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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think you could be a little more upfront about your actual charges upfront. I ended up spending over $600 for 4 rooms and 2 sofas which I believe to be extremely expensive. Everything looked great but it was way more then what I thought I was going to pay. The initial price for the sofas was double the amount I paid, which makes me wonder what would have happened had I said yes to that price.
Carpet is clean, bright and fluffy. You did a great job! I had a neighbor call to ask about your service and I recommended it. Thanks!
After the carpet guy clean the carpets it still did not look like the carpets have been cleaned they were still dirty and I was very dissatisfied because I paid $150 and my carpets are still dirty. It did not look like they had been cleaned at all.I am very dissatisfied with her company and will not use you again and will not recommend you to anyone.
Great customer service
The gentleman was timely, tidy, and left the carpets clean. A week later the carpets are soft as advertised. Many thanks
Pricing
Friendly service, excellent results, green product (safe for my pets!)
The stains came up and the carpet looks great
The house smelled clean once the technician was completed. He was very friendy and very effecient.
The servicemen were friendly and helpful. The process was seamless - and well coordinated. He didn't try to oversell, and only offered products and services that would help me.
The rooms look and smell amazing. The pet treatment was fantastic.
Paul arrived and was clean and efficient.
The stains came back in two of the rooms. I was under the impression that it was going to be better
Carpet smells better - cleaner. Newer.
Very professional, great job and quick.
Well, after the carpet dried, I noticed some faint "yellow" spots that were not there before; not sure if it was something that was there I never noticed. However, overall, the spots that were the worse, the technicians were able to get them out.
Good service and drys quickly
The carpet stayed clean and spots did not return. No soap. :)
I loved it very very good and thank you
Our carpet looked great after the service! All of the stains and issues we had were tended to and we have not seen a hint of anything since. We are very pleased and will definitely use your service again.
Professional. Do a great job!
I felt like I was told one thing before cleaning and then it changed after it was done. They also stretched our carpets and now they look horrible at the carpet/ tile line
Our carpet looks great.
He was knowledgeable and efficient. The tech showed up exactly on time. Fantastic results!
Technicians were respectful, courteous and helpful. Provided full explanation of what they were going to do; inspected carpeting for problem areas so that they could be properly dealt with. I am very pleased with the result.
I was overcharged $37.88 as the Hallway linear feet the technician counted was 3 feet too much and I did not get the one free room deducted from the bill. I had 5 rooms and 1 hallway total. Also the hallway was 96 square feet total which was smaller than any room and I was charge $64 (29 linear feet, not 32 as the bill shows) The technician counted 3 linear feet twice.. This hallway pricing was not disclosed to me until after the job was done..
As for the quality of the work, we were please with the result and the technician was very efficient and friendly.
Did a pretty good job. Took great care not to ding my walls with the big hoses. Crew was very polite and courteous. The grout cleaning could definitely improve.
Just love how the carpets feel afterwards, no residue. Timely and courteous! Need I say more!
I thought the price was too high. The carpet - did not look as clean as I though it should. It is light carpet - so might be no one can make it look new - but for sure Zerorez did not. The technician pulled the machine against my kitchen bar and damaged some of the surface/paint on it. My husband did not notice until they left.
Just generally disappointed as my expectations were much higher.
Won't use you again nor would I recommend your service to any of my family/friends.
THE TECH YOU SENT UP FPRRGOT TO CLEAN ONE OF MY BEDROOMS. WHAT AND INCONVIENCE TO ME
No residues or sticky feeling of the carpet when completed, it actually felt clean as well as looked clean.