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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results you get,our carpet is over 20 year and it still looks great!!!
Not sure yet waiting to see how long carpet stays clean
Fast and efficient. don't like the upselling
No residue left behind.
The technician was great but the pet oder has not gone away
I like the water extraction with no chemical smell and the clean carpet.
You did what I was wanting - clean the carpets.
Cleans my carpets great. Friendly staff. Timely arrival window.
Love that its chemical free but honestly I loved the service. Max was excellent…so well spoken, friendly, hard working and knowledgable! I will definitely recommend him to my friends
Service person was friendly and knowledgeable. Carpet and tile look really nice after cleaning.
Joe did an excellent job, as he ALWAYS does. If possible, I would like to have Joe be the one who always cleans our carpet. We have had him before and he is professional, conscientious, and consistent. Thank you.
Remains cleaner longer than Stanley Steamer
I didn't get the starleen stringer special I asked for. Also i paid 60 bucks for the pet thing and it didn't do squat. The technician was great - great customer service but i received no giftcards or upholstery cleaning
I feel my carpets are really cleaned and they stay that way longer than other companies I have used
With two small grandchildren who visit frequently and with two pets (cat and dog), my carpets are highly stained. However, your process did a very good job of getting the stains or at least making them lighter.
I generally like the service however on my visit Wednesday, the technician hurt his back just before finishing the job. We helped him get to his truck and waited for someone to assist him and finish the job. A supervisor showed up and was asking me what else needed to be done? If he's a supervisor and had talked to the technician, he should have known. He cleaned the small area yet to be done, sprayed on the protectant and left. Before leaving I had asked him to provide a quote for cleaning the tile in the master bath, dining and kitchen areas but we did not get that quote. Also the technician said he was going to rake the carpeted areas he'd cleaned but that was not done either. We left ceiling fans plus the fan on the ac. Upon returning home later that evening, the stairs, master bedroom and part of the living room still was not dry. This is some 6 hours after they left. We still have marks from the equipment used to clean the carpet showing. Our house is up for sale and we thought it would help to get the carpet cleaned however, I'm disappointed in the way it was left by the supervisor. He also tracked the liquid used to apply as protectant all over my wood floor as well as dropping water on the wood floor as he was putting everything back on the truck to leave and did not offer to clean up that mess!!! Very disappointed with this visit but has always been excellent in the past.
Carpets looked clean and refreshed.
Friendly staff. Were there when they said they would be. In and out quickly, but still did a great job!! I have used you before and will continue to do so.
I am not dissapointed. We just haven't received our carpets back yet. Time will tell how you do.
Pet stain removal products seem to work very well. Past technicians and Tyrone this time seem to care about doing a good job; they wanted me to be satisfied.
awesome works wonders on older soiled carpets looks like new (friends and family asked did you get new carpet?????)
I highly suggest contacting zerorez!!!!
No soap. All stains were removed
Complete service from pre-arrival reminders to pre-visit call, heavy duty cleaning equipment and terrific results.
Very impressed with the tech. He knew what he was doing.
Edward was professional and informative. A great representative of Zerorez.
service was great !!
technician was excellent
Chris the cleaning technician did a great job and was very friendly.
Carpets come out clean and smell good.
There were several spots that did not come up, and maybe not even pre-treated. We found them the next day after everything had dried and we were ready to move furniture back. I sprayed the spots with cleaner and they came right up, so I know they should have been cleaned in the first place.