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based on 85336 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service was wonderful and your tech was very attentive, polite and did an excellent job.
Courtious, friendly, knowledgable staff.
The lack of chemicals is nice, but the service is fantastic.
no residue, fast drying, friendly technicians.
The professionalism of techs. Carpets always look new when they leave.
the carpet should , at least have a fresher scent, when done... Otherwise, the work seemed good...
The stains came right out and had a great tech.
We have used zerorez on more than one occasion and will continue too.
HAVE A REAL PERSON CALL TO VERIFY FUTURE APPOINTMENTS, AS THEY APPROACH. MY FIRST APPOINTMENT WAS NOT DONE, AND I WAS NOT CONTACTED REGARDING WHY NO ONE SHOWED UP. I HAD TO WAIT ABOUT 2 1/2 - 3 WEEKS, DUE TO THE HOLIDAYS, FOR ANOTHER APPOINTMENT. APPOINTMENTS SHOULD NEVER BE LEFT TO A COMPUTER.
The tech was prompt, worked hard and efficiently, and did a great job
The attitude of your service rep.
Tommy was great
On time, efficient and well priced.
I have used zeroes repeadly and always pleased with the quality of service. The technician we had was friendly and knowledgeable
Staff is very friendly & knowledgeable. The carpets always look remarkably clean after Zerorez is finished!
excellent service techs and good results
Watched them work and it was impressive.
The process, professionalism and thoroughness by Luis was refreshing and comforting.
Great job!
The technician was EXCELLENT. I've used Zerorez many times, however, this time my carpet looks even better.
Effective
William was a fantastic and highly knowledgeable technician. He went above & beyond to achieve excellence. Hands down the best we've had this far!
great job cleaning carpets.
Clean non-chemical carpet cleaning. Simplicity at its' best.
on time, and very professional.
It all started with Jimmy Lakey. He was awesome in how he dealt with my wife and I. He was knowledgeable in the "science" as he explained the ph levels waters he cleaned with. All I know is, we were ready to place the carpet, and now we're glad we gave Zerorez a try! Carpets looks great!!!
Very friendly technician.
Quick service, but thorough.
Competitive pricing.
the rugs always look great when they are cleaned. Staff very prompt
Everywhere, the carpet was great, except for my daughter's bedroom. The carpet in her room as well as the stairs feels hard, and crunchy. Why is that? What can be done to fix it?
This last time a few spots did not come out. There is a chance that they cannot come out, but the last time Zerorez came out all spots came out.
The first person that came out did nothing but soak my carpets and charge me $100 more than I was originally quoted. It took over two days to completely dry and it was not clean. When I asked him about it he said he had done all he could do. I called and complained and after much back and forth and confusion between the scheduling and much miscommunication, I finally got a supervisor out. He cleaned my carpets and freely admitted that the first person did not clean the carpets at all and I appreciated his honestly. I was very disappointed with Zerorez and how hard the company was to work with.