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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Non-chemical cleaning, reasonable pricing, excellent service, experienced, knowledgeable technician.
service is AMAZING
The tecnician was very thorough and explained the procedure. Also, he was very personable and pleasant.
I believe my role is allot cleaner
The young man was very friendly and did a wonderful job!
Thank you,
Devon was a great representative of your company. He did a great job and was very personable.
Courteous technicians
techs are nice, people on the phone are very nice and courteous, like the reminder calls, i like that you use steam and not soap.
They absolutely get everything clean like no other!
Your friendly service and the cleanliness of my carpet and upholstery! Thanks!
The technician was polite, courteous and went about his job in a very professional manner.
Kyle Peterson is always friendly and gets my carpet looking new again.
Easy to schedule - Great technician
Wonderful technician!!
Technician very professional. He did a great job!
The young man did an excellent job. The carpet looks great.
quick and great clean
Great result with the carpet cleaning! The technitian was courteous and diligent in his efforts.
Clear in setting expectations and the cleaning process
Tommy was great! I was comfortable with him and he was very personable. He did a fabulous job! Hire more like him!
We scheduled an appointment and were told our carpets would be cleaned from 4-6, so my husband took off work early to ensure he was there. The dispatcher called and said they would be there at 6:30, which was fine, but they called again thirty minutes later and said it would have to be 9pm or the next day. We told them the next day. They said they would be there around 11:30. Again, the next day we got a call and they said it would be "sometime" after 12, and they would call thirty minutes before. Then at 11:40 the carpet cleaning guy called and said he was at the house and no one was there! This is insane! It should not be so difficult to schedule to get carpet cleaned. The carpets looked fine, but this was far from worth the hassle! Then we were charged a $10 fuel fee that we were never told about before hand. I will go back to using Stanley or Dalworth. This was not ok!
Carpet and floor wet and slippery residue, management reticent to provide immediate responce
Our carpets are still wet in the halls, one bedroom and part of a second bedroom.
Did not receive a call 30 minutes prior to arrival
Easy to book appointment, told me up front how long cleaning would take and it took exactly that long, carpet looks great, tried to get stains out and for those they couldn't, they explained why.
How well the stains came out.
It really removes tough stains and your technicians are great! We really appreciate all the people who have helped us!
My living room looks like they cleaned part and has streaks everywhere. After I ran around and had nothing in my living room to clean around. I also was told I would get a call 30 minutes before they came.
very knowledgeable servicemen, my only negative comment would be how long the drying time is--almost 24 hours
Carpet looks very nice. Technician was great!