; Zerorez sent the technician back on Halloween.

Austin explained that the machine wasn't working properly the first time. This seemed reasonable. He did a good job the second time, but then said that we needed a "deep clean." He said he wouldn't charge us extra, but that the next time we call Zerorez, we need to explain to the technician that we need a deep clean and pay him perhaps around $50 more. I told Austin that when Zerorez came to us last year (Nov 2013), the technicians did a good job the first time -- which is why I called Zerorez this year. He noted my use of the plural "technicians" and defended himself as being just the sole technician. However, the two technicians last year did NOT charge me more, for the same work which just Austin did this year.

When I called Zerorez on the 6th or 7th of Nov 2014, I asked about the company's price policy for extra deep cleaning. The representative said that there really isn't a price structure for that, but only for cleaning out difficult spots. She didn't know how much that would be; it would depend on how deep the stain is.

Does Zerorez have a set price schedule which has been fully communicated to both technicians and the customer service department? Perhaps you need to query your employees to make sure that you are all on the same page for the sake of doing a better job representing your company.

Thank you.

By the way, what do you do if a customer gets injured from falling on a wet surface? I'm so thankful my elderly mother (who lives with us) was napping when the cleaning technician was here. After I fell, I immediately got towels to wipe up ceramic tile abuting carpet in various rooms. I'm so glad she didn't fall, but you may want to put mats/towels in those areas for your customers.

Meanwhile, what do you do for customers who fall?

Max was the technician that handled my appointment. He was knowledgeable, courteous, and did a fantastic job. I am recommending Zerorez to all of my friends.

Great service, great people!

Educative and just plain works. Its cleaner. The brush tool is excellent.

The guy who came out did an excellent job and was very friendly!!! The carpets looked wonderful!

The only negative I have is I received the 29.00 per room special, but would have liked to receive the special with the gift card, but that had to be 4 rooms, even though I had a rug and stairs. It would be nice if that was included as I spent almost $400.00 on the whole service. That was the only disappointing thing.

Everything.

Service was great, carpet looks perfect.

The company followed thru on time and date. No soap was an important thjing to me.

show up on time.

The house smelled clean, but without a shampoo smell. Most of the visible stains were gone.