- Phone: (214) 372-5326
- Visit Website
based on 84947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Evan was polite and professional, he cleaned all my carpets in no time! He also made suggestions for stains as I was cleaning them incorrectly. Great company to do business with.
On time, friendly, did a great job!
The team that came were fantastic. Professional, friendly, and knowledgeable.
None of the small stains were removed and the carpets dont look like they have been cleaned at all. Just not the refreshed look I was hoping for.
Great service
The technician was super thorough and polite. He did an outstanding job! Thank you!
We had a coupon for 3 rooms cleaned for $109. Once technician was completed we were given an invoice that included a $25 service fee. This fee was unexpected and had not been told to us on any call previous to the work being done. We feel this is totally inappropriate
What you could do to make it right, is to refund the $25
JR and Andrea Last name removed
Carpets dry quickly and my tech, Julian, was excellent at what he does!
Thank you for great service
Prompt. Cordial. Thorough. Professional.
It took him 10 minutes for each area that I was charged extra for and the floors are not clean. I am very disappointed. I agreed to pay 99 for 3 rooms and ended up paying almost 200.00. Doing business like this will definitely give you guys a bad name.
Missed some spots and corners of rooms weren't properly tended to. The gentleman cleaning the carpets was very friendly though.
Got carpets cleaned after moving from a townhome that had carpets less than 1 year old, one of which was in an unused room. Rep tried to tell me they were stained. I called BS. He would not continue to clean until i signed something stating I was turning down your scare tactic upsell. A friend recommended you to me. Wont be returning.
My carpet looks great!
The service technician was wonderful. Julien was knowledgeable, friendly and professional. I gave this rating based on his service.
The front end of scheduling process was very rough and repetitive. Zero Rez needs to empower their service representatives. I can’t tell you how many phone calls I received because “they missed my call”, generally on a day when I didn’t call. And then the schedule was incorrect and changed twice.
My only complaint is they were not able to completely remove pet stains.
Service was very thorough and professional. Our service tech was fantastic, very personable and helpful. Job well done!
Was extremely knowledgeable and helped to ensure we had the best service and outcome possible.
Timeliness and efficiency of the team were great.
Ease of setting up appointment. The representative I spoke with helped save me money by taking advantage of special cost saving offers.
I hired the company to do a job. I didn't hire the company to try to upsell me on more services. I also don't need to be told how to do my job which is not carpet cleaning.
No soap residue. Clean smell when finished. Technicians do a great job. Our technician Randy was very knowledgeable and efficient.
Love your sales!
No residue, no odor and quick drying.
He did a great job!
Professional team and technician. Easy to book and discuss options even after arrival.
In the past carpet cleaners have pretreated spots before they started the actual carpet cleaning. This was not done. Instead the cleaner had the spot spray in his hand. He sprayed just before cleaning. As such, several spots remain. They are rust colored from water. He was friendly and did the job very quickly. He did go over some spots more than once, but wasn’t successful in removing the stain.
Dirty area came back after drying
Fabian my tech, did an excellent job of cleaning the carpet. He sprayed each room with the amazing orange peel oil and thoroughly vacuumed each room! Then he gave me some advice on a yellow jacket problem I had!
I will use Zerorez again and share with others!
Kathy
Flower Mound
Technician was very nice and did a great job! Like the fact the carpet doesn’t feel stiff after cleaning.
On time, completed the work in a reasonable time period at a good price, thanks.