Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 18, 2015 — Rated 10 out of 10 by Susan; Spencer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job, smells good and carpet is so clean!

Report a concern   May 18, 2015 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work--Zerorez truly cleans--makes old carpet like new.

Report a concern   May 18, 2015 — Rated 0 out of 10 by D.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy did a great job cleaning , he was fast and efficient very professional , but they told us 1:00 it was 5:00 before anyone showed up so me and my husband had to cancel our dinner plans , the office people didn't even call to tell me they would b so late and I still haven't heard back from them very in professional !!!!

Report a concern   May 18, 2015 — Rated 10 out of 10 by Terry Hebert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets stay cleaner longer, and this puts Zerorez light years ahead of other carpet cleaners. We last had our carpet cleaned in November 2014, and they were still looking decent when our technician arrived on Saturday. Now they just glow, and that's not easy for beige carpeting!

Report a concern   May 18, 2015 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

William was very professional and I appreciate his good work ethic. My carpets look great so far & that is very much a great thing! Outside of a little hiccup on when he was to make it to my condo for appointment (this was a dispatch issue NOT Williams') I am very happy with the outcome. Thank you!

Report a concern   May 18, 2015 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

our technician was awesome! he was very thorough & pleasant

Report a concern   May 18, 2015 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   May 18, 2015 — Rated 10 out of 10 by T.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Matt did a wonderful job! He really worked hard to make sure our carpets were cleaned well. We are extremely pleased with the job he did.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Mary Ann Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look clean when done. The gentlemen are always polite and helpful and go the extra mile.

Report a concern   May 17, 2015 — Rated 2 out of 10 by H.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Had cushions with pet odor. You came to house and cleaned cushions and they still smelled. Since then, cushions have been sent out TWICE to be cleaned in the warehouse with dry cleaning agent that was specially ordered for my cushions and they still smell. If you can't handle the problem, then don't say you can. Also took almost 2 weeks to get cushions back after I was told it would only take s couple of days. It took a week for y'all to order the cleaning agent you needed. Very unhappy. Just wish I had my money back so I could find someone who could clean it right.

Report a concern   May 17, 2015 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lived up to the ads. Carpets are really clean and fresh

Report a concern   May 17, 2015 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You stand behind your word to make things right. The gentleman that came to reclean my carpet was fabulous. Please give him a raise. He deserves the credit for getting my business back to you.

Report a concern   May 17, 2015 — Rated 9 out of 10 by Tammy Bradel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used and my tile and carpets look great! They guys were on time quick to get everything completed, friendly and professional.

Report a concern   May 17, 2015 — Rated 10 out of 10 by I.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a great job. My carpet looks new again.

Report a concern   May 17, 2015 — Rated 10 out of 10 by L.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very polite & professional.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Debra Fredette Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It smelled good. Gentlemen were very friendly and efficient

Report a concern   May 17, 2015 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue. This was the best cleaning I have ever experienced, even though they all have been satisfactory. The technician really took his time and wanted it done correctly. He is an asset to your company.

Report a concern   May 17, 2015 — Rated 10 out of 10 by D.D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great.

Report a concern   May 17, 2015 — Rated 10 out of 10 by A.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was thorough and professional.

Report a concern   May 17, 2015 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet now looks as good as new. Our Technician, Robert Ochoa, was fantastic. He was professional, efficient and very helpful.

Report a concern   May 17, 2015 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

green friendly

Report a concern   May 17, 2015 — Rated 5 out of 10 by N.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not leaning rug well.

Report a concern   May 17, 2015 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

steam clean

Report a concern   May 17, 2015 — Rated 6 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I ended up getting all my tile cleaned and a pet treatment and it was very expensive.. Over $500 for just a 2300 sq ft house. Most people can't afford something so expensive.

Report a concern   May 17, 2015 — Rated 5 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The process did not whiten the grout in all places like I had hope. For the cost I was hoping there would be better results.

Report a concern   May 17, 2015 — Rated 8 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have more flexibility on special pricing when the home doesn't have as many carpeted rooms. Our services took less time than a 4 room, 100 Sq ft of tile job, but cost more.

Report a concern   May 17, 2015 — Rated 9 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soapy residue in my carpets therefore they stay looking cleaner longer. Very little moisture in the carpet after the service is complete.

Report a concern   May 17, 2015 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that Zerorez does not use anything but water to clean the carpets. I also like how thoroughly the carpets were cleaned.

Report a concern   May 17, 2015 — Rated 10 out of 10 by Teena Noel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals,dries fastalso like the equipment the requests the carpet.

Report a concern   May 16, 2015 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great.


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