What our clients think of us!

Friendly staff, once again a great job.

The associate was very friendly and knowledgeable about the products.

They always do a great job!!

I deliberately waited this long to respond so that I would offer my responses without the emotional unhappiness that I immediately felt with the service provided on 2/7/15. First, I want to let you know the technician, Tyrone, was very nice and professional. My complaints are that I do not feel my carpets were cleaner after the service. In my office I've had a protector pad that my chair sits on. In my estimation, all my carpets should be as clean or the same color as what the protected carpet is. That is not the case, there are distinct lines with the "cleaned part" no where near as light colored! Also, a $30 candle was broken during the service and I did not get any acknowledgement in the price (he did say he was sorry, and seemed incredibly genuine). I expected my carpets to be soft when cleaned, but they still one month later feel "crunchy". I had to go back and clean many spots on my tile kitchen floor where grime or soot or something was left in multiple spots after the steam clean. Overall, for the price I paid I can not stress how extremely dissatisfied I am. I will not recommend your company. I wish I could be refunded and have that money apply to another company that might get the job done better.

I haven't used either yet. I called for information after having heard about you on KLTY. I was very impressed with the customer service over the phone. He offered an immediate solution to my temporary problem. Within a few minutes, we had scheduled a tech to come to assess the damage we had done to our carpet. I am looking forward to utilizing more services in the future.

Its the best service!

Personnel were thorough and professional.

I like how clean my carpet and tile is after the cleaning.

very clean carpets!....great staff!

price and ease of setting appointments

This was the second time that I used Zerorez and while I was impressed with the cleanliness of the carpets and the stains that came up, I did not realize how incredibly wet the carpets truly were until after the service guy left. It wasn't until the day after late into the afternoon that carpets began to feel truly dry. I will more than likely use Zerorez again but was just disappointed in how wet the carpets had been left.

Professional service. Final product was great!

Communication. I knew appt; spoke with dispatch and the actual cleaner even though I wasn't there in person.

The professionals that came to the house were very efficient and helpful

I had red nail polish that was spilled on my carpet and your techs got almost every trace of it out with whatever chemical they used and that totally suprised me. The techs were very kind and professional.

I was impressed with the product and the business associate was friendly.

A very nice assortment of services; I like the fact that carpets are cleaned and are dry in about two hours.

The carpet looked great and still does a week later! Customer service is excellent!

Your service person was punctual,courteous, professional , and friendly.

First visit we had to request a 2nd crew to come back and complete the job. My husband suggested we ask for an experienced technician this time (which we got). This time the work was totally satisfactory.... Perhaps when you have a new client be sure and send experienced people? (You may already do this - it's possible everyone else was already scheduled when we called the first time.)

I expected the carpet to be softer after it was cleaned. Instead it was stiff

How clean the carpets are.

I like that you don't use chemicals, and the carpet looks NEW when the tech is done. Your tech was very knowledgeable, courteous, and professional.

First time I've used you or your products so time will tell, it's been one day. But I did like the fact that you are not masking the symptom by covering up with detergents but using green products and system. Was informed timeously of delay due to weather and notified when arrival expected. That was great.

Your guys did well. Very respectful.

cleaning, efficiency, great people

I've used Zerorez previously and have been pleased with the results. Carpets are clean with no residue left behind or strange odor. They even cleaned black paint out of the carpet. Amazing! I've used them at my business to remove stains also. Did a great job.

No chemicals

I have thought about this for several days and finally decided to respond. I have always been really happy with Zerorez, but this time was not good. The estimate I received over the phone was around $400ish. However, I ended up paying $1200! We moved some furniture ahead of time, but all of the rooms still had beds, dressers, night stands, chairs, etc. So, basically, they cleaned walk areas. I added 2 small rugs and a large rug that weren't in the original estimate. I was also promised a $50 gift certificate that we didn't receive. It took almost all day to clean my rugs...I've never experienced that before. I was trying to work (I work from home) and the guys kept talking to me. They wanted me to check the rugs when they cleaned them. I didn't want to walk on wet carpet, but I quickly checked. (Of course, I found spots on the carpet after they left.) One of the guys asked some personal things about the contents in our home that made me uncomfortable. He should have been focused on the carpets. And...they even asked what we were having for lunch. One "got a headache" from not eating. I gave him Advil and some crackers. They were super nice men..it's not that. It just was unprofessional and "too friendly." Then, the cost blew me away. I knew it would be more than the estimate, but 3 times the estimate. Unbelievable! I was expecting something close to what I've had before. I can't imagine what the cost would have been without the "loyalty discount!" I would like for someone to re-evaluate that bill. Please call Steve at Phone number removed or me (Lesli, Phone number removed) after the bill is reviewed.

The job was ok, results were great, but was a little pricey. Probably should come down price.